$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
A commercially focused strategic manager with project and operations experience
Michael Besant
,
Bath, United Kingdom
Experience
Other titles
Skills
I'm offering
A commercially focused strategic manager with project and operations experience in Property, FM and Utility Sectors from both service provider and client perspectives. Track record of performance improvement, company set up and growth. Seeking interim roles to bring value to projects, service mobilisation or service improvement
If you want something picked up quickly, understood with a view to improving or developing it, I will provide that service.
If you want something picked up quickly, understood with a view to improving or developing it, I will provide that service.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Language
English
Ready for
Available
My experience
2020 - ?
freelance
Freelance Management Consulting and Project Management
Streamline Project Delivery Ltd.
Recent commissions detailed below
Qube Infection Prevention Systems Ltd
Provided management consultancy to develop an investor pack for the launch of a start up. Including development of organisational structures, project plans and financial forecasting.
Ryder UK PLC
Contracted for 6 months, and extended twice, to provide Project Management services for a £1.6m cross organisational project. The project scope was to re-engineer the operation of a key business unit aligned to a new workflow system implementation.
• Provided project management structure to coordinate 20 separate workstreams encompassing the full lifecycle of the operational activities from asset set up to service delivery.
• Developed and maintained the project plan on MS Project.
• Maintained the project risk and issue log and managed the timely resolution of issues.
• Led the User Training workstream following the client lead resigning. Planned and implemented a training programme for 200 system users with 10 task based training courses over 8 weeks taking in to account the changing Covid restrictions.
• Let the post implementation care workstream to ensure the system was embedded in the operation and system issues and fixes were understood and process adapted by the operational teams.
• Managed the project management process in a location based organisation remotely during the pandemic. Developed relationships with key project and external stakeholders whilst working remotely.
Qube Infection Prevention Systems Ltd
Provided management consultancy to develop an investor pack for the launch of a start up. Including development of organisational structures, project plans and financial forecasting.
Ryder UK PLC
Contracted for 6 months, and extended twice, to provide Project Management services for a £1.6m cross organisational project. The project scope was to re-engineer the operation of a key business unit aligned to a new workflow system implementation.
• Provided project management structure to coordinate 20 separate workstreams encompassing the full lifecycle of the operational activities from asset set up to service delivery.
• Developed and maintained the project plan on MS Project.
• Maintained the project risk and issue log and managed the timely resolution of issues.
• Led the User Training workstream following the client lead resigning. Planned and implemented a training programme for 200 system users with 10 task based training courses over 8 weeks taking in to account the changing Covid restrictions.
• Let the post implementation care workstream to ensure the system was embedded in the operation and system issues and fixes were understood and process adapted by the operational teams.
• Managed the project management process in a location based organisation remotely during the pandemic. Developed relationships with key project and external stakeholders whilst working remotely.
Project Management, Forecasting, Training, Management Consulting, Management, Consulting, Workflow, Service, PLC, Embedded, Implementation, Development, Organization, Service Delivery, LED, UP
2018 - 2020
job
Head of Service Management
UKSBS Ltd.
Government Property Agency
An agency of the Cabinet Office formed in 2018 combine the property functions of central government departments with target of reducing property costs by £10bn over ten years. The Workplace Services division provides facilities management, estates management and project delivery.
April 2018 - Present - Head of Service Management (TUPE Transfer from UKSBS Ltd)
• Improved the client management process by implementing an Account Management framework, ensuring client requirements are met by the operational delivery teams during periods of growth and transition. Communicated improved performance in service delivery by establishing an effective reporting process.
• Streamlined the mobilisation of new clients, services and properties by implementing a Service Integration function. Achieving a reduction in financial, statutory and operational risks to service delivery.
• Achieved 20% efficiency by developing and implementing a strategy of Business Intelligence across the organsiation, resulting in cost reductions from exploiting identified opportunities and sharing of information from mobilisation to BAU operation.
• Maximised the future potential savings by implementing a smart building/smart portfolio approach to lifecycle asset management.
• Developed a "disruptive" technology driven charging model approach to increase flexibility for clients whilst reducing property based risk over traditional property lease options.
• Improved client service by defining a structured service catalogue for the GPA to support client engagement and ensuring consistent service delivery.
• Led the team through a protracted and uncertain organisational change process simultaneously maintaining performance, engagement, stability and morale.
An agency of the Cabinet Office formed in 2018 combine the property functions of central government departments with target of reducing property costs by £10bn over ten years. The Workplace Services division provides facilities management, estates management and project delivery.
April 2018 - Present - Head of Service Management (TUPE Transfer from UKSBS Ltd)
• Improved the client management process by implementing an Account Management framework, ensuring client requirements are met by the operational delivery teams during periods of growth and transition. Communicated improved performance in service delivery by establishing an effective reporting process.
• Streamlined the mobilisation of new clients, services and properties by implementing a Service Integration function. Achieving a reduction in financial, statutory and operational risks to service delivery.
• Achieved 20% efficiency by developing and implementing a strategy of Business Intelligence across the organsiation, resulting in cost reductions from exploiting identified opportunities and sharing of information from mobilisation to BAU operation.
• Maximised the future potential savings by implementing a smart building/smart portfolio approach to lifecycle asset management.
• Developed a "disruptive" technology driven charging model approach to increase flexibility for clients whilst reducing property based risk over traditional property lease options.
• Improved client service by defining a structured service catalogue for the GPA to support client engagement and ensuring consistent service delivery.
• Led the team through a protracted and uncertain organisational change process simultaneously maintaining performance, engagement, stability and morale.
Business Intelligence, Account management, Management, Asset Management, Integration, Service, Technology, Service Management, Growth, Support, Office, Framework, Service Delivery, LED
2015 - 2018
job
Business Manager
UK Shared Business Services.
• Led the strategic development and delivery of a custom-built data capture platform to provide in depth analysis of estates and operational data to drive efficiencies from the estate portfolio and operational contracts incorporating SaaS, IoT and Building Technologies.
• Enhanced the effectiveness of the business cycle through process mapping and a continuous improvement approach delivering a more effective and efficient service delivery to clients.
• Developed the capability and capacity of the finance team to delivery full financial management of the £200m annual estates budget for the Department of Business Innovation and Skills.
• Secured a business case to merge 26 separate budgets in to a single estates budget to enable 10% efficiency savings.
• Improved client engagement and service uptake with the development of a financial cost allocation model tailored to each client depending on scope, remit and activity.
• Management of team P&L including ensuring recovery of costs for additional services delivered to clients.
• Enhanced the effectiveness of the business cycle through process mapping and a continuous improvement approach delivering a more effective and efficient service delivery to clients.
• Developed the capability and capacity of the finance team to delivery full financial management of the £200m annual estates budget for the Department of Business Innovation and Skills.
• Secured a business case to merge 26 separate budgets in to a single estates budget to enable 10% efficiency savings.
• Improved client engagement and service uptake with the development of a financial cost allocation model tailored to each client depending on scope, remit and activity.
• Management of team P&L including ensuring recovery of costs for additional services delivered to clients.
Service, Platform, Manager, Management, LED, Service Delivery, Development, Process Mapping, Business Case, Budget, Iot, Finance, Continuous improvement, Saas, Innovation, Contracts
2012 - 2015
job
Utilities Project Manager
Heathrow Airport Ltd.
As part of the Central Engineering Team, the Utilities Performance Team is responsible for reducing energy consumption across the airport campus and increasing operational benefit from existing assets.
October 2012 - January 2015 - Utilities Project Manager
• Implemented £500k savings per annum within Terminal 5 by streamlining in-house technical ability.
• Developed operational delivery strategies for different suppliers on multiple sites.
• Worked with the facilities management suppliers to increase service and value from their supply chain.
• Acted as a central point of contact for best practice in energy reduction and control optimisation.
• An excellent record of working within a complex system of internal and external stakeholders turning barriers and objections into enthusiasm and support for change.
• Planned work schedules of specialist in-house engineering resource to ensure higher productivity and utilisation for priority projects.
• Led delivery of projects by facilities management teams and in-house engineers, ensuring best value with no disruption to airport operations.
• Led projects to upgrade and enhance the existing building systems integration platform to deliver £1.6m per annum of utilities savings and a further £500k per annum through streamlining operational maintenance tasks.
October 2012 - January 2015 - Utilities Project Manager
• Implemented £500k savings per annum within Terminal 5 by streamlining in-house technical ability.
• Developed operational delivery strategies for different suppliers on multiple sites.
• Worked with the facilities management suppliers to increase service and value from their supply chain.
• Acted as a central point of contact for best practice in energy reduction and control optimisation.
• An excellent record of working within a complex system of internal and external stakeholders turning barriers and objections into enthusiasm and support for change.
• Planned work schedules of specialist in-house engineering resource to ensure higher productivity and utilisation for priority projects.
• Led delivery of projects by facilities management teams and in-house engineers, ensuring best value with no disruption to airport operations.
• Led projects to upgrade and enhance the existing building systems integration platform to deliver £1.6m per annum of utilities savings and a further £500k per annum through streamlining operational maintenance tasks.
Project Manager, Operations, Optimization, Management, Integration, Service, Engineering, Support, Energy, Utilities, Energy, LED, Manager, Platform
2008 - 2012
job
Commercial & Operations Director
Hydro-Cleansing Ltd.
A specialist environmental contractor supplying services to Utilities, Construction and Industry. I led the development of sales and operations to a £7.8 million turnover (18%OP)
June 2008-October 2012 - Commercial & Operations Director
• Managed the full P&L for operations and project functions for the company ensuring contractual and customer requirements were met.
• Led long-term projects across multiple sites with values from £100k to £1m whilst ensuring the company was operationally prepared for changes in specification and scope.
• Implemented and embedded a client focused sales to invoice processes to increase turnover by 60% within three years whilst simultaneously managing increased operational demands on the business.
• Managed projects on multiple sites for framework contracts with Thames Water, Southern Water and Harrods ensuring compliance to all SLAs and KPIs.
• Devised cost models to track costs and increase profitability.
• Developed an organizational structure to empower internal and external sales teams by developing skills and training, establishing a culture of client service focus from initial point of inquiry to invoice.
Early Career
June 2008-October 2012 - Commercial & Operations Director
• Managed the full P&L for operations and project functions for the company ensuring contractual and customer requirements were met.
• Led long-term projects across multiple sites with values from £100k to £1m whilst ensuring the company was operationally prepared for changes in specification and scope.
• Implemented and embedded a client focused sales to invoice processes to increase turnover by 60% within three years whilst simultaneously managing increased operational demands on the business.
• Managed projects on multiple sites for framework contracts with Thames Water, Southern Water and Harrods ensuring compliance to all SLAs and KPIs.
• Devised cost models to track costs and increase profitability.
• Developed an organizational structure to empower internal and external sales teams by developing skills and training, establishing a culture of client service focus from initial point of inquiry to invoice.
Early Career
Operations, Contracts, Training, Sales, Service, Compliance, Embedded, Development, Utilities, Framework, Contracts, Processes, Customer, LED
My education
2016
-
2019
University of the West of England
MBA, Business Administration
MBA, Business Administration
1998
-
1999
n/a
Unspecified, Industrial Studies
Unspecified, Industrial Studies
1996
-
2000
Loughborough University
Bachelors, Eng. Materials Engineering and Business Studies
Bachelors, Eng. Materials Engineering and Business Studies
1994
-
1996
Alton College
Secondary, Maths, Physics and Design Technology
Secondary, Maths, Physics and Design Technology
Petersfield School
GCSES, Maths and English
GCSES, Maths and English
Michael's reviews
Michael has not received any reviews on Worksome.
Contact Michael Besant
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Michael directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark