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Smooth Business Transformation & Analysis
Dan Leo
,
Uxbridge, United Kingdom
Experience
Other titles
Skills
I'm offering
Just accomplished 3rd decade of my life, highly motivated and result oriented Business Analyst, effective in understanding and articulating business/ system requirements. Willing to walk the extra mile to ensure quality delivery and meeting tough timelines. Proficient in using MS Visio to capture As-Is and To-Be processes. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success. Insightful and pragmatic with resourceful and detail-orientated approach. Versed in Blue Prism & Salesforce and familiar with all facets of operations.
Markets
United Kingdom
Links for more
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Language
English
Available
My experience
2021 - 2021
job
Module Lead (IT - Product Analyst)
Marsh & McLennan Companies, Gurugram.
Troubleshoot problems that arise on Automation projects and assist with Robotics Process Automation tool upgrades to ensure smooth functioning of the bots. Anticipates patterns and looks beyond immediate problems to predict any futuristic issues.
• Providing architectural control over solution designs to ensure consistency and continuity across the company's delivery teams
• Providing Level L1 and L2 functional and technical infrastructure support and tracking of all production incidents and change requests
• Resolving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.
• Providing architectural control over solution designs to ensure consistency and continuity across the company's delivery teams
• Providing Level L1 and L2 functional and technical infrastructure support and tracking of all production incidents and change requests
• Resolving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.
Automation, Robotics, RPA, It, Support, Infrastructure, Analyst, Patterns, Production, Processes
2019 - 2021
job
Robotics Process Automation Administrator - Business Analyst
Midland Credit Management, Gurugram.
Best of breed business/system analysis comprises investigate and troubleshooting IT infrastructure or VDI related issues to ensure smooth functioning of the BOTs and resolve ancillary issues.
• Demonstrate support solutions by developing documentation, process mapping which includes Visio's flowcharts, layouts, diagrams, charts, code comments, and clear code. Assistance the Operations Teams during the UAT and rollout phases even with existing processes and implementing change requirements as part of a structured change control process.
• Experience working with Product Managers/ User researchers/ Designers and Developers at various stages of the delivery lifecycle.
• Passionate about investigating problems and analyzing options for new and existing services to ensure they meet user needs and business requirements.
• Liaison with senior leaders, stakeholders, and RPA Technical Architect to design and conceptualize the RPA solution
• Explicit experience working on Blue Prism, Visio, Azure DevOps, SharePoint, Salesforce, and Excel
• Demonstrate support solutions by developing documentation, process mapping which includes Visio's flowcharts, layouts, diagrams, charts, code comments, and clear code. Assistance the Operations Teams during the UAT and rollout phases even with existing processes and implementing change requirements as part of a structured change control process.
• Experience working with Product Managers/ User researchers/ Designers and Developers at various stages of the delivery lifecycle.
• Passionate about investigating problems and analyzing options for new and existing services to ensure they meet user needs and business requirements.
• Liaison with senior leaders, stakeholders, and RPA Technical Architect to design and conceptualize the RPA solution
• Explicit experience working on Blue Prism, Visio, Azure DevOps, SharePoint, Salesforce, and Excel
Robotics, Processes, VDI, Administrator, Analyst, Infrastructure, Support, It, Azure DevOps, Process Mapping, RPA, Design, Visio, Salesforce, Automation, It infrastructure, SharePoint, DevOps, Azure, Operations, Excel
My education
2011
-
2014
BHARATHIAR UNIVERSITY
MBA, FINANCE & MARKETING
MBA, FINANCE & MARKETING
2007
-
2010
SIKKIM MANIPAL UNIVERSITY
Bachelors, COMPUTER APPLICATION
Bachelors, COMPUTER APPLICATION
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