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Proven SaaS salesperson, specialising in Employee and Customer Experience
Daniel Palmer
,
Bristol, United Kingdom
Experience
Other titles
Skills
I'm offering
Inquisitive, ambitious and driven Sales Professional with 6+ years experience in the SaaS, Software and Tech space. Proven track record of success and exceeding goals, building executive client relationships, adding value and public speaking. Skilled in MEDDPIC, Sandler and Challenger sales methodologies
Markets
United States
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2021 - ?
job
Senior Account Executive
Freshworks.
• Working with Mid-Market and Commercial companies across all sectors (Total TAM of 3500 companies)
• Signed customers including Great Ormond Street Hospital Children's Charity
• Selling Customer Experience, CRM, ITSM, HRMS and Employee Experience SaaS solutions
• Coaching 4 directly reporting SDRs, including weekly check-in and coaching sessions and monthly strategy, review and alignment sessions
• Leading on retail ABM campaign
• Hosting CX and EX webinars on a monthly basis
• Self-generated opportunities within key target accounts
• Led on difficult services negotiation with challenging $100k+ ARR customer at risk of churn
• Signed customers including Great Ormond Street Hospital Children's Charity
• Selling Customer Experience, CRM, ITSM, HRMS and Employee Experience SaaS solutions
• Coaching 4 directly reporting SDRs, including weekly check-in and coaching sessions and monthly strategy, review and alignment sessions
• Leading on retail ABM campaign
• Hosting CX and EX webinars on a monthly basis
• Self-generated opportunities within key target accounts
• Led on difficult services negotiation with challenging $100k+ ARR customer at risk of churn
Coaching, CRM, Retail, Customer experience, Saas, Hosting, Campaign, CX, Hrms, Customer, LED
2016 - ?
temp
Advisor / Lead Account Executive (contract)
Wolfhouse / NextRetreat.
• Working closely with the CEO to develop Sales and Marketing strategy
• Helped Wolfhouse successfully raise an initial $300k in seed funding
• Lead-generation strategy, territory and account mapping and Sales responsibility for the UK and English-speaking market
• Co-creating sales and marketing collateral to generate inbound leads
• Helped Wolfhouse successfully raise an initial $300k in seed funding
• Lead-generation strategy, territory and account mapping and Sales responsibility for the UK and English-speaking market
• Co-creating sales and marketing collateral to generate inbound leads
Marketing, MArketing Strategy, Sales, Ceo
2017 - 2021
job
Business Development Manager
OurPeople.
● First sales hire at SaaS startup
● Aligned Sales and Customer Success functions to ensure consistent message and account growth opportunities
● Maintaining a customer and prospect mix of SMB, Public Sector, Mid-Market and Large Enterprises
● Leading on complex, strategic sales opportunities
● Signed new high profile, key accounts including Serco, Virgin Active and West Ham United
● Full project management of all events
● Creating partner strategy and sourcing reseller, referral and integration partners
● Working closely with Product Owner, CTO and CEO to shape product direction
● Creating relationships with professional bodies such as CIMSPA, UKActive and BALPPA to shape, influence and align with sector goals and initiatives
● Developing and maintaining executive relationships with Heads of, Directors and C Suite contacts
● Gaining a strong understanding of customer and prospects business, challenging accepted norms and using this to solve business challenges
● Public facing activities on behalf of OurPeople and our sector partners such as writing Blogs, hosting Webinar and speaking at events including at Restaurant & Bar Tech, BALPPA and UKActive events and to over 300 HR, People and Comms leaders at the Internal Communications Conference.
● Procurement & vendor selection for Sales and Marketing
● Aligned Sales and Customer Success functions to ensure consistent message and account growth opportunities
● Maintaining a customer and prospect mix of SMB, Public Sector, Mid-Market and Large Enterprises
● Leading on complex, strategic sales opportunities
● Signed new high profile, key accounts including Serco, Virgin Active and West Ham United
● Full project management of all events
● Creating partner strategy and sourcing reseller, referral and integration partners
● Working closely with Product Owner, CTO and CEO to shape product direction
● Creating relationships with professional bodies such as CIMSPA, UKActive and BALPPA to shape, influence and align with sector goals and initiatives
● Developing and maintaining executive relationships with Heads of, Directors and C Suite contacts
● Gaining a strong understanding of customer and prospects business, challenging accepted norms and using this to solve business challenges
● Public facing activities on behalf of OurPeople and our sector partners such as writing Blogs, hosting Webinar and speaking at events including at Restaurant & Bar Tech, BALPPA and UKActive events and to over 300 HR, People and Comms leaders at the Internal Communications Conference.
● Procurement & vendor selection for Sales and Marketing
Sourcing, Manager, Customer, Smb, Public sector, Development, Ceo, Direction, Cto, Hosting, Growth, Blogs, Marketing, Integration, Sales, Management, Product owner, C, Saas, Procurement, Writing, Project Management, Business development
2016 - 2017
job
VP Business Development/Senior Business Development Manager (Partnerships)
FDM Global.
● Developing Global sales channels for technology companies within the Telco and Hosting industries
● Managing partner and customer accounts
● Leading weekly/bi-weekly partner update calls
● Leading demos and meetings on behalf of partner technology companies
● Leading the SMB sales team and ensuring team hitting their KPI's and targets
● Communicating with internal and external (client/partner/prospect) stakeholders
● Learning new partners' products inside out in order to sell and demo effectively
● Managing multiple pipelines across multiple CRM systems
● Managing partner and customer accounts
● Leading weekly/bi-weekly partner update calls
● Leading demos and meetings on behalf of partner technology companies
● Leading the SMB sales team and ensuring team hitting their KPI's and targets
● Communicating with internal and external (client/partner/prospect) stakeholders
● Learning new partners' products inside out in order to sell and demo effectively
● Managing multiple pipelines across multiple CRM systems
Business development, CRM, Sales, Technology, Hosting, Global sales, KPI, Development, BEE, Demo, Smb, Customer, Manager
2016 - 2016
job
Business Development Executive
Ebit Business Solutions.
● Started business development function - Created and mapped over 1000 leads across Retail, Hospitality & Manufacturing - companies turning over £80m+
● Engaging with C Level executives and directors regarding procurement strategies via telephone, LinkedIn, email and face to face exhibitions in order to analyse needs and create value
● Identifying and creating new qualified sales opportunities through outbound activity
● Profiling accounts and overcoming objections in order to generate quality opportunities
● Creating marketing materials including blogs and e-shots
● Moderated and administered Salesforce
● Engaging with C Level executives and directors regarding procurement strategies via telephone, LinkedIn, email and face to face exhibitions in order to analyse needs and create value
● Identifying and creating new qualified sales opportunities through outbound activity
● Profiling accounts and overcoming objections in order to generate quality opportunities
● Creating marketing materials including blogs and e-shots
● Moderated and administered Salesforce
Marketing, Business development, Retail, Procurement, Salesforce, C, Linkedin, Sales, Blogs, Development
2014 - 2016
job
Sales Development Representative - EMEA
Salesforce.
- Marketing Cloud
● Working with High Growth Startups, SMB and Enterprises across UKI and emerging markets
● Identifying and creating new qualified sales opportunities from inbound and outbound activity
● Engaging with customers, telephone, LinkedIn email and face to face in order to analyse their needs and create value
● Profiling accounts and overcoming objections in order to generate quality opportunities
● Collaborating across both marketing and the core business in order to ensure best solution for prospects and conversion
● Working closely with Account Executives and Solutions Consultants to ensure increased conversion
● Became a trusted resource for internal and external contacts
● Using Account-Based Marketing strategies to increase conversion rates
● Working with High Growth Startups, SMB and Enterprises across UKI and emerging markets
● Identifying and creating new qualified sales opportunities from inbound and outbound activity
● Engaging with customers, telephone, LinkedIn email and face to face in order to analyse their needs and create value
● Profiling accounts and overcoming objections in order to generate quality opportunities
● Collaborating across both marketing and the core business in order to ensure best solution for prospects and conversion
● Working closely with Account Executives and Solutions Consultants to ensure increased conversion
● Became a trusted resource for internal and external contacts
● Using Account-Based Marketing strategies to increase conversion rates
Marketing, Startups, Cloud, Linkedin, Sales, Growth, Sales development, Development, Smb
2013 - 2014
job
Sales Executive
Gumtree.com.
● Full sales cycle from contact/lead discovery to close
● Responsible for sourcing and developing new recruitment clients using a variety of platforms and techniques including social/business networking sites and events, cold calling and email marketing
● Supporting and helping to train team members and new starters
● Ensuring that all deadlines are hit and that all contracts are fulfilled within a timely manner
● My responsibilities included:
◦ Generating new business
◦ Advising companies on recruitment strategy
◦ Putting together multi-channel targeted digital advertising campaigns
◦ Building and maintaining relationships with Clients
● Responsible for sourcing and developing new recruitment clients using a variety of platforms and techniques including social/business networking sites and events, cold calling and email marketing
● Supporting and helping to train team members and new starters
● Ensuring that all deadlines are hit and that all contracts are fulfilled within a timely manner
● My responsibilities included:
◦ Generating new business
◦ Advising companies on recruitment strategy
◦ Putting together multi-channel targeted digital advertising campaigns
◦ Building and maintaining relationships with Clients
Marketing, Advertising, Email marketing, Networking, Contracts, Sales, Recruitment, Sourcing, Cold calling, Social, Contracts
My education
2006
-
2010
Brunel University
N/a, Business and Management
N/a, Business and Management
2004
-
2006
Stanmore Sixth Form College
Secondary, Accounting
Secondary, Accounting
Richmond upon Thames College
Secondary, Architecture
Secondary, Architecture
Shaw Academy
Professional, Project Management & Leadership
Professional, Project Management & Leadership
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