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jobs
Richard Kanathigoda
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United States
United Kingdom
Language
English
Fluently
My experience
2020 - ?
freelance
FREELANCE CONSULTANT
Cancer Care.
Presales consultancy, scoping, architecture design, procurement, project management and carrying out technical work
• IT/comms office fitouts and move (440 total capacity, current occupancy 150 users)
• Audio/video infrastructure solutions (8 meeting rooms with Cisco/Zoom/Logitech)
• Office 365 migrations from G-Suite GoDaddy and 123 reg
• SharePoint, OneDrive and Teams implementation
• Infrastructure maintenance and support for a leading Cancer Care website serving the NHS - Negotiating contract
• Installation, configuration and migration of on-prem file servers to SharePoint and Datto workplace cloud
Key Responsibilities
• Ownership of all IT, comms and AV activities for the office move projects
• Migrating all data from G-Suite, 123 reg and GoDaddy to Office 365 with zero downtime
• Implementation and configuration of Exchange Online, SharePoint, Teams and backup
• Learn website technology implementation for Cancer Care and take ownership of it including support and maintenance (in progress)
• Installation, configuration and migration of on-prem file servers to SharePoint and Datto workplace cloud
Key Achievements
• Near to successful completion of the complex office fitout, AV and move project on time and within the budget
• Successful implementation of Office 365 as verified by customer
• Onboarding and supporting a website successfully with no prior experience in the technologies used
• IT/comms office fitouts and move (440 total capacity, current occupancy 150 users)
• Audio/video infrastructure solutions (8 meeting rooms with Cisco/Zoom/Logitech)
• Office 365 migrations from G-Suite GoDaddy and 123 reg
• SharePoint, OneDrive and Teams implementation
• Infrastructure maintenance and support for a leading Cancer Care website serving the NHS - Negotiating contract
• Installation, configuration and migration of on-prem file servers to SharePoint and Datto workplace cloud
Key Responsibilities
• Ownership of all IT, comms and AV activities for the office move projects
• Migrating all data from G-Suite, 123 reg and GoDaddy to Office 365 with zero downtime
• Implementation and configuration of Exchange Online, SharePoint, Teams and backup
• Learn website technology implementation for Cancer Care and take ownership of it including support and maintenance (in progress)
• Installation, configuration and migration of on-prem file servers to SharePoint and Datto workplace cloud
Key Achievements
• Near to successful completion of the complex office fitout, AV and move project on time and within the budget
• Successful implementation of Office 365 as verified by customer
• Onboarding and supporting a website successfully with no prior experience in the technologies used
Architecture, Technology implementation, Customer, Online, Backup, Office, Infrastructure, Support, Implementation, It, Audio, Website, Technology, Design, Management, Cloud, Onboarding, Procurement, SharePoint, Cisco, Exchange, Office 365, Video, Budget, Project Management
2019 - 2019
job
TECHNICAL ACCOUNT MANAGEMENT DIRECTOR
Cloud Direct.
This role was created by the company who are based in 4 locations, to head up the technical pre-post sale requirement for the top 500 customers. There were 4 TAM's in this team who support the account managers with any pre-sales requirements (in house or customer visits), system architecture design, project management and technical account management. The role also included managing staff and driving pre-sales revenues and activities
Key Responsibilities
• Facilitate customer's technical outcomes and IT strategy by understanding requirements and providing pre-sales, system architecture design, project management and working within their budgets and expectations (Visiting customer site or working for the office/home)
• Technical liaison for internal/external stakeholders, i.e: internal - Account Managers, BDM, SDM, engineers, external - customers, C-Suite and senior management
• Project managing IT projects
• Technical assistance with responding to Tenders, RFI's
• Technical Account Management of allocated customers, responsible for all their technical needs and retention of their account
• Responsibility for overall department and the Management of presales/system architects/TAM's
• Identification, evaluation, recommendation and implementation of new and existing processes. Internal product evaluation and onboarding
Key Achievements
• Creating process and structure for top accounts to be technically managed via a TAM - Driving client retention and additional upsell revenue generation
• Re-design the entire presales process in ServiceNow and MS Teams and Word/Excel templates - resulting in better visibility of presales activity for monitoring, reporting, efficiency between teams and general workflow.
• Providing a valuable resource to new sales and account managers - resulting in upselling to current clients and impressing new potential clients with our technical expertise and experience
Key Responsibilities
• Facilitate customer's technical outcomes and IT strategy by understanding requirements and providing pre-sales, system architecture design, project management and working within their budgets and expectations (Visiting customer site or working for the office/home)
• Technical liaison for internal/external stakeholders, i.e: internal - Account Managers, BDM, SDM, engineers, external - customers, C-Suite and senior management
• Project managing IT projects
• Technical assistance with responding to Tenders, RFI's
• Technical Account Management of allocated customers, responsible for all their technical needs and retention of their account
• Responsibility for overall department and the Management of presales/system architects/TAM's
• Identification, evaluation, recommendation and implementation of new and existing processes. Internal product evaluation and onboarding
Key Achievements
• Creating process and structure for top accounts to be technically managed via a TAM - Driving client retention and additional upsell revenue generation
• Re-design the entire presales process in ServiceNow and MS Teams and Word/Excel templates - resulting in better visibility of presales activity for monitoring, reporting, efficiency between teams and general workflow.
• Providing a valuable resource to new sales and account managers - resulting in upselling to current clients and impressing new potential clients with our technical expertise and experience
Architecture, UP, Customer, Processes, Office, Retention, Monitoring, Support, ServiceNow, Implementation, It, Design, Sales, Workflow, Management, Onboarding, C, Word, Account management, Project Management, Excel
2012 - 2017
job
DIRECTOR AND JOINT OWNER
London & Cape Town.
Unit IT is a Managed Services Company based in London and Cape Town, I co-owned and built to just under 2M T/O with higher than average net profits reported year on year. Unit IT was acquired by Cloud Direct in 2017
Key Responsibilities
• Providing vision, decision making and leadership for both London and Cape Town offices
• Responsibility of 40 staff (across London and Cape Town) via managers including direct reporting of HR/Finance/Tech managers
• Monitoring business performance via finance and staff KPI's
• Joint responsibility of the service desk management
• Governance - Policy and Process evaluation, creation, modification and implementation
• Escalated support and problem resolution/decision making
• New/repeat business account and technical account relationship management
• Presales/system architecture design/product evaluation and onboarding
• Project managing IT projects for customers
• Virtual IT Manager/Director for clients, define IT strategy
Key Achievements
• Building a profitable company from a 500K T/O to just under 2M
• 95% customer retention and 5% churn rate. 5% mostly attributable to acquisitions
• Relationships with some customers go back 19 years, and most over 3 years
• Built a great team and company culture in both London and Cape Town
Key Responsibilities
• Providing vision, decision making and leadership for both London and Cape Town offices
• Responsibility of 40 staff (across London and Cape Town) via managers including direct reporting of HR/Finance/Tech managers
• Monitoring business performance via finance and staff KPI's
• Joint responsibility of the service desk management
• Governance - Policy and Process evaluation, creation, modification and implementation
• Escalated support and problem resolution/decision making
• New/repeat business account and technical account relationship management
• Presales/system architecture design/product evaluation and onboarding
• Project managing IT projects for customers
• Virtual IT Manager/Director for clients, define IT strategy
Key Achievements
• Building a profitable company from a 500K T/O to just under 2M
• 95% customer retention and 5% churn rate. 5% mostly attributable to acquisitions
• Relationships with some customers go back 19 years, and most over 3 years
• Built a great team and company culture in both London and Cape Town
It, Manager, Customer, Go, KPI, Retention, Monitoring, Support, Net, Implementation, Design, Service, Architecture, Governance, Finance, SoMe, Management, Cloud, Leadership, Onboarding
2002 - 2012
job
SOLE OWNER/DIRECTOR
Adept Consultancy/Ministry of Data.
Adept was a Managed Services business with a T/O of circa 300K supporting SME's which I started in 2002
Key Responsibilities
• Account management of all customers
• Presales advice, design and project management
• Onsite visits to clients both for technical work and general account management
• Running the company - Overseeing the sales and marketing manager, procurement, managing 4 technical staff, finance and cashflow, forecasting, HR and customer services.
Key Achievements
• Built profitable business from ground up to circa 300K and merged with Unit IT
Key Responsibilities
• Account management of all customers
• Presales advice, design and project management
• Onsite visits to clients both for technical work and general account management
• Running the company - Overseeing the sales and marketing manager, procurement, managing 4 technical staff, finance and cashflow, forecasting, HR and customer services.
Key Achievements
• Built profitable business from ground up to circa 300K and merged with Unit IT
Marketing, Design, Project Management, Account management, Forecasting, Procurement, Management, Cash Flow, Finance, Sales, It, Customer, UP, Manager
2001 - 2002
job
TECHNICAL DIRECTOR
Chromasonic Apple Centre.
Chromasonic was one of the largest Apple Centres in the UK with a T/O of circa 15M. My role was to manage all aspects of the technical dept including pre-post-sales support for 7 account managers, and the Apple Authorised Service dept and KPI reporting to the Managing Director
Sales, Service, Support, KPI
My education
Open University Milton Keynes
Certification, N/a
Certification, N/a
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