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Mario Toouli
,
Northampton, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
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Language
English
Fluently
Spanish
Good
My experience
2020 - ?
job
Programme Test Manager FX Payments
Bank of America.
• For more than 30 years I have held roles in both Technology (15 years as a developer and systems analyst) and Business Change (5 Years as a Tester and 12 Years in Test Management)
• I consider myself a good oral communicator with complementary presentation skills both of which are very useful especially when managing offshore teams and/or remote working with teams in multiple locations
• Always willing to mentor junior team members to benefit from my experience on best practices but can also demonstrate strong stakeholder management when required
Programme Test Manager FX Payments Dec 2020 - To date
Bank of America - Dublin
Covered a number of projects in the transactional FX payment workstream. Covered Swift MT and MX messaging, batch payment file submissions and reconciliations.
• I consider myself a good oral communicator with complementary presentation skills both of which are very useful especially when managing offshore teams and/or remote working with teams in multiple locations
• Always willing to mentor junior team members to benefit from my experience on best practices but can also demonstrate strong stakeholder management when required
Programme Test Manager FX Payments Dec 2020 - To date
Bank of America - Dublin
Covered a number of projects in the transactional FX payment workstream. Covered Swift MT and MX messaging, batch payment file submissions and reconciliations.
Swift, Stakeholder Management, Mentor, Management, Technology, Test, Offshore, Developer, Analyst, Test manager, Manager
2018 - 2018
job
Head of UAT Practice
HSBC.
I spearheaded the newly created User Acceptance Test (UAT) Practice within Retail Banking & Wealth Management (RBWM) Business Transformation at HSBC to provide a more professional Test Management approach to UAT. I developed a scalable Target Operating Model (TOM) for the Practice, which had the ability to then be deployed globally across the Bank, including the creation of the infrastructure, processes and procedures aligned with the Bank's move toward Agile. The UAT Practice provided Test Management consultancy where none had been before and within 3 months of launch was 100% self-funding. The next phase was then to Identify opportunities for automation which we started in December 2018.
February 2018 - December 2018 HSBC Head of UAT Practice
Project: UAT Practice - UK Transformation
Application: Cross Bank Projects
Responsibilities & Achievements
I headed up the newly created User Acceptance Test (UAT) Practice within Retail Banking & Wealth Management (RBWM) Business Transformation at HSBC to provide a more professional Test Management approach to UAT.
Initially, with the assistance of two test managers, I managed the creation of the Practice's infrastructure including: engagement model, internal processes & procedures, all aligned with the Bank's move toward Agile, and the introduction of behaviour driven development by standardising the way UAT scenarios were documented. We employed the Given-When-Then formula as a template for writing acceptance tests with a view of being able to port the scenarios into Gherkin executable specifications for future automation.
As part of the set-up of the UAT Practice I created the Target Operating Model (TOM) which was designed to be scalable so as to provide a basis for a global roll-out to ensure UAT was approached in a consistent manner and maximised efficiencies of scale.
The UAT Practice provided Test management leadership accountability to ensure that every release was fit for purpose and working with SMEs, Project Managers and Business Analysts, UAT was planned, prepared and then executed in a more structured way than had been before. We also worked closely with IT colleagues so that there was a tighter integration of the dependencies and risk in the lead up to UAT execution.
Once operational I then managed a small team of 2 Test Managers & 6 Test Co-ordinators to provide UAT governance and control to all Change Delivery/Transformation projects across HSBC UK that utilised the UAT Practice. We were accountable to track its progress by reporting key point indicators (KPIs) monthly and we continued to evolve the Practice itself moving towards more automation initially by using Cucumber (a tool that allows the creation of automated software tests from Gherkin syntax) and embedding Agile practices within our daily work.
Project History
February 2018 - December 2018 HSBC Head of UAT Practice
Project: UAT Practice - UK Transformation
Application: Cross Bank Projects
Responsibilities & Achievements
I headed up the newly created User Acceptance Test (UAT) Practice within Retail Banking & Wealth Management (RBWM) Business Transformation at HSBC to provide a more professional Test Management approach to UAT.
Initially, with the assistance of two test managers, I managed the creation of the Practice's infrastructure including: engagement model, internal processes & procedures, all aligned with the Bank's move toward Agile, and the introduction of behaviour driven development by standardising the way UAT scenarios were documented. We employed the Given-When-Then formula as a template for writing acceptance tests with a view of being able to port the scenarios into Gherkin executable specifications for future automation.
As part of the set-up of the UAT Practice I created the Target Operating Model (TOM) which was designed to be scalable so as to provide a basis for a global roll-out to ensure UAT was approached in a consistent manner and maximised efficiencies of scale.
The UAT Practice provided Test management leadership accountability to ensure that every release was fit for purpose and working with SMEs, Project Managers and Business Analysts, UAT was planned, prepared and then executed in a more structured way than had been before. We also worked closely with IT colleagues so that there was a tighter integration of the dependencies and risk in the lead up to UAT execution.
Once operational I then managed a small team of 2 Test Managers & 6 Test Co-ordinators to provide UAT governance and control to all Change Delivery/Transformation projects across HSBC UK that utilised the UAT Practice. We were accountable to track its progress by reporting key point indicators (KPIs) monthly and we continued to evolve the Practice itself moving towards more automation initially by using Cucumber (a tool that allows the creation of automated software tests from Gherkin syntax) and embedding Agile practices within our daily work.
Project History
Banking, UP, Processes, Software, Development, Infrastructure, Transformation, It, Test, Writing, Test management, Integration, Management, Business transformation, Leadership, Automation, Agile, Retail
2015 - 2016
freelance
Principal Consultant
Certeco Consulting Limited.
Project: National Trust System Simplification Programme
Application: Agresso Financial Management, Omnico Point-of-Sale
Software: Enterprise Tester, MS Project, MS Office.
The System Simplification Programme (SSP) was a three-year programme to improve supporter loyalty and reduce internal inefficiency by modernising IT systems and simplifying operational processes, as well as deliver better management information. The programme saw the introduction of a new website with member self-service functionality, a new finance system, a new procurement system, new point-of-sale tills and new marketing and analytics systems.
Responsibilities & Achievements
Certeco Consulting provided a managed service to the National Trust's System Simplification Programme covering business change and user acceptance testing (UAT). As the principal consultant I was responsible for the day-to-day management of the managed service to the National Trust account. I had responsibility for a team of over 20 test consultants both on and off-site working across three work-streams each one with its own test lead reporting to me.
I had budgetary control of all Certeco consultants who covered various work-streams, including: Finance, Point-of-Sale (PoS) and System Integration Testing (SIT). During my time I also took the opportunity to mentored junior members and facilitated personal development plans of the team and also acted as a central point of contact between Certeco and the National Trust at programme director level.
At the start of the programme, I established processes and procedures for the test team which formed the framework within which the test consultants operated. The test strategy that I created formed the framework within which all testing was carried out. Furthermore, on the off-site location, with the assistance of 3 test analyst, we established a point-of-sale model office for both the fixed and hand-held terminals.
The SIT phase covered the integration of new PoS terminals, the new financial systems, UNit-4's Agresso and with Microsoft Dynamics NAV for the stock control of the restaurants. Interchange files that were used between various internal systems including The General Ledger. These were first simulated using a third-party tool which created interface files in any given format based in test data held in Excel.
The UAT phase was primarily manual testing and covered the point-of-sale terminals and the new web site. With the assistance of two test analysts we created a model office at the off-site location that consisted of the desktop and hand held PoS terminals. These were used to test all functionality that the new PoS system was introducing as well as ensuring contact and contactless card payments processed correctly. Although the new web site was tested manually we also introduced a level of automation using Selenium.
This was a multi-vendor Programme and prior to my arrival Certeco was not performing as best it could. Apart from managing the test function itself I also had the task of improving the performance of the consultancy overall, which I achieved before my departure. I turned the account around from one where Certeco was a poor performing 3rd party supplier to one of the best for SSP.
Application: Agresso Financial Management, Omnico Point-of-Sale
Software: Enterprise Tester, MS Project, MS Office.
The System Simplification Programme (SSP) was a three-year programme to improve supporter loyalty and reduce internal inefficiency by modernising IT systems and simplifying operational processes, as well as deliver better management information. The programme saw the introduction of a new website with member self-service functionality, a new finance system, a new procurement system, new point-of-sale tills and new marketing and analytics systems.
Responsibilities & Achievements
Certeco Consulting provided a managed service to the National Trust's System Simplification Programme covering business change and user acceptance testing (UAT). As the principal consultant I was responsible for the day-to-day management of the managed service to the National Trust account. I had responsibility for a team of over 20 test consultants both on and off-site working across three work-streams each one with its own test lead reporting to me.
I had budgetary control of all Certeco consultants who covered various work-streams, including: Finance, Point-of-Sale (PoS) and System Integration Testing (SIT). During my time I also took the opportunity to mentored junior members and facilitated personal development plans of the team and also acted as a central point of contact between Certeco and the National Trust at programme director level.
At the start of the programme, I established processes and procedures for the test team which formed the framework within which the test consultants operated. The test strategy that I created formed the framework within which all testing was carried out. Furthermore, on the off-site location, with the assistance of 3 test analyst, we established a point-of-sale model office for both the fixed and hand-held terminals.
The SIT phase covered the integration of new PoS terminals, the new financial systems, UNit-4's Agresso and with Microsoft Dynamics NAV for the stock control of the restaurants. Interchange files that were used between various internal systems including The General Ledger. These were first simulated using a third-party tool which created interface files in any given format based in test data held in Excel.
The UAT phase was primarily manual testing and covered the point-of-sale terminals and the new web site. With the assistance of two test analysts we created a model office at the off-site location that consisted of the desktop and hand held PoS terminals. These were used to test all functionality that the new PoS system was introducing as well as ensuring contact and contactless card payments processed correctly. Although the new web site was tested manually we also introduced a level of automation using Selenium.
This was a multi-vendor Programme and prior to my arrival Certeco was not performing as best it could. Apart from managing the test function itself I also had the task of improving the performance of the consultancy overall, which I achieved before my departure. I turned the account around from one where Certeco was a poor performing 3rd party supplier to one of the best for SSP.
Performing, It, Microsoft Dynamics NAV, Analyst, Testing, Office, Development, Software, Web, Pos, Enterprise, Point-of-sale, Framework, Processes, Test strategy, ME, Agresso, Finance, Excel, MS office, Procurement, Selenium, Automation, Manual testing, Management, System Integration, Marketing, Consulting, Integration, Analytics, Service, Website, Test, Dynamics NAV
2013 - 2013
freelance
Programme Test Consultant
BARCLAYS BANK PLC.
Test
2012 - 2012
job
Programme Test Manager
Smart Meter Programme.
Test, Test manager, Manager
2008 - 2009
job
Senior Test Manager
MasterCard.
Test, Test manager, Manager
2008 - 2008
job
Test Manager
BARCLAYCARD.
Test, Test manager, Manager
2005 - 2006
job
Test Manager
EQUIFAX PLC.
Test, Test manager, Manager
2003 - 2005
job
Test Manager
FIRST DATA.
Test, Test manager, Manager
2002 - 2003
job
Developer/Tester
Gardner Aerospace PLC.
Developer
2002 - 2002
job
Test Analyst
Royal Bank of Scotland.
Test, Analyst
2001 - 2001
job
Developer/Tester (CICS/Cobol/DB2)
GE Capital Bank.
DB2, Cobol, Developer, CICS
2000 - 2000
job
Developer (VB)
ValueStays Ltd.
Developer, Vb
1999 - 2000
job
Developer (VB)
Wollaston Engineering Ltd.
Developer, Vb
1995 - 1996
job
Developer (CICCS/Cobol/DB2)
Bradford & Bingley Building Society.
DB2, Cobol, Developer
1994 - 1994
job
Developer
Pearl Assurance.
Mercury Telecommunications Developer (Walker/Cobol)
Cobol, Developer
1993 - 1994
job
Developer (CICS/Cobol/DB2)
ManWeb.
DB2, Cobol, Developer, CICS
1993 - 1993
job
Developer (Cobol/DB2)
unknown.
DB2, Cobol, Developer
1992 - 1993
job
DBA (DB2)
North West Water.
DB2
1988 - 1989
job
DBA (DB2)
unknown.
DB2
1988 - 1988
job
DBA (DB2)
Ford Motor Company.
DB2
1988 - 1988
job
Developer (CICS/Cobol/DB2)
Unilever.
DB2, Cobol, Developer, CICS
1987 - 1988
job
Developer (CICS, Cobol, DB2)
unknown.
DB2, Cobol, Developer, CICS
1987 - 1987
job
Developer (CICS/Cobol/DB2)
Royal Borough of Windsor.
DB2, Cobol, Developer, CICS
1986 - 1987
job
Developer (Cobol/VSAM)
Granada Computer Services.
Cobol, Developer, VSAM
1986 - 1986
job
Developer (Cobol/VSAM)
British Telecom.
Cobol, Developer, VSAM
1983 - 1984
internship
Trainee Developer (Cobol)
Whitbread & Co.
End of Document
Cobol, Developer
My education
n/a
BSc, Computer Studies
BSc, Computer Studies
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