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Senior Digital Leader
James Lougheed
,
Thurso, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly motivated, multidisciplinary, Senior Digital Leader experienced in a wide range of roles, including C-level leader (15 years in senior management as CEO, CTO, and Divisional Manager), Solution (Service & Product) Designer, Solution/Technical Architect, Sales Lead and Marketer, bringing a unique blend of innovation, skills and experience gained over a 30-year career, producing large-scale, world-class strategic solutions to the highest standards for global blue-chip clients in financial services, health, local government, and commercial sectors. Hands-on experience in all corporate operations and disciplines including business strategy and operations, financial planning and management, HR, procurement, and the entire Service / Product design & development lifecycle (CX/UX/UI/IA), from project initiation to the final delivery, communication and marketing of a wide range of products & services.
• A strong innovative leader with a passion for the end-user and for delivering real value to the business. Thrives working under extreme pressure in dynamic, challenging, creative environments where he can constantly improve and extend his various skills.
• Preserves the big picture whilst retaining focus on the detail required in delivering multiple projects on time, on budget.
• Extremely flexible and adaptable to changing priorities with a wide range of very strong creative, analytical, problem-solving, technical, commercial, and communication skills.
• A strong innovative leader with a passion for the end-user and for delivering real value to the business. Thrives working under extreme pressure in dynamic, challenging, creative environments where he can constantly improve and extend his various skills.
• Preserves the big picture whilst retaining focus on the detail required in delivering multiple projects on time, on budget.
• Extremely flexible and adaptable to changing priorities with a wide range of very strong creative, analytical, problem-solving, technical, commercial, and communication skills.
Markets
United States
United Kingdom
Rest of Euro area
Links for more
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Industries
Language
English
Fluently
Available
My experience
2021 - ?
freelance
UX Consultant
Spark44.com.
Various
UI / UX designer
2018 - ?
project
Founder, Senior Digital Service/Product Designer & Architect (CX/UX/UI/IA/AI)
NHS and Private Healthcare.
Based on his previous R&D work in the USA, now designing and building an innovative and fully comprehensive solution development toolkit "service.studio" with a wide range of reusable UX elements to support the end-to-end process of user interaction and design
for service/product development, communication & marketing from printed materials for the provision of SaaS. Working with a start-up to leverage the service.studio approach for the design and
development of Stress Management & Wellness mobile applications for the NHS and private Healthcare, Police, Fire Service and the Army. A version will later be developed for the general public and Teens. The products will initially be targeted at the UK but will
be designed to be easily localized for multiple languages and cultural markets worldwide.
for service/product development, communication & marketing from printed materials for the provision of SaaS. Working with a start-up to leverage the service.studio approach for the design and
development of Stress Management & Wellness mobile applications for the NHS and private Healthcare, Police, Fire Service and the Army. A version will later be developed for the general public and Teens. The products will initially be targeted at the UK but will
be designed to be easily localized for multiple languages and cultural markets worldwide.
Service, Founder, USA, CX, Stress management, Development, Management, UI, Saas, UX, Product development, Design, Visual identity, Digital design
2021 - 2021
freelance
SENIOR DIGITAL CONSULTANT
Liaison Group.
Engaged to perform a strategic in-depth review of the mii Platform program along multiple dimensions: current platform UX/UI/CX design and architecture, customer requirements, UK and global market opportunity, competitor activity, technology trends and architectural options, global healthcare trends, and government innovation initiatives. Presented findings and recommendations for next stage and long-term strategic developments to the Executive Board.
In addition, performed a series of hands-on UX/UI design activities (including the design and development of custom database tools in support) including: UI design mock-ups,
conversion of user flows into wireframes, detailed analysis of user stories, development of foundation for the new Platform Design System, as well as developing and delivering training in essential UX/UI principles and current UX/UI and broader technology trends to the Head of Product Management and all Product Owners.
In addition, performed a series of hands-on UX/UI design activities (including the design and development of custom database tools in support) including: UI design mock-ups,
conversion of user flows into wireframes, detailed analysis of user stories, development of foundation for the new Platform Design System, as well as developing and delivering training in essential UX/UI principles and current UX/UI and broader technology trends to the Head of Product Management and all Product Owners.
User stories, Platform, Design System, CX, Architecture, Design, Management, UI, Wireframes, Training, Database, Innovation, UX, UI Design
2016 - 2018
project
Senior Digital Service/Product Designer & Architect (CX/UX/UI/IA/AI)
Sabbatical.
Pursued in-depth research on a number of key service/product design methodologies and tools to manage and support all aspects of the end-to-end service/product design process, simplifying human-factor interaction design in today's accelerated business
environment and the impact of new technologies on modeling and development approaches.
environment and the impact of new technologies on modeling and development approaches.
Design, Product Design, Research, UX, UI, Interaction design, Support, Development, CX
2014 - 2015
freelance
Senior Modeller (UX/UI) & Tools Designer
CGI/Scottish Government.
The Scottish Government were developing an online ecommerce application to allow for the submission and management of grant applications for Rural Affairs. Primary focus of his role was in identifying problems in the UX/UI/IA workflow processes and
designing and implementing a tool base to (i) increase the ease and efficiency of managing the large number of complex UX/UI/IA interaction screens and assets (ii) measuring and tracking their associated technical debt. His initial contract was extended twice.
designing and implementing a tool base to (i) increase the ease and efficiency of managing the large number of complex UX/UI/IA interaction screens and assets (ii) measuring and tracking their associated technical debt. His initial contract was extended twice.
Ecommerce, UX, UI, Workflow, Online, Processes
2012 - 2013
job
Solution Architect (Digital Service Design) & Marketing (CX/IA)
Be Informed B.V..
Be Informed is an internationally operating, independent software vendor. The Be Informed Business Process Platform transforms administrative processes. Their unique semantic technology and business applications are completely model-driven, allowing organizations to rapidly build ecommerce application solutions and instantly execute on new business strategies and regulatory changes. His role as Solution Architect encompassed a wide range of service design activities including customer journeys, high-level functional and non-functional requirements as well as high-level technical and information architectures and user interaction modelling. Industry domains included: Welfare & Human Services, Public Safety & Security, Criminal Justice, Government Permits, Financial Compliance and Intelligent Cities.
Marketing, Design, Ecommerce, Service Design, Security, Service, Compliance, Technology, Safety, Regulatory, Software, CX, Financial compliance, Processes, Customer, Platform
2005 - 2012
freelance
Senior Consultant Designer (UX/UI/IA) & Marketing Specialist
Microsoft.
External Senior UX/UI/IA Consultant on a wide range of digital marketing projects across a number of global divisions within Microsoft for the Worldwide Public Sector Marketing team including direct support to the following Microsoft leaders: Worldwide
Sales Lead for Local Government, Worldwide Managing Director for Health and Head of eGovernment in EMEA. Also worked on developing their global model for Smart Cities, which included a wide range of ecommerce services for businesses and citizens.
Set and led the creative direction for the design and development of multiple media assets to articulate the vision of the "Citizen Service Platform" framework, a high-profile global initiative for Microsoft Worldwide Public Sector eGovernment solutions. Provided full UX/UI/IA visual and interaction design services across the whole life cycle for multiple web projects including intranets and public websites.
Sales Lead for Local Government, Worldwide Managing Director for Health and Head of eGovernment in EMEA. Also worked on developing their global model for Smart Cities, which included a wide range of ecommerce services for businesses and citizens.
Set and led the creative direction for the design and development of multiple media assets to articulate the vision of the "Citizen Service Platform" framework, a high-profile global initiative for Microsoft Worldwide Public Sector eGovernment solutions. Provided full UX/UI/IA visual and interaction design services across the whole life cycle for multiple web projects including intranets and public websites.
Interaction design, Platform, LED, Framework, Web, Development, Public sector, Health, Direction, Support, Marketing, Service, Sales, UI, Websites, UX, Creative direction, Ecommerce, Design, Digital Marketing
2001 - 2005
job
Divisional Manager & Senior Solution Designer & Architect (CX/UX/UI/IA)
SOPRA Ltd..
As Divisional Manager and Head of Development designed and managed the development of innovative database-driven Microsoft platform solution that formed the basis of the company's new platform division. Reported directly to the Founder & CEO, Ann Budge. Designed a multi-dimensional ecommerce/trading environment for large-scale buy/sell opportunities including UML modelling of customer interactions, implementation roadmaps, high-level functional and non-functional requirements. Managed internal and external UX/UI/IA visual and interaction design and engineering development teams delivering in .NET, XML, XSL, HTML4, CSS and SQL database design for cross-platform & mobile delivery.
Interaction design, Platform, Founder, Manager, Customer, CX, Development, Ceo, Net, Implementation, Css, Engineering, UML, UI, Database, XML, UX, Ecommerce, Sql, Design
1999 - 2001
job
Chief Technical Officer & Senior Service Designer (CX/UX/UI/IA)
NXYS.Net Ltd..
Designed and managed the development of innovative full-service ecommerce platform for a world-class, large-scale transactional ecommerce and social media portal targeted at 3.4M SME's and consumers across the UK. As Founder & CTO:
• Raised significant early stage funding
• Assembled and led a high-calibre senior management and investment team
• Directed market research and development of major advertising campaign
• Performed detailed technology, market and competitor research
• Performed detailed sales and financial planning
• Working closely with BT SYNCORDIA who were a strategic investor, technical and marketing partner
• Directing application of the £200k investment of legal services from leading Scottish law firm
As Senior UX/UI/IA Designer his role included:
• Analysis of multiple stakeholder and user requirements
• Design of multiple MVP for different industry domains
• Design of the complete digital service flow, application features, information architecture and user interaction design UX/UI/IA
• Designed a wide-ranging portfolio of integrated digital applications and services
• Designed the delivery CX in multiple channels: web, mobile, kiosks and call-centre
• Design of the application object-model and call-centre interface.
• Raised significant early stage funding
• Assembled and led a high-calibre senior management and investment team
• Directed market research and development of major advertising campaign
• Performed detailed technology, market and competitor research
• Performed detailed sales and financial planning
• Working closely with BT SYNCORDIA who were a strategic investor, technical and marketing partner
• Directing application of the £200k investment of legal services from leading Scottish law firm
As Senior UX/UI/IA Designer his role included:
• Analysis of multiple stakeholder and user requirements
• Design of multiple MVP for different industry domains
• Design of the complete digital service flow, application features, information architecture and user interaction design UX/UI/IA
• Designed a wide-ranging portfolio of integrated digital applications and services
• Designed the delivery CX in multiple channels: web, mobile, kiosks and call-centre
• Design of the application object-model and call-centre interface.
Platform, Founder, Portal, Social, Financial planning, CX, Campaign, Web, Information Architecture, Development, Cto, Interaction design, Marketing, Service, Architecture, Sales, Management, UI, UX, Research, Market research, Ecommerce, Advertising, Design, Social Media
1992 - 1999
job
Managing Director & Senior Service Designer (UX/UI/IA)
NXYS Ltd..
As Senior UX/UI/IA Designer founded and managed one of Scotland’s first digital agencies, which quickly built a reputation for quality and innovation highly regarded within the industry. Customers included a number of financial blue-chip companies as well as a wide range of other organisations.
Worked extensively as a Microsoft Consultant to The Royal Bank of Scotland’s change management program in electronic banking UX design including the development of the user interface visual design and interaction (CX/UX/UI/IA) for the UK’s first Internet banking website for The Royal Bank of Scotland as well as the accompanying largescale RBS Personal Banking and Royal Bank of Scotland International websites.
Directed both sales strategies and solution design for a wide range of clients, leading
teams through close hands-on involvement in the analysis, design and implementation
of both transactional and content-driven websites.
Worked extensively as a Microsoft Consultant to The Royal Bank of Scotland’s change management program in electronic banking UX design including the development of the user interface visual design and interaction (CX/UX/UI/IA) for the UK’s first Internet banking website for The Royal Bank of Scotland as well as the accompanying largescale RBS Personal Banking and Royal Bank of Scotland International websites.
Directed both sales strategies and solution design for a wide range of clients, leading
teams through close hands-on involvement in the analysis, design and implementation
of both transactional and content-driven websites.
UI / UX designer, Project Management, Product Design, Website design, Digital design
1991 - 1992
job
Hypermedia Product Researcher & Designer (CX/UX/UI/IA)
Scottish Software Partner Centre,.
Awarded a UK government SPUR grant (£150k) for world-class innovation given for his design of NXYS, a Hypermedia ADE focused on the rapid development of bespoke applications. Also designed an innovative desktop search & file manager replacement gaining another UK government REG grant for innovation.
Design, UX, Innovation, UI, Researcher, Development, Search, CX, Manager
1990 - 1991
job
Hypermedia Product Researcher & Designer (CX/UX/UI/IA)
HCI Department: Heriot Watt University.
By special invitation spent one year as guest resident designer at the Scottish Human Computer Interaction Centre at Heriot-Watt University.
UX, UI, Researcher, CX
1984 - 1990
job
Designer & Researcher: Hypermedia Product Research & Design (CX/UX/UI/IA)
Applied Research.
Designing innovative UX/UI/IA and information architecture, database design and object models for user interactions with an advanced Hypermedia ADE (application development environment) that predated the Worldwide Web.
Design, Research, UX, Database, UI, Database design, Researcher, Architecture, Development, Information Architecture, Web, CX
1982 - 1983
job
Composer
York University.
Composition
Music, Composition
1980 - 1982
job
Composer
West London Institute Of Higher Education.
Music Composition, Piano & Singing (Grade 8)
Composer, Music
1978 - 1980
job
Assistant Sound Engineer & Graphic Designer
Radio Clyde Mobile One.
Assistant Sound Engineer & Graphic Designer
Sound Recording, Graphic design
1976 - 1978
job
Printer & Graphic Designer
Credit Design.
Artwork and print production of TV and specialist graphics
Artwork, Print, TV, Production
1974 - 1975
job
Composer
Royal College of Music.
Electronic Music composition
Music, Sound design
1974 - 1975
job
Artist/Designer
Chelsea School of Art.
Graphic Design and Sculpture
Art
My education
1967
-
1973
Chiswick Grammar School
Student, A level art, O level English, Biology, Art, Physics, CSE Maths & Further Maths
Student, A level art, O level English, Biology, Art, Physics, CSE Maths & Further Maths
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