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Senior IT Field Technician
Cesar Desir
,
Palm bay, FL, United States
Experience
Other titles
Skills
I'm offering
Hard working and passionate about everything IT
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Senior Field Technician
WorkMarket.
• POS install, upgrade and troubleshoot
• Troubleshooted repaired issues with printers, copiers and plotters.
• Diagnosed and fixed Network and Wifi issues.
• Files extraction form DOA machines
• Troubleshoot issues with Windows 10 and office 365
• Deployment of APC units to multiple locations
• Cable run and termination in multiple locations
• Installed A/V equipments in for multiple companies and multiple llocations.
• Fixed issues with IPhone, IPad, Macbooks, Chromebooks
• Troubleshooted repaired issues with printers, copiers and plotters.
• Diagnosed and fixed Network and Wifi issues.
• Files extraction form DOA machines
• Troubleshoot issues with Windows 10 and office 365
• Deployment of APC units to multiple locations
• Cable run and termination in multiple locations
• Installed A/V equipments in for multiple companies and multiple llocations.
• Fixed issues with IPhone, IPad, Macbooks, Chromebooks
Office 365, Deployment, Windows, Printers, Network, Pos, Office, WiFi
2019 - 2019
job
Technical Support Specialist III
HCI GROUP.
• Troubleshoot technical computing problems and provides end-user support EPIC and problem ticketresolution for internal users.
• Handled end-user requests for hardware and software for supported clients in the environment.
• Updated assigned problem tickets and service requests.
• Escalated problems and requests as appropriate. Tracked and maintains site documentation,configurations, and maintenance. Completes special assignments and project work as needed • interfaced with third party vendors to resolve certain hardware/software problems. Job Level Specifications:
• Used technical principles, concepts and standards acquired via academic instruction and/or relevantwork experience of substantially the same level. Developed solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical
• Handled end-user requests for hardware and software for supported clients in the environment.
• Updated assigned problem tickets and service requests.
• Escalated problems and requests as appropriate. Tracked and maintains site documentation,configurations, and maintenance. Completes special assignments and project work as needed • interfaced with third party vendors to resolve certain hardware/software problems. Job Level Specifications:
• Used technical principles, concepts and standards acquired via academic instruction and/or relevantwork experience of substantially the same level. Developed solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical
Service, Support, Hardware, Software
2018 - 2019
job
Senior Field Technician
CEMEX / EXPERIS.
• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers,laptops and various components/peripherals of an IT network.
• Supervise various vendors for proper wiring of CAT 5, Fiber and Coaxial at different locations. Installedand configured Cisco IP phones using Configuration Manager.
• Installed and troubleshoot telecom and cable issues. Using Active Directory to create users andExchange to create mail client for new users. Used imaging tools for new and used laptops and desktops. Install and troubleshoot Windows 10 and office 365, Abode software packages. Installed, uninstalled and troubleshoot Mass 360 on users mobile devices i.e. I Phone and Android.
• Completed contract installation and repair services business customers. Ran Coaxial and Cat5 cables,installed equipment such as Network switches, blade servers and racks and connect receivers. Calibrated monitor program and troubleshoot devices following installation.
• Supervise various vendors for proper wiring of CAT 5, Fiber and Coaxial at different locations. Installedand configured Cisco IP phones using Configuration Manager.
• Installed and troubleshoot telecom and cable issues. Using Active Directory to create users andExchange to create mail client for new users. Used imaging tools for new and used laptops and desktops. Install and troubleshoot Windows 10 and office 365, Abode software packages. Installed, uninstalled and troubleshoot Mass 360 on users mobile devices i.e. I Phone and Android.
• Completed contract installation and repair services business customers. Ran Coaxial and Cat5 cables,installed equipment such as Network switches, blade servers and racks and connect receivers. Calibrated monitor program and troubleshoot devices following installation.
Android, Office 365, Active Directory, Cisco, Windows, Network, Telecom, It, Office, Software, Blade, Manager
2016 - 2018
freelance
Senior Technician / Independent Contractor
CPD DESIGN ENTERPRISE / CONSULT IT.
• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers,laptops and various components/peripherals of an IT network.
• Quality Control inspect new construction apartments for proper wiring of CAT 5, Fiber and Coaxial.Installed and configured Cisco IP phones using Configuration Manager.
• Installed and troubleshoot telecom and cable issues. Using Active Directory to create users andExchange to create mail client for new users. Used imaging tools for new and used laptops and desktops. Install and troubleshoot Windows 10 and office 365, Abode software packages.
• Completed contract installation and repair services business customers. Ran Coaxial and Cat5 cables,installed equipment such as Network switches, blade servers and racks and connect receivers. Calibrated monitor program and troubleshoot devices following installation.
• Quality Control inspect new construction apartments for proper wiring of CAT 5, Fiber and Coaxial.Installed and configured Cisco IP phones using Configuration Manager.
• Installed and troubleshoot telecom and cable issues. Using Active Directory to create users andExchange to create mail client for new users. Used imaging tools for new and used laptops and desktops. Install and troubleshoot Windows 10 and office 365, Abode software packages.
• Completed contract installation and repair services business customers. Ran Coaxial and Cat5 cables,installed equipment such as Network switches, blade servers and racks and connect receivers. Calibrated monitor program and troubleshoot devices following installation.
Office 365, Active Directory, Cisco, Windows, Network, Telecom, It, Office, Software, Blade, Manager
2016 - 2016
job
Senior Helpdesk Specialist
INSPERITY.
• Assist customers to install and troubleshoot communications with Intelligent equipment.
• Remotely access computers at customer sites for troubleshooting purposes. Troubleshoot and configureIntellifuel Linux based devices at customer sites or via SSH AUTH or RDP. Worked with third-party vendors to resolve software/hardware issues reported by customers. Troubleshoot and advise customer on basic site network infrastructure. Provided consultation for hardware setup and best-practice guidelines • Effectively manage and track support cases, adhering to the company standard. Proactively follow up with open cases on a regular basis, updating customers as needed.
• Remotely access computers at customer sites for troubleshooting purposes. Troubleshoot and configureIntellifuel Linux based devices at customer sites or via SSH AUTH or RDP. Worked with third-party vendors to resolve software/hardware issues reported by customers. Troubleshoot and advise customer on basic site network infrastructure. Provided consultation for hardware setup and best-practice guidelines • Effectively manage and track support cases, adhering to the company standard. Proactively follow up with open cases on a regular basis, updating customers as needed.
Linux, Network, Support, Hardware, Infrastructure, Software, Ssh, Customer, UP, Basic
2015 - 2016
job
Project Coordinator / Senior Support Specialist
ALSTOM GE / DELL / ABBTECH / HEALTH FIRST.
• Win 7 migration experiences with software compatibility issues and resolutions.
• Use Active Directory to resolve issues with naming convention and IP conflicts PCs from XP to Win 7containers Perform client management and define guidelines and policies for IT projects
• Coordinated with project manager and guide software designers, programmers and networkadministrators in accomplishing projects objectives.
• Applied logics and analysis in directing and executing project operations Monitor the entire phases ofproject cycle and ensure quality and outstanding performance of products • Prepare project calendars and modify schedules as necessary
• Reported project status to clients and the management from time to time
• Performed staff performance evaluations and participate in project meetings and review IT products
• Handled project-related activities independently and coordinated project deliverables
• Communicated project plan to team members through meetings and presentations
• Coordinated conferences, group meetings, and audio-visual equipment
• Assisted in drafting project schedules, cost estimate, and deliverables
• Created project documents, status reports, and monitored project progress
• Excellent management skills with an emphasis on creating and maintaining good working relationships.Reliable, honest, and inventive with a perpetually optimistic personality. I apply my experience with common sense in decision making processes and possess the ability to easily adapt to changes.
• Supervise 3 Lead technicians and 15 support technicians, submit reports daily to PM, plan,coordinate, initiate and executed different aspect of migration phases according to customers' needs and specifications.
• Use Active Directory to resolve issues with naming convention and IP conflicts PCs from XP to Win 7containers Perform client management and define guidelines and policies for IT projects
• Coordinated with project manager and guide software designers, programmers and networkadministrators in accomplishing projects objectives.
• Applied logics and analysis in directing and executing project operations Monitor the entire phases ofproject cycle and ensure quality and outstanding performance of products • Prepare project calendars and modify schedules as necessary
• Reported project status to clients and the management from time to time
• Performed staff performance evaluations and participate in project meetings and review IT products
• Handled project-related activities independently and coordinated project deliverables
• Communicated project plan to team members through meetings and presentations
• Coordinated conferences, group meetings, and audio-visual equipment
• Assisted in drafting project schedules, cost estimate, and deliverables
• Created project documents, status reports, and monitored project progress
• Excellent management skills with an emphasis on creating and maintaining good working relationships.Reliable, honest, and inventive with a perpetually optimistic personality. I apply my experience with common sense in decision making processes and possess the ability to easily adapt to changes.
• Supervise 3 Lead technicians and 15 support technicians, submit reports daily to PM, plan,coordinate, initiate and executed different aspect of migration phases according to customers' needs and specifications.
Project Manager, Operations, Active Directory, Management, Audio, It, Support, Coordinator, Software, Guide, Naming, Processes, XP, Manager
2014 - 2015
job
Engagement Manager Cloud Services/ Support Analyst
ELLUCIAN/VEREDUS.
• Providing management oversight and support of Cloud services to the customer in a professionalmanner by establishing account communication, governance, and expectations that create positive customer satisfaction
• Collaborate with Transition Managers to help drive consistent processes
• Act as the escalation path through the Cloud Services organization on delivery issues
• Providing client reporting using SharePoint 10, Tableau and Excel either directly to the client or throughother internal partners or process.
• Providing effective triage of technical issues and routing to appropriate departments for quickresolutions.
• Collaborate with Transition Managers to help drive consistent processes
• Act as the escalation path through the Cloud Services organization on delivery issues
• Providing client reporting using SharePoint 10, Tableau and Excel either directly to the client or throughother internal partners or process.
• Providing effective triage of technical issues and routing to appropriate departments for quickresolutions.
Excel, SharePoint, Tableau, Cloud, Management, Cloud services, Support, Analyst, Processes, Customer, Manager, Client reporting
2014 - 2014
job
Field Technician
ORANGE COUNTY BOARD OF ELECTIONS/ VOLT.
• Troubleshoot, support and maintain IT systems and applications at all assigned locations. This includesbut is not limited to PC hardware, Voting machines and Tablets. Apply OS patches and upgrades.
• Supported Voting Equipment's and tested each one for connectivity and accuracy at local precincts.
• Check the phone lines and tested the air cards, WIFI and Broadband on tablets at each precincts.
• Travelled to precincts to troubleshoot and fix problems during pre- election. Monitored and setup theequipment for Election Day.
• Supported Voting Equipment's and tested each one for connectivity and accuracy at local precincts.
• Check the phone lines and tested the air cards, WIFI and Broadband on tablets at each precincts.
• Travelled to precincts to troubleshoot and fix problems during pre- election. Monitored and setup theequipment for Election Day.
It, Support, Hardware, WiFi, PC
2013 - 2014
job
Senior Field Technician
WESTGATE RESORTS/VEREDUS.
• Win 7 migration experiences with software compatibility issues and resolutions.
• Ability to troubleshoot, support and maintain IT systems and applications at all assigned locations. Thisincludes but is not limited to PC hardware, and laptops. Apply OS patches and upgrades on a regular basis, Antivirus and firewall.
• Use Active Directory for Password reset, update user's permissions, migrate users and PCs from XPto Win 7 containers
• Consult with tier III Help Desk Specialists to resolve more difficult, time consuming issues.
• Wall mounted touch screen kiosks, Kronos clocks, VPN and ISP WAN devices, Ethernet cabling, Wirelesssystems, printers/copiers, OpenOffice, virus protection, RDP terminal services, MS Outlook, O S - Win XP, 7, NT, 2013, OSX Microsoft Office suites - 2003/2007/2010MS Exchange
• Ability to troubleshoot, support and maintain IT systems and applications at all assigned locations. Thisincludes but is not limited to PC hardware, and laptops. Apply OS patches and upgrades on a regular basis, Antivirus and firewall.
• Use Active Directory for Password reset, update user's permissions, migrate users and PCs from XPto Win 7 containers
• Consult with tier III Help Desk Specialists to resolve more difficult, time consuming issues.
• Wall mounted touch screen kiosks, Kronos clocks, VPN and ISP WAN devices, Ethernet cabling, Wirelesssystems, printers/copiers, OpenOffice, virus protection, RDP terminal services, MS Outlook, O S - Win XP, 7, NT, 2013, OSX Microsoft Office suites - 2003/2007/2010MS Exchange
Exchange, Active Directory, Firewall, Printers, It, Support, Hardware, Office, Software, PC, WAN, Osx, XP
2013 - 2013
job
Helpdesk Technician
FLORIDA HEALTH CARE PLAN.
• Win 7 migration experiences with software compatibility issues and resolutions. Various types of PChardware such as, Apple/Mac, Dell, HP, Lenovo and Toshiba Hard drives, Monitors, printers, scanners, card readers, thermal imaging, security camera and video equipment hardware and software installation. etc.
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests forassistance from Doctors and Nurses experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures todetermine source of error.
• Logs and tracks calls using problem management database, and maintains history records and relatedproblem documentation. Repair and recover from hardware or software failures
• Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests forassistance from Doctors and Nurses experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures todetermine source of error.
• Logs and tracks calls using problem management database, and maintains history records and relatedproblem documentation. Repair and recover from hardware or software failures
Video, Networking, Database, Mac, Management, Security, Printers, Hardware, Software
2012 - 2013
job
Field Support Technician
STATE FARM/ SEDONA TECHNOLOGY.
• Win 7 migration experiences with software compatibility issues and resolutions.
• Use Active Directory for Password reset, update user's permissions, migrate users and PCs from XPto Win 7 containers
• Various types of PC hardware such as, Apple/Mac, Dell, HP, Lenovo and Toshiba Hard drives, Monitors,printers, scanners, card readers, thermal imaging, security camera and video equipment hardware and software installation
• Use Active Directory for Password reset, update user's permissions, migrate users and PCs from XPto Win 7 containers
• Various types of PC hardware such as, Apple/Mac, Dell, HP, Lenovo and Toshiba Hard drives, Monitors,printers, scanners, card readers, thermal imaging, security camera and video equipment hardware and software installation
Video, Active Directory, Mac, Security, Printers, Support, Hardware, Software, PC
2011 - 2012
job
Telecommunication Technician
BRIGHTHOUSE/CPD DESIGN ENTERPRISE.
• Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers,laptops and various components/peripherals of an IT network.
• Reviewed the network details and the overall arrangement of the client's house for proper installation.
• Used intelligent switches for cable installations involving two or more television sets. Installed andtroubleshoot telecom and cable issues.
• Reviewed the network details and the overall arrangement of the client's house for proper installation.
• Used intelligent switches for cable installations involving two or more television sets. Installed andtroubleshoot telecom and cable issues.
Network, Telecom, It
2007 - 2011
job
Desktop Support Technician
IT WORKS.
• Conducted troubleshooting on various computer hardware and network cabling/wireless issues relatedto home networking.
• Provided reference materials/consulting for Windows to advanced students.
• Proficient in installation, testing, repair and integration. Cabling, racking, and fiber tray construction
• Provided reference materials/consulting for Windows to advanced students.
• Proficient in installation, testing, repair and integration. Cabling, racking, and fiber tray construction
Networking, Consulting, Integration, Windows, Wireless, Network, Support, Hardware, Testing
2004 - 2008
job
Business Analyst/Jr
DHL.
DBA
• Supported operational development by identifying customer business requirements and effectivelytranslating requirements into an efficient process and/or system solution.
• Used TSQL, MYSQL, VBA and Crystal reports to create and update ad-hoc reports.
• Data mining, Data extraction using proprietary program written by me using VBA from AS400 systemson a Global scale.
• Provided technical training to Program Managers across the United States when necessary.
• Support of business, mapping and documentation of process changes and improvements, effectivelycommunicating business change requirements to IT support, continuous improvement (identify, recommend and implement operational process changes to more efficiently service our customer) • Super user support of current TMS including troubleshooting and proactively resolving system- and user-encountered issues, developing training documentation and conduct training to divisional users, developing and maintaining process standard operating procedures.
• Trend analysis, Gap analysis including coordinating with data engineer to analyze trends in data inpreparation for monthly, quarterly and annual program presentation and review
• Supported operational development by identifying customer business requirements and effectivelytranslating requirements into an efficient process and/or system solution.
• Used TSQL, MYSQL, VBA and Crystal reports to create and update ad-hoc reports.
• Data mining, Data extraction using proprietary program written by me using VBA from AS400 systemson a Global scale.
• Provided technical training to Program Managers across the United States when necessary.
• Support of business, mapping and documentation of process changes and improvements, effectivelycommunicating business change requirements to IT support, continuous improvement (identify, recommend and implement operational process changes to more efficiently service our customer) • Super user support of current TMS including troubleshooting and proactively resolving system- and user-encountered issues, developing training documentation and conduct training to divisional users, developing and maintaining process standard operating procedures.
• Trend analysis, Gap analysis including coordinating with data engineer to analyze trends in data inpreparation for monthly, quarterly and annual program presentation and review
Mysql, It support, Data mining, Training, Continuous improvement, VBA, Service, It, Support, Analyst, Development, Customer, ME
My education
2014
-
2022
SOUTHERN NEW HAMPHIRE UNIVERSITY
BSc, Management Information Systems
BSc, Management Information Systems
1997
-
1998
BROWARD COMMUNITY COLLEGE
N/a, N/a
N/a, N/a
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