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Senior
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jobs
Customer orientated professional specialising in IT and Accounting
Adele Langley
,
Ashford, United Kingdom
Experience
Other titles
Skills
I'm offering
An extremely driven, organised and customer orientated individual with experience driving successful outcomes and managing multiple projects simultaneously.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Available
My experience
2020 - ?
job
Senior Customer Success Advocate
ServiceNow.
- Management of portfolio of accounts
- Drive customers to their desired business outcomes and remain a point of contact for their ServiceNow journey
- Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
- Player coach role completing 1-2-1s with members of team, assist with hiring and ensuring smooth onboarding of new hires
- Contribute to global team projects and initiatives as well as acting as a point of contact for other CSAs
- Drive customers to their desired business outcomes and remain a point of contact for their ServiceNow journey
- Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
- Player coach role completing 1-2-1s with members of team, assist with hiring and ensuring smooth onboarding of new hires
- Contribute to global team projects and initiatives as well as acting as a point of contact for other CSAs
Onboarding, Management, Growth, ServiceNow, Coach, Customer
2017 - 2019
job
Project Manager
Ensono Limited.
- Managed the delivery of IT infrastructure projects to clients in multiple markets
- Managed multiple concurrent projects, meeting client demands during the different phases of the Project Lifecycle
- Onboarding of new clients into new managed services
- Resource management
- Detailed planning for minimal disruption for lift and shift migrations and disaster recovery
- Budget management to ensure controlled delivery, facilitating project change requests where additional scope jeopardised the financials
- Risk management
- Regular communication with the Project Boards and key external Stakeholders, typically exec level.
- Maintained full use of Project Server to manage project deliverables, keeping plans updated and ensuring all projects had the necessary controls/documentation in place
- Knowledge across different technologies: Windows, Linux, Networks, SQL, AWS, Datacentres
- PRINCE2 applied across all projects and tailored to ensure the appropriate balance of management to risks and issues throughout the project lifecycle
- Managed multiple concurrent projects, meeting client demands during the different phases of the Project Lifecycle
- Onboarding of new clients into new managed services
- Resource management
- Detailed planning for minimal disruption for lift and shift migrations and disaster recovery
- Budget management to ensure controlled delivery, facilitating project change requests where additional scope jeopardised the financials
- Risk management
- Regular communication with the Project Boards and key external Stakeholders, typically exec level.
- Maintained full use of Project Server to manage project deliverables, keeping plans updated and ensuring all projects had the necessary controls/documentation in place
- Knowledge across different technologies: Windows, Linux, Networks, SQL, AWS, Datacentres
- PRINCE2 applied across all projects and tailored to ensure the appropriate balance of management to risks and issues throughout the project lifecycle
Sql, Project Manager, Linux, AWS, Budget, Prince2, It infrastructure, Risk Management, Onboarding, Management, Windows, Resource management, It, Infrastructure, Server, Manager
2013 - 2014
job
Insolvency Administrator
Gibson Hewitt Limited.
- Case manager for a portfolio of insolvency cases,
- Composed and distributed reports and proposals
- Preparation of financial information
- Composed and distributed reports and proposals
- Preparation of financial information
Administrator, Manager
My education
Kingston University
BSc, Accounting and Finance
BSc, Accounting and Finance
Strodes College
Secondary, Accounting, Business and ICT
Secondary, Accounting, Business and ICT
The Matthew Arnold School
Secondary, English, Math's and Science
Secondary, English, Math's and Science
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