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Experienced in Business Analysis/Project Management and Applications Support
Blessing Dominic
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
17+ years Technology expert with over 10 years of broad-based management experience in Systems Design and Development, Implementation and Support. Capability to drive knowledge management, respond quickly to market changes, direct IT-enabled processes / projects and collaborate with business managers for technology integration initiatives for technical leadership. Proven areas of expertise include:
• Contract Negotiations & Management
• Project Management
• Strategic and Business Planning
• Organizational Development
• Rapid Deployments, Digitization and Transformation
• Continuous Improvement
• Budget Development & Management
• Large Scale Deployments
• System Architecture
• Implementation Process Improvements & Best Practices
• Contract Negotiations & Management
• Project Management
• Strategic and Business Planning
• Organizational Development
• Rapid Deployments, Digitization and Transformation
• Continuous Improvement
• Budget Development & Management
• Large Scale Deployments
• System Architecture
• Implementation Process Improvements & Best Practices
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Head Applications
Globacom Nigeria Limited.
Lead the implementation and operationalisation of oracle ERP amongst other softwareapplications that resulted in 60% increase in revenue and a reduction in costs by over 80%.
• Responsible for overall strategy for the solutions centre (Applications design, development and support). This resulted in increased satisfaction of IT application users in the Enterprise. Also
lead to the adoption of automated ways of achieving tasks a record achievement for the department.
• Plans, coordinates, supervise all activities related to the digitization of systems and processes in the department, resulting in over 60% decrease in paper-based processes and reduction in the turnaround time for by over 80%.
• Directs and guides the managers, reviews different project requests, timeline and cost. This led to an improvement in project delivery timelines by over 30%.
• Develops, distributes supports, enforces, and integrates best practices and technology standards
across the organization.
• Manage the application portfolio, ensuring applications meet business needs, have appropriate support, and are managed through their lifecycles.
• Develop the team's skills and capabilities to meet the strategic needs of the business.
Create a high performing team and provide leadership across recruitment, career development and performance management activities.
• Bring innovation and fresh thinking to improve the pace and effectiveness of delivery.
• Manage the vendor selection process and the day-to-day relationship with vendors to agree on SLAs and ensure that they meet targets. This led to 80 % reduction in the number of failed
projects and reduction in turnaround time for issues relating to vendor managed applications.
• Responsible for overall strategy for the solutions centre (Applications design, development and support). This resulted in increased satisfaction of IT application users in the Enterprise. Also
lead to the adoption of automated ways of achieving tasks a record achievement for the department.
• Plans, coordinates, supervise all activities related to the digitization of systems and processes in the department, resulting in over 60% decrease in paper-based processes and reduction in the turnaround time for by over 80%.
• Directs and guides the managers, reviews different project requests, timeline and cost. This led to an improvement in project delivery timelines by over 30%.
• Develops, distributes supports, enforces, and integrates best practices and technology standards
across the organization.
• Manage the application portfolio, ensuring applications meet business needs, have appropriate support, and are managed through their lifecycles.
• Develop the team's skills and capabilities to meet the strategic needs of the business.
Create a high performing team and provide leadership across recruitment, career development and performance management activities.
• Bring innovation and fresh thinking to improve the pace and effectiveness of delivery.
• Manage the vendor selection process and the day-to-day relationship with vendors to agree on SLAs and ensure that they meet targets. This led to 80 % reduction in the number of failed
projects and reduction in turnaround time for issues relating to vendor managed applications.
Leadership, Performance Management, Portfolio Management, Controls and compliance, Digital transformation, Program Management, Strategic Innovation, Service Management, Business strategy, Contract management, Vendor Management, Mentorship, Innovation, Support, Implementation, Design, Database modeling, Mysql, Sql, Turnaround
2012 - 2019
job
Application Support Manager
Globacom Nigeria Limited.
Operation management of in-house developed corporate applications and off the shelf applications for 4000+ users in the enterprise.
Project management of new IS Department system implementations, integrations, upgrades and additional features, including supervision of projects being delivered by members of the Application Operation team. Liaising with other members of IS team, business users and 3rd party suppliers to ensure that changes are managed effectively with a minimum disruption to the business.
IS Department escalation point for all Business Application related issues.
Recommend, design, implement and oversee IS Department solutions in relation to business problems and/or processes to enable the business to reduce costs, improve efficiency or to ensure regulatory compliance.
Accountable for managing the allocated process in relation to defined ITIL framework. Overall responsibility for managing the processes and reporting on performance against targets.
Manage the day-to-day relationship with 3rd party suppliers ensuring that they meet SLA and targets.
Act as technical and managerial mentor for all Application Operation staff.
Develop a plan for all members of the Application Operation team to ensure resources are utilized effectively and identify potential resourcing issues.
Liaise with Service Desk Manager to plan the IS Department out of hours on call support roaster
Management and mitigation of risks related to allocated IS Department applications.
Ensure that detailed documentation is produced and maintained for all IS department applications and interfaces.
Ensure department’s goals and objectives are met within preset time frame and parameters.
Identify, justify and manage service improvement initiatives and activities (proactive problem prevention and resolution)
Analyze application operations support trends and make appropriate recommendations.
Interface with Application Engineering unit and 3rd party vendors in the procurement of solutions to support the business.
Responsible for the development and review of Applications support processes and procedures.
Ensure agreed OLAs are maintained with internal customers.
Project management of new IS Department system implementations, integrations, upgrades and additional features, including supervision of projects being delivered by members of the Application Operation team. Liaising with other members of IS team, business users and 3rd party suppliers to ensure that changes are managed effectively with a minimum disruption to the business.
IS Department escalation point for all Business Application related issues.
Recommend, design, implement and oversee IS Department solutions in relation to business problems and/or processes to enable the business to reduce costs, improve efficiency or to ensure regulatory compliance.
Accountable for managing the allocated process in relation to defined ITIL framework. Overall responsibility for managing the processes and reporting on performance against targets.
Manage the day-to-day relationship with 3rd party suppliers ensuring that they meet SLA and targets.
Act as technical and managerial mentor for all Application Operation staff.
Develop a plan for all members of the Application Operation team to ensure resources are utilized effectively and identify potential resourcing issues.
Liaise with Service Desk Manager to plan the IS Department out of hours on call support roaster
Management and mitigation of risks related to allocated IS Department applications.
Ensure that detailed documentation is produced and maintained for all IS department applications and interfaces.
Ensure department’s goals and objectives are met within preset time frame and parameters.
Identify, justify and manage service improvement initiatives and activities (proactive problem prevention and resolution)
Analyze application operations support trends and make appropriate recommendations.
Interface with Application Engineering unit and 3rd party vendors in the procurement of solutions to support the business.
Responsible for the development and review of Applications support processes and procedures.
Ensure agreed OLAs are maintained with internal customers.
Contract management, Business Analysis, Business Process Management, Change management, Cross Functional Leadership, Team Leadership, Disaster Recovery Plans, Risk Management, Web API, Integrations, Solution architecture, Service Management, Vendor Management, Continuous deployment, ITIL, Software development, Sql, Business strategy, Project Management
2009 - 2012
job
Project Manager/Business Analyst
Globacom Nigeria Limited.
Provide IT solutions that align to the strategic goals of the organization
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
Provide input to the development team during the development stage of product to meet the business needs.
Communicating effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
Manage the vendor selection process and the day-to-day relationship with vendors to agree on SLAs and ensure that they meet targets.
Coordinate groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
Manage any change requests related to the working project plans daily to meet the agreed deadlines.
Act as an interface between business units, technology teams and support teams.
User Acceptance test coordination.
User training and support coordination
Project manage SDLC for corporate applications
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to track progress
Use appropriate verification techniques to manage changes in project scope, schedule and costs
Measure project performance using appropriate systems, tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Prepare accurate and detailed requirement specifications documents, user interface guides, and functional specification documents
Provide input to the development team during the development stage of product to meet the business needs.
Communicating effectively with external clients and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
Manage the vendor selection process and the day-to-day relationship with vendors to agree on SLAs and ensure that they meet targets.
Coordinate groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
Manage any change requests related to the working project plans daily to meet the agreed deadlines.
Act as an interface between business units, technology teams and support teams.
User Acceptance test coordination.
User training and support coordination
Project manage SDLC for corporate applications
Business Analysis, Wireframing, Prototyping, User stories, UAT, Data Analysis, Data Modeling, User Interface Design, Documentation, Functional Specifications, Service Management, Vendor Management, Business strategy, Requirements Analysis and validation, Solution architecture, Problem solving, Crossfunctional Leadership, Scrum, IT Project Manager, It project management, Agile project management, Change management, Project coordination, Project Management
My education
2018
-
2020
National Open University of Nigeria
MSc, Information Technology
MSc, Information Technology
Enugu State of Science and Technology Enugu State
Bachelors, Computer Science and Engineering
Bachelors, Computer Science and Engineering
Federal Government Girls College Yola Adamawa State
HighSchoolOrEquivalent, N/a
HighSchoolOrEquivalent, N/a
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