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jobs
Lisa-Ellen Furniss
,
Bourne, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - 2020
job
TECHNOLOGY PROGRAMME MANAGER
MARYLEBONE CRICKET CLUB.
LORD'S CRICKET GROUND
Outline
I was promoted from my role as Technology Project Manager to Technology Programme Manager in May 2019. Alongside the management of our wider IT Programme and supporting a newly appointed PM, I was focused, up until the commencement of my maternity leave in February 2020, on leading a sub-programme to deliver a new online Ticketing and Membership platform, consisting of around 13 projects/sub-projects.
Key Responsibilities
- Programme Management
- Project Management - using agile and waterfall methodologies, as appropriate
- Business/Systems Analysis
➢ Identify the key risks within the business systems estate
➢ Identify and analyse Club requirements for business systems
➢ Define user requirements and liaise with stakeholders to agree them
➢ Capture, interpret, document and validate business requirements
➢ Carry out analysis with the wider MCC environment in mind, to ensure any solutions will work with the existing infrastructure
- Customer Relationship Management
- Supplier Relationship Management
- Benefits Realisation
➢ Identify improved process
➢ Continually review applications to recommend updates, improvements and add on features
➢ Identify staff training needs
➢ Obtain project & BAU feedback from project team & system users
- Quality Control
- RFQs and Tender Process Management
- Negotiating commercial terms with third-party suppliers
- Assisting Legal department in the writing of contracts for successful vendors
- Implementations of third-party software products or other systems
- Budget Forecasting & Management
- Stakeholder Reporting
- Resource Forecasting & Management
- KPI Reporting
- Reporting & Dashboard Management
- Line Manager for PM
➢ Conducting interviews and selecting PM
➢ Holding Performance Reviews
➢ Training
➢ Being direct report
➢ Managing workload
➢ Overseeing work undertaken
Key Achievements
- Creation, implementation & management of a full IT Programme Management process. This included:
◦ PM methodology documentation
◦ Online, automated project submission, review and selection process
◦ Online project lifecycle management tool
◦ Online budget management tool
◦ Online post-project & BAU review process
◦ Online Management Dashboards & automated reporting
◦ Creating training documentation for all of the above
- Implementation of a new Ticketing & Membership system to replace the existing online sales of c.£20m in annual ticket sales and back-end management of c.£10m Membership subscriptions. This sub-programme consisted of around 13 interdependent projects and sub-projects which were cross-departmental to a company-wide extent. The implementation of this system to replace the existing solution was the biggest business transformation project the Club had seen in many years and, as a result, overcoming resistance to change was one of the biggest issues we faced.
- Appointment of new Project Manager
Outline
I was promoted from my role as Technology Project Manager to Technology Programme Manager in May 2019. Alongside the management of our wider IT Programme and supporting a newly appointed PM, I was focused, up until the commencement of my maternity leave in February 2020, on leading a sub-programme to deliver a new online Ticketing and Membership platform, consisting of around 13 projects/sub-projects.
Key Responsibilities
- Programme Management
- Project Management - using agile and waterfall methodologies, as appropriate
- Business/Systems Analysis
➢ Identify the key risks within the business systems estate
➢ Identify and analyse Club requirements for business systems
➢ Define user requirements and liaise with stakeholders to agree them
➢ Capture, interpret, document and validate business requirements
➢ Carry out analysis with the wider MCC environment in mind, to ensure any solutions will work with the existing infrastructure
- Customer Relationship Management
- Supplier Relationship Management
- Benefits Realisation
➢ Identify improved process
➢ Continually review applications to recommend updates, improvements and add on features
➢ Identify staff training needs
➢ Obtain project & BAU feedback from project team & system users
- Quality Control
- RFQs and Tender Process Management
- Negotiating commercial terms with third-party suppliers
- Assisting Legal department in the writing of contracts for successful vendors
- Implementations of third-party software products or other systems
- Budget Forecasting & Management
- Stakeholder Reporting
- Resource Forecasting & Management
- KPI Reporting
- Reporting & Dashboard Management
- Line Manager for PM
➢ Conducting interviews and selecting PM
➢ Holding Performance Reviews
➢ Training
➢ Being direct report
➢ Managing workload
➢ Overseeing work undertaken
Key Achievements
- Creation, implementation & management of a full IT Programme Management process. This included:
◦ PM methodology documentation
◦ Online, automated project submission, review and selection process
◦ Online project lifecycle management tool
◦ Online budget management tool
◦ Online post-project & BAU review process
◦ Online Management Dashboards & automated reporting
◦ Creating training documentation for all of the above
- Implementation of a new Ticketing & Membership system to replace the existing online sales of c.£20m in annual ticket sales and back-end management of c.£10m Membership subscriptions. This sub-programme consisted of around 13 interdependent projects and sub-projects which were cross-departmental to a company-wide extent. The implementation of this system to replace the existing solution was the biggest business transformation project the Club had seen in many years and, as a result, overcoming resistance to change was one of the biggest issues we faced.
- Appointment of new Project Manager
Technology, Platform, Manager, UP, Customer, Contracts, Online, Software, KPI, Infrastructure, Transformation, Implementation, It, Project Management, Sales, Management, Business transformation, C, Training, Agile, Contracts, Forecasting, Budget, Writing, Project Manager
2016 - 2016
job
PROJECT MANAGER
JAMES HAY PARTNERSHIP.
Outline
James Hay Partnership is a provider of financial services products in the UK. During my short time at James Hay, I worked in their IT development department, managing the development of their software products.
I ended my employment at James Hay within the 6-month probationary period as I found the culture to be limiting. I strongly feel that the company and I were not a good fit for one another and, ultimately, could not see myself staying in a position that lacked autonomy and was heavily micro-managed.
James Hay Partnership is a provider of financial services products in the UK. During my short time at James Hay, I worked in their IT development department, managing the development of their software products.
I ended my employment at James Hay within the 6-month probationary period as I found the culture to be limiting. I strongly feel that the company and I were not a good fit for one another and, ultimately, could not see myself staying in a position that lacked autonomy and was heavily micro-managed.
Project Manager, It, Development, Software, Manager
2015 - 2016
job
PROJECT MANAGER
ACCESS UK LTD.
Outline
Access is a leading developer of fully integrated business management software. In the role as Project Manager, my primary focus was around:
- Software upgrades in both on premise and hosted environments
- Design, development & implementation of bespoke software features & cloud-based solutions
- Implementation of out-of-the-box software solutions
- Database migrations from on premise to hosted
Key Responsibilities
- Project Management to PRINCE2 methodology
- Management of consultant diaries
- Leading remote project conference calls with clients and engineers
- Quality Control
- Invoicing
Key Achievements
Managing an internal project to upgrade the company's main internal business interface software, giving me fantastic exposure to all sides of the business. It also allowed me to promote myself within higher management and senior staff and led to me taking on some higher priority projects, working with higher management within the company.
Access is a leading developer of fully integrated business management software. In the role as Project Manager, my primary focus was around:
- Software upgrades in both on premise and hosted environments
- Design, development & implementation of bespoke software features & cloud-based solutions
- Implementation of out-of-the-box software solutions
- Database migrations from on premise to hosted
Key Responsibilities
- Project Management to PRINCE2 methodology
- Management of consultant diaries
- Leading remote project conference calls with clients and engineers
- Quality Control
- Invoicing
Key Achievements
Managing an internal project to upgrade the company's main internal business interface software, giving me fantastic exposure to all sides of the business. It also allowed me to promote myself within higher management and senior staff and led to me taking on some higher priority projects, working with higher management within the company.
Management, Manager, ME, LED, Software, Development, Developer, Implementation, It, Design, SoMe, Cloud, Business Management, Database, Prince2, Project Manager, Project Management
2014 - 2015
job
PROJECT MANAGER
DSE DEVELOPMENT LTD.
Project Manager, Manager
2011 - 2013
job
PROJECT SUPPORT ADMINISTRATOR
PLOWMAN CRAVEN LTD.
Support, Administrator
2007 - 2010
job
INSTALLATION CO-ORDINATOR
BANK MACHINE LTD.
TECHNICAL SKILLS & VOCATIONAL QUALIFICATIONS
• Microsoft Project 2013 Introduction - training undertaken in April 2014
• Microsoft Project 2013 Advanced - training undertaken in April 2014
• PRINCE2 Foundation - passed in August 2014 (certificate on request)
• PRINCE2 Practitioner - passed in August 2014 (certificate on request)
• Microsoft Project 2013 Introduction - training undertaken in April 2014
• Microsoft Project 2013 Advanced - training undertaken in April 2014
• PRINCE2 Foundation - passed in August 2014 (certificate on request)
• PRINCE2 Practitioner - passed in August 2014 (certificate on request)
Prince2, Training, Microsoft Project
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