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salesforce admin
javeed dudekula
,
Erdington, United Kingdom
Experience
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I'm offering
Hi, My name is Javeed Dudekula With a bachelor’s degree in computer science, and more than four years of experience with Sales and Service Cloud applications, I am confident that I would make a beneficial addition to the team.
Over the course of my career, I have managed complex Salesforce enterprise editions, supporting over 220 users at a time. I managed clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my four years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge.
The following are some highlights of my qualifications and experience:
Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects
Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating application with Salesforce accounts, such as Outlook
Conducted user and administration training sessions to help clients utilize Salesforce and respective programs
Developed reports, dashboards, and processes to continuously monitor data quality and integrity
Managed the database for the team’s regions and performed basic administration, de-duping, and clean-up procedures
Managed ongoing support requests and the administrative needs of users
Monitored teams ‘adoption rates and responded as needed, providing them with training sessions, communication, and documentation
Earned a bachelor’s degree in computer science from JNTU India.
I appreciate the opportunity to bring my passion and problem-solving abilities to Charter Sales, as well as the chance to make a difference in how you do business.
Thank you for your time and consideration, and I look forward to discussing this position with you further.
Warm regards,
Javeed Dudekula
Over the course of my career, I have managed complex Salesforce enterprise editions, supporting over 220 users at a time. I managed clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my four years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge.
The following are some highlights of my qualifications and experience:
Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects
Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating application with Salesforce accounts, such as Outlook
Conducted user and administration training sessions to help clients utilize Salesforce and respective programs
Developed reports, dashboards, and processes to continuously monitor data quality and integrity
Managed the database for the team’s regions and performed basic administration, de-duping, and clean-up procedures
Managed ongoing support requests and the administrative needs of users
Monitored teams ‘adoption rates and responded as needed, providing them with training sessions, communication, and documentation
Earned a bachelor’s degree in computer science from JNTU India.
I appreciate the opportunity to bring my passion and problem-solving abilities to Charter Sales, as well as the chance to make a difference in how you do business.
Thank you for your time and consideration, and I look forward to discussing this position with you further.
Warm regards,
Javeed Dudekula
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
freelance
CRM Assistant
sommet education.
Working on data cleanup and process updates and migration project.
CRM, Community cloud, Salesforce, Data Analysis, DATA ANALYSIS AND VISUALIZATION, Excel, Tableau
2020 - 2021
job
OPERATION SUPERVISOR
PMP RECRUITMENT.
• Handlining 40000 packages daily by assigning the work to associates according to their capabilities and preparing the devices for the shift.
• Preparing the Rota for Induct and Staging process for 120 people.
• Verifying associates daily and also maintain the 2 meters distance.
• Daily preparing performance reports and providing support to the low-performance associates and submitting in chime.
• Clearing the dwelling parcels for every 40 min and clearing the missing parcels.
• Uploading the FCLM data into the amazon database.
• Proving support to associates in the INDUCT & CLUSTERS.
• Handling the Staging process, make sure to complete it in 2 hours so that the drivers can deliver to customers on time.
• I have helped the other associates and newcomers overcome the difficulties they faced to operate the device, explained the staging process, and solved other problems they faced.
• I also worked for the Flex process dealing with drivers according to their allocated routes and arranging the cages according to the flex wave plan and the timings.
• Provided support while bagging and scanning.
• Sorted the packages as per the aisle.
• Preparing the Rota for Induct and Staging process for 120 people.
• Verifying associates daily and also maintain the 2 meters distance.
• Daily preparing performance reports and providing support to the low-performance associates and submitting in chime.
• Clearing the dwelling parcels for every 40 min and clearing the missing parcels.
• Uploading the FCLM data into the amazon database.
• Proving support to associates in the INDUCT & CLUSTERS.
• Handling the Staging process, make sure to complete it in 2 hours so that the drivers can deliver to customers on time.
• I have helped the other associates and newcomers overcome the difficulties they faced to operate the device, explained the staging process, and solved other problems they faced.
• I also worked for the Flex process dealing with drivers according to their allocated routes and arranging the cages according to the flex wave plan and the timings.
• Provided support while bagging and scanning.
• Sorted the packages as per the aisle.
Database, It, Amazon, Support
2018 - 2019
job
SENIOR PROCESS EXECUTIVE
Cognizant Solution Pvt.Ltd.
• Worked on various standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards, and Reports.
• Customization of objects, fields, record types, page layouts and validation rules.
• Created Profiles & Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Used the Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Ensure the database is well maintained so users can make the best use out of its functionality.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization's need.
• Testing the new changes and creating the test class.
• Raising a bug on JIRA with Expected Behaviour and Present Behaviour.
• Customization of objects, fields, record types, page layouts and validation rules.
• Created Profiles & Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Used the Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Ensure the database is well maintained so users can make the best use out of its functionality.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization's need.
• Testing the new changes and creating the test class.
• Raising a bug on JIRA with Expected Behaviour and Present Behaviour.
Jira, Database, Salesforce, Security, Test, Testing
2016 - 2018
job
SALESFORCE ADMIN
Mogo Apparels.
• Assigning licenses and setting up access through profiles and permission sets.
• Resolving the cases on a priority basis.
• Working on FAQs, migrating data from salesforce classic to lighting.
• Converting personal email ids to a partner email id.
• Converting individual email ids to Portal and official email id's.
• Campaign management and adding contacts.
• Worked on Demand tools, Workbench and Data Loader.
• Resolving the cases on a priority basis.
• Working on FAQs, migrating data from salesforce classic to lighting.
• Converting personal email ids to a partner email id.
• Converting individual email ids to Portal and official email id's.
• Campaign management and adding contacts.
• Worked on Demand tools, Workbench and Data Loader.
Salesforce, Management, Campaign, Portal, UP
2012 - 2014
job
QA ANALYST
Global Logic Pvt. Ltd.
• Worked on RMI issues, integrated with "Google mail" and "Yesware tool" with a Salesforce account.
• Finding out the ratio of users stepping in from different countries with different categories.
• Resolving the cases before the SLA.
• Finding out the ratio of users stepping in from different countries with different categories.
• Resolving the cases before the SLA.
Salesforce, QA, Analyst, Google
My education
2007
-
2011
JNTU
Bachelors, Computer Science Engineering
Bachelors, Computer Science Engineering
2005
-
2007
Vignan Junior College
N/a, Intermediate
N/a, Intermediate
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