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Information designer specialising in customer communications
Iain Roe
,
London, United Kingdom
Experience
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I'm offering
My specialism is Information Design – making sure communications not only look great, but are clear and functionally effective. My main focus has been creating the bread-and-butter communications like forms, bills and statements that are so important in shaping good customer relationships. The aim is always to help clients see the wood for the trees in their communications, and give their customers the best information, tailored for their purposes, through the right channel at the right moments.
At the strategic level, I create programmes with companies to help them develop, implement, train, and quality control their internal and external communications.
I’m a founding partner at Doctrine, our London communications practice, where we specialise in Information Design, Language, and Brand Expression. I work with the other founding partners, Judy Delin and Andreas Ioannou, and our network of trusted associates. Our clients come from all over the world – including Europe, the Middle East, and South Africa.
As an agency, our work includes branding, strategy, and information design. We write and design all kinds of creative and informational brand communications
I’ve been on the receiving end of several design awards including the Grand Prix DBA Design Effectiveness Award.
I live on top of a hill in East Sussex, and my partner and I have a small sausage dog called Dora.
At the strategic level, I create programmes with companies to help them develop, implement, train, and quality control their internal and external communications.
I’m a founding partner at Doctrine, our London communications practice, where we specialise in Information Design, Language, and Brand Expression. I work with the other founding partners, Judy Delin and Andreas Ioannou, and our network of trusted associates. Our clients come from all over the world – including Europe, the Middle East, and South Africa.
As an agency, our work includes branding, strategy, and information design. We write and design all kinds of creative and informational brand communications
I’ve been on the receiving end of several design awards including the Grand Prix DBA Design Effectiveness Award.
I live on top of a hill in East Sussex, and my partner and I have a small sausage dog called Dora.
Markets
United Kingdom
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2009 - ?
job
Partner
Doctrine.
We undertake information design and language consultancy work for anyone who's interested in better customer information across a wide range of channels. Recent projects include the BT customer and business bills and Barclays customer and business statements.
Design, Customer
2002 - 2009
job
Creative Director
The Brand Union – formerly Enterprise IG.
Leading the Information Design team on a range of projects in customer communications - including major billing, statements, letters, forms, and online projects for blue-chip companies in insurance, financial services, and utilities.
Design, Insurance, Online, Utilities, Customer
1993 - 2002
job
Creative Director
Siegel + Gale.
My education
1987
-
2003
Reading University
BSC Hons, Typography and Graphic Communication
BSC Hons, Typography and Graphic Communication
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