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jobs
Padelis Papageorgiou
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Community Manager
Philip Morris International HQ.
Led social media engagement on Global and Greek accounts improving the response rate and positive
sentiment by 70%
•Appointed as the owner of the Global accounts, supervising everything operations and analytics related.
•Designed and led the automation of KPIs reporting for Social and Reviews channels, optimising delivery time
by 94%
•Appointed as the Technical Sprinklr lead, and successfully implemented platform enhancements and deployed
new features to optimize daily task completion (Smart responses, New Access Model, Sprinklr Presentations, AI tagging, fixed widgets and dashboards).
• Built training decks and led the training/onboarding of new markets and new hires on Sprinklr and Reporting.
• Created a social listening tool, benchmarking and reporting dashboards achieving and providing better insights
and recommendations to our stakeholders
•Deployed new reviews platforms Trustpilot and Amazon in the UK; which increased the overall store sentiment
from 2 stars to 4.3 in 2 months
• Led monthly presentation to all companies' affiliates on digital trends and best-case practices; increased
attendance by 30% and interactivity with the audience
• Participated on external projects with Sprinklr team to improve their platform interface and their training
sessions.
• Led content creation collaboration with the Global Communications team, boosting engagement rate
•Monitoring and analysing social media coverage to identify any negative publicity, and propose responses
•Awarded as Community Manager of the year for top performance and proactivity
sentiment by 70%
•Appointed as the owner of the Global accounts, supervising everything operations and analytics related.
•Designed and led the automation of KPIs reporting for Social and Reviews channels, optimising delivery time
by 94%
•Appointed as the Technical Sprinklr lead, and successfully implemented platform enhancements and deployed
new features to optimize daily task completion (Smart responses, New Access Model, Sprinklr Presentations, AI tagging, fixed widgets and dashboards).
• Built training decks and led the training/onboarding of new markets and new hires on Sprinklr and Reporting.
• Created a social listening tool, benchmarking and reporting dashboards achieving and providing better insights
and recommendations to our stakeholders
•Deployed new reviews platforms Trustpilot and Amazon in the UK; which increased the overall store sentiment
from 2 stars to 4.3 in 2 months
• Led monthly presentation to all companies' affiliates on digital trends and best-case practices; increased
attendance by 30% and interactivity with the audience
• Participated on external projects with Sprinklr team to improve their platform interface and their training
sessions.
• Led content creation collaboration with the Global Communications team, boosting engagement rate
•Monitoring and analysing social media coverage to identify any negative publicity, and propose responses
•Awarded as Community Manager of the year for top performance and proactivity
Social Media, Content creation, Operations, Training, Automation, Onboarding, Analytics, Content, Amazon, Monitoring, Community, Ai, Social, LED, Manager, Platform
2019 - 2019
freelance
Crisis Communication Consultant
Maritime Technical International, MTI Network.
•Monitoring and analysing media coverage to identify any negative publicity about our clients
•Writing and designing crisis responses, press releases and articles for various media forums
•Designing media training for senior management
• Improved stakeholder management by redefining their importance and their role
• Social Media auditing for our clients, suggested new tools, improving the speed and efficiency
•Writing and designing crisis responses, press releases and articles for various media forums
•Designing media training for senior management
• Improved stakeholder management by redefining their importance and their role
• Social Media auditing for our clients, suggested new tools, improving the speed and efficiency
Social Media, Writing, Training, Stakeholder Management, Management, Monitoring, Social
2016 - 2017
job
Press Office Assistant
Hellenic Army- Hellenic Military Academy.
• Monitored and analysed media coverage to identify the impact on the Army's public image.
• Wrote and designed press releases and articles for various media forums.
• Assisted in proactively pitching stories to media to generate targeted coverage.
• Led the creation of CSR initiatives to improve the image of the Army (Charity Marathon Run, Support the Fire Brigade during the fire season, etc.)
• Redesigned the website of the Military Hellenic Academy to improve the user experience and public appeal.
• Planned and implemented various events that were attended by members of the political and military
Leadership (Cadet's graduation ceremony, change of leadership ceremony, receiving award ceremony).
• Wrote and designed press releases and articles for various media forums.
• Assisted in proactively pitching stories to media to generate targeted coverage.
• Led the creation of CSR initiatives to improve the image of the Army (Charity Marathon Run, Support the Fire Brigade during the fire season, etc.)
• Redesigned the website of the Military Hellenic Academy to improve the user experience and public appeal.
• Planned and implemented various events that were attended by members of the political and military
Leadership (Cadet's graduation ceremony, change of leadership ceremony, receiving award ceremony).
User Experience, Leadership, CSR, Website, Pitching, Support, Office, LED, Marathon
2014 - 2015
internship
Press Officer Intern
Embassy of Greece.
• Created and launched the first Instagram account for a Greek Embassy in the world and formulated the marketing and communication strategy - adopted as best practice by Greek Embassies worldwide
• Achieved an increase in social media Engagement Rate by 25-35% on Twitter and Facebook platforms.
• Monitored and analysed media releases that could impact the image of Greece in the UK
• Managed relationships with British and Greek journalists to ensure efficient planning of press conferences
• Achieved an increase in social media Engagement Rate by 25-35% on Twitter and Facebook platforms.
• Monitored and analysed media releases that could impact the image of Greece in the UK
• Managed relationships with British and Greek journalists to ensure efficient planning of press conferences
Marketing, Social Media, Instagram, Facebook, Twitter, Social, Internal
My education
2017
-
2018
Alliance Manchester Business School The University of Manchester
MSc, Corporate Communications and Reputation Management
MSc, Corporate Communications and Reputation Management
2015
-
2016
University of Amsterdam
MSc, Communication
MSc, Communication
2011
-
2014
Oxford Brookes University
BSc, Publishing Media
BSc, Publishing Media
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