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Financial inclusion professional specialising in delivering money advice workshops, training, or one on one advice
Bernadette Nwosu
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am an analytical and details-oriented professional with over 12 years of experience advising on strategies to prevent crisis debt. I have worked extensively within an advisory role, managing multiple client caseloads, and have supported advice agencies to quality assure their work. I also have a background in policy work and communications on money management to a wide range of stakeholders including the general public and advice professionals.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
French
Good
Ready for
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
UNIVERSAL CREDIT EXECUTIVE OFFICER
DWP.
• Coach and support UC customers to secure work and enroll on necessary training
• Identify issues affecting employability and work with the claimant to remedy them
• Liaise with external stakeholders e.g. training providers to ensure programmes deliver exemplary service
• Refer customers with complex needs to appropriate services e.g. mental health services, homelessness units
• Administration of Universal credit awards, refer clients for work capability assessments
• Analyse and resolve benefit miscalculations
• Investigation of incidences of suspected fraud, identity theft and other suspicious activity to the relevant teams
• Identify issues affecting employability and work with the claimant to remedy them
• Liaise with external stakeholders e.g. training providers to ensure programmes deliver exemplary service
• Refer customers with complex needs to appropriate services e.g. mental health services, homelessness units
• Administration of Universal credit awards, refer clients for work capability assessments
• Analyse and resolve benefit miscalculations
• Investigation of incidences of suspected fraud, identity theft and other suspicious activity to the relevant teams
Administration, Training, Service, Remedy, Support, Health, Coach
2019 - 2020
job
TECHNICAL SUPERVISOR/DEBT ADVISER
Toynbee Hall.
• Coaching and training of advisers to enhance quality of advice and FCA/sector compliance
• Prompt file assessment and feedback - to senior management - over 100 assessments completed in three months
• Issued surveys and held feedback meetings with senior management to discuss any arising obstacles to compliance
• Design and implementation of money advice risk matrix to support quality control function
• Devised flowcharts and tools to support legal advisers
• Collaboration with senior management to develop policies to improve client experience and service
• Continual Professional Development guidance
• Service agreement management and compilation of monthly statistics to enhance managerial operations
• Produce articles for Debt Advice Peer Assessment (DAPA) Newsletter
• Prompt file assessment and feedback - to senior management - over 100 assessments completed in three months
• Issued surveys and held feedback meetings with senior management to discuss any arising obstacles to compliance
• Design and implementation of money advice risk matrix to support quality control function
• Devised flowcharts and tools to support legal advisers
• Collaboration with senior management to develop policies to improve client experience and service
• Continual Professional Development guidance
• Service agreement management and compilation of monthly statistics to enhance managerial operations
• Produce articles for Debt Advice Peer Assessment (DAPA) Newsletter
Design, Coaching, Operations, Training, Management, Service, Compliance, Statistics, Surveys, Implementation, Support, Assessment, Development
2017 - 2020
job
RESEARCH AND CAMPAIGNS TRUSTEE
Citizens Advice.
Formulated a successful Research and Campaigns plan for Citizens Advice Barnet which was implemented into policy by the CEO
Research, Ceo
2013 - 2015
job
SWITCHING PROJECT MANAGER/ENERGY ADVISER
FUEL.
Led council's energy switching service, devised business case outline, supervised project deliverables, stakeholder and risk analysis, project monetarisation and resident engagement.
• Maintained database and utilised data analysis and statistical reporting to design and enhance project outcomes
• Streamlined project operations and achieved referral increase of 45%.
• Assisted residents to change their tariff and access discounts and as a result secured £77K in savings.
• Implemented energy trust grants and wrote off approximately £10K worth of client debt.
• Maintained database and utilised data analysis and statistical reporting to design and enhance project outcomes
• Streamlined project operations and achieved referral increase of 45%.
• Assisted residents to change their tariff and access discounts and as a result secured £77K in savings.
• Implemented energy trust grants and wrote off approximately £10K worth of client debt.
Design, Data Analysis, Project Manager, Operations, Database, Service, Business Case, Risk analysis, Energy, Energy, LED, Manager
2011 - 2013
job
DEBT ADVISER
Nucleus Legal Advice Centre.
Provided expert-level debt advice and oversaw financial inclusion project administration including regulated and non-regulated debt options (CONC), bailiff advice, rent arrears, mortgage arrears (MCOB), evictions, PCNS
• For over 200 clients delivered debt advice, settled debt write offs, meditated with creditors to arrange reductions and repayment plans, avoiding eviction, imprisonment and loss of their possessions, completed N9, N244 and N245 court forms
• Supported clients by delivering legal advice and challenging s184 decisions, claims, calculations,
• Successfully cleared over £75K worth of clients' fuel debt.
• For over 200 clients delivered debt advice, settled debt write offs, meditated with creditors to arrange reductions and repayment plans, avoiding eviction, imprisonment and loss of their possessions, completed N9, N244 and N245 court forms
• Supported clients by delivering legal advice and challenging s184 decisions, claims, calculations,
• Successfully cleared over £75K worth of clients' fuel debt.
Administration, Calculations
My education
2017
Staffordshire University
Candidate, Certificate in Money Advice
Candidate, Certificate in Money Advice
2002
-
2005
BPP Law School
Graduate Diploma, Law
Graduate Diploma, Law
?
-
1996
Luton University
Bachelors, English Studies
Bachelors, English Studies
?
-
1992
SFX 6th Form college
Secondary, English, IT, Politics
Secondary, English, IT, Politics
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