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Retail Manager
Gurdev Singh
,
leeds, United Kingdom
Experience
Other titles
Skills
I'm offering
With an impressive more than 17 years track record of success providing swift resolution to customer service. Extensive experience of the multiple retail industry, problem solving and sales skills, generating trust and winning loyalty of customers. Demonstrate a sense of urgency in a busy retail store environment. Able to multitask, handle pressure, work as part of a team and most importantly inspire teams to always go for extra miles.Possess exceptional ability to build trustworthy relationships, resolve any complaints, and win customer loyalty.Demonstrate outstanding active listening skills and problem solving.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2020 - 2021
job
Retail Manager
7-Eleven.
KEY RESPONSIBILITIES
● Managing & monitoring the day-to-day operations of three stores also in-charge of ensuring
that store staffs are motivated, preparing reports and financial documents, looking for ways
of increasing profibility guaranteeing to reach customer's satisfaction.
● Lead and support the store sales & team members to ensure that they follow standardized
rules and procedure.
● Handle staff conflicts, complaints, and problems, Ensure compliance with various health and safety regulations.
● Ensuring high levels of customers satisfaction through excellent service
● Maintain outstanding store condition and visual merchandising standards.
● Preparing and controlling the store's budget aiming for minimum expenditure and efficiency.
● Analyze sales and revenue reports and make forecasts.
● Maintains the stability and reputation of the store by complying with legal requirements.
● Communicate effectively, Achieve needed results and a high level of sales performance
● Others Ad-hoc duties follow given by the Head Office.
● Managing & monitoring the day-to-day operations of three stores also in-charge of ensuring
that store staffs are motivated, preparing reports and financial documents, looking for ways
of increasing profibility guaranteeing to reach customer's satisfaction.
● Lead and support the store sales & team members to ensure that they follow standardized
rules and procedure.
● Handle staff conflicts, complaints, and problems, Ensure compliance with various health and safety regulations.
● Ensuring high levels of customers satisfaction through excellent service
● Maintain outstanding store condition and visual merchandising standards.
● Preparing and controlling the store's budget aiming for minimum expenditure and efficiency.
● Analyze sales and revenue reports and make forecasts.
● Maintains the stability and reputation of the store by complying with legal requirements.
● Communicate effectively, Achieve needed results and a high level of sales performance
● Others Ad-hoc duties follow given by the Head Office.
Operations, Retail, Budget, Visual Merchandising, Sales, Controlling, Service, Compliance, Safety, Support, Monitoring, Health, Office, Customer, Manager
2018 - 2020
job
Retail Supervisor
Lagardere Travel Retail Pte Ltd.
The main responsibilities is to ensure the effective performance of the stores through the management of the retail team and the implementation of company policies and procedures.
Lead by example and have a hands on approach to the business with high levels of attention to details to maximize sales and profitability.
Department: Confectionery (Chocolates) & Discover Singapore (Souvenirs)
KEY RESPONSIBILITIES
● Ensure exemplary customer service standards among the Retail team members according to the company standard.
● Handle customers queries in a professional manner according to the company policy.
● Offer exemplary product knowledge to assist customers with their buying decision.
● Contribute to the business strategy of development.
● Responsible for monitoring of KPIs such as sales, average purchase, productivity etc.
● Define sales policy like Products Offer/Price/Merchandising/Sales Event/Stock management
etc.
● Manage several points-of-sales, analyze the performance, propose and implement any
corrective actions required.
● Investigate and report all losses and prevent issues to management.
● Involve in the recruitment of the store team together with the HR department.
● Maintain employee turnover and absenteeism.
● Ensure all new team members are well trained and integrated into the new environment.
● Work with Store Manager / Operations Manager on identifying training needs of individual
employees.
● Plan and manage employees work schedules to ensure sufficient coverage at the shop floor.
● Conduct annual, half yearly and quarterly individual performance review with the store team.
● Develop, identify potential team members, and to propose promotion.
● Provide constructive feedback and constantly provide coaching to the team for improvement.
● Coordinate the back-office support and warehouse activities.
● Support any store initiatives. (Stock take, Store changes etc.)
● Any other ad hoc duties assigned.
Lead by example and have a hands on approach to the business with high levels of attention to details to maximize sales and profitability.
Department: Confectionery (Chocolates) & Discover Singapore (Souvenirs)
KEY RESPONSIBILITIES
● Ensure exemplary customer service standards among the Retail team members according to the company standard.
● Handle customers queries in a professional manner according to the company policy.
● Offer exemplary product knowledge to assist customers with their buying decision.
● Contribute to the business strategy of development.
● Responsible for monitoring of KPIs such as sales, average purchase, productivity etc.
● Define sales policy like Products Offer/Price/Merchandising/Sales Event/Stock management
etc.
● Manage several points-of-sales, analyze the performance, propose and implement any
corrective actions required.
● Investigate and report all losses and prevent issues to management.
● Involve in the recruitment of the store team together with the HR department.
● Maintain employee turnover and absenteeism.
● Ensure all new team members are well trained and integrated into the new environment.
● Work with Store Manager / Operations Manager on identifying training needs of individual
employees.
● Plan and manage employees work schedules to ensure sufficient coverage at the shop floor.
● Conduct annual, half yearly and quarterly individual performance review with the store team.
● Develop, identify potential team members, and to propose promotion.
● Provide constructive feedback and constantly provide coaching to the team for improvement.
● Coordinate the back-office support and warehouse activities.
● Support any store initiatives. (Stock take, Store changes etc.)
● Any other ad hoc duties assigned.
Recruitment, Manager, Customer, Development, Office, Monitoring, Support, Implementation, Attention to details, Service, Business strategy, Sales, Event, Customer service, Management, Operations manager, Training, Retail, Operations, Coaching
2007 - 2009
job
Store Supervisor
Spencer's Retail Ltd.
Punjab, India.
KEY RESPONSIBILITIES
● To maintain all records of sales and Customer Service.
● To coordinate with head office for Daily, Weekly or Monthly records of accounts, sales and profit made out of sales.
● Driving sales staff to feel enthusiastic, interested, and committed to their duties and motivating them to run great services of customer satisfaction.
● Keeping Track of competitor activity and Formulation & implementation of Scheme to increase the sales target.
● To launch and create awareness for new products and achieve the targeted volume in the given.
● Daily operations included cash deposits and inventory control.
● Preparation of annual budgets, quarterly goal statements and monthly sales objectives.
Required to summarize sales results
● Worked closely with senior management and sales teams to ensure store met regional and corporate financial goals
KEY RESPONSIBILITIES
● To maintain all records of sales and Customer Service.
● To coordinate with head office for Daily, Weekly or Monthly records of accounts, sales and profit made out of sales.
● Driving sales staff to feel enthusiastic, interested, and committed to their duties and motivating them to run great services of customer satisfaction.
● Keeping Track of competitor activity and Formulation & implementation of Scheme to increase the sales target.
● To launch and create awareness for new products and achieve the targeted volume in the given.
● Daily operations included cash deposits and inventory control.
● Preparation of annual budgets, quarterly goal statements and monthly sales objectives.
Required to summarize sales results
● Worked closely with senior management and sales teams to ensure store met regional and corporate financial goals
Operations, Management, Customer service, Sales, Service, Implementation, Office, Customer, Formulation
2004 - 2006
job
Area Sales Manager
Lotus Art Gallery.
India.
KEY RESPONSIBILITIES
● Maintaining and increasing sales of the company's products, reaching the targets.
● Establishing, maintaining and expanding the customer base, servicing the needs of existing
customers and increasing business opportunities through various routes to market.
● Setting sales targets for individual reps and team as a whole.
● Allocating areas to sales representatives, developing sales strategies and setting targets
● Monitoring the team's performance and motivating them to reach targets
● Compiling and analyzing sales figures.
● Possibly dealing with some major customer accounts, collecting customer feedback and market research and reporting to regional manager.
● To exchange information or the planning of joint efforts by staff, and responsible for
maintaining communication between staff.
● To cooperate with staff members to achieve a common goal on sales targets.
● To identify errors, plan and implement the same for the interest of the Sales target.
● Creating awareness among the staff of good quality service to customers and implementing
creative solutions for the same.
KEY RESPONSIBILITIES
● Maintaining and increasing sales of the company's products, reaching the targets.
● Establishing, maintaining and expanding the customer base, servicing the needs of existing
customers and increasing business opportunities through various routes to market.
● Setting sales targets for individual reps and team as a whole.
● Allocating areas to sales representatives, developing sales strategies and setting targets
● Monitoring the team's performance and motivating them to reach targets
● Compiling and analyzing sales figures.
● Possibly dealing with some major customer accounts, collecting customer feedback and market research and reporting to regional manager.
● To exchange information or the planning of joint efforts by staff, and responsible for
maintaining communication between staff.
● To cooperate with staff members to achieve a common goal on sales targets.
● To identify errors, plan and implement the same for the interest of the Sales target.
● Creating awareness among the staff of good quality service to customers and implementing
creative solutions for the same.
Market research, Research, Exchange, SoMe, Sales, Service, Monitoring, Customer, Manager
My education
2003
-
2006
Chaudhary Charan Singh University
Bachelors, Commerce
Bachelors, Commerce
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