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Experienced IT Systems and Network Administrator
Zein Ali
,
Aberdeen, United Kingdom
Experience
Other titles
Skills
I'm offering
An experienced field engineer with excellent knowledge of IT, cloud computing and networking gained through over 7 years of computer OS setup/administration and network installation/troubleshooting experience. Also experienced in streamlining the building and deployment of computer systems using PowerShell scripting in an enterprise environment, as well as setting up wired and wireless networks with Cisco equipment.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
freelance
IT Support Engineer (Contractor)
Baker Hughes (via Computacenter).
• Provided 2nd/3rd line support to users with varying technical abilities at 4 different sites around Aberdeenshire.
Typical issues range from software/OS errors to network failures, as well as supporting domain infrastructure
including Deployment Servers, Office 365, Active Directory, DNS, Firewall etc.
• Created PowerShell scripts to automate tasks such as installing common software and configuring network
profiles for users, saving valuable time and maximising efficiency.
• Oversaw and took charge of new hardware and software rollout across Aberdeenshire, which was a part of a
global project to migrate and upgrade users to newer computers. Created PowerShell scripts to automate the process and maximise efficiency, saving approximately £2,500 per day on average across the UK.
• One of the top 5 best performing IT Support engineers at Baker Hughes in the UK in terms of Service Level
Agreement (SLA) performance and achieving Key Performance Indicators (KPIs).
Typical issues range from software/OS errors to network failures, as well as supporting domain infrastructure
including Deployment Servers, Office 365, Active Directory, DNS, Firewall etc.
• Created PowerShell scripts to automate tasks such as installing common software and configuring network
profiles for users, saving valuable time and maximising efficiency.
• Oversaw and took charge of new hardware and software rollout across Aberdeenshire, which was a part of a
global project to migrate and upgrade users to newer computers. Created PowerShell scripts to automate the process and maximise efficiency, saving approximately £2,500 per day on average across the UK.
• One of the top 5 best performing IT Support engineers at Baker Hughes in the UK in terms of Service Level
Agreement (SLA) performance and achieving Key Performance Indicators (KPIs).
It support, Office 365, Active Directory, Deployment, DNS, PowerShell, Firewall, Service, Network, It, Support, Hardware, Infrastructure, Office, Software, Performing
2019 - 2020
job
Field Engineer
Baker Hughes.
• Deployed, maintained and operated computer and networking equipment at offshore and onshore sites in the UK and Norway, generating over £2.5 million in 2020. The deployment included hardware, software and network installation and troubleshooting.
• Completed intensive technical training courses, including networking, hardware and software programming, and electrical systems commissioning/decommissioning and troubleshooting.
• Acquired valuable transferable experience and skills in the field, including leadership and team management skills, through supervising crews and working with 3rd parties and clients during offshore operations.
• Completed intensive technical training courses, including networking, hardware and software programming, and electrical systems commissioning/decommissioning and troubleshooting.
• Acquired valuable transferable experience and skills in the field, including leadership and team management skills, through supervising crews and working with 3rd parties and clients during offshore operations.
Networking, Network and system administrator, Network administration, IT technical project management, Hardware installation, Hardware, Deployment, Electrical engineering, Wireless network
2014 - 2019
job
Customer Advisor
EE Limited.
• Building rapport, identifying needs and providing excellent solutions to the digital lives of every customer.
• Setting up mobiles and tablets for customers as well as troubleshooting any issues they may encounter.
• The recognised foremost expert in all technical systems in the East Scotland region.
• Setting up mobiles and tablets for customers as well as troubleshooting any issues they may encounter.
• The recognised foremost expert in all technical systems in the East Scotland region.
Network, Customer, Administration, Communication, Sales Assistant, Sales, Mobile technology, IT consultant, Setup, Deployment
2016 - 2017
job
Director / IT Technician
GFX Computers.
• Set up Microsoft domain infrastructure, including Group Policy, DNS, DHCP, WDS and Active Directory for clients using Microsoft Server operating systems, followed by providing training to staff allowing them to make changes when required.
• Provided Microsoft Windows 7 and Windows 10 support to clients via Team Viewer, helping with software package setup and troubleshooting.
• Completed home calls for customers where a range of services were carried out, including computer/laptop setups and repairs, and network troubleshooting and setups.
• Deployed Windows Deployment Servers for clients to allow for network installation of Windows 7 and Windows 10 images.
• Provided Microsoft Windows 7 and Windows 10 support to clients via Team Viewer, helping with software package setup and troubleshooting.
• Completed home calls for customers where a range of services were carried out, including computer/laptop setups and repairs, and network troubleshooting and setups.
• Deployed Windows Deployment Servers for clients to allow for network installation of Windows 7 and Windows 10 images.
IT Consultant, Networking, Network administration, Remote Desktop, Installation of it systems, It operation and user support, Active Directory, Windows Server and Clients, It support, Deployment, It administrator, Network and system administrator, Microsoft GPO, DNS, Microsoft azure, Office 365, Windows server, Windows
2013 - 2014
job
Electronics Technician
unknown.
Tasks/Achievements
• Technical expert of computers and laptops, with over 100 successful repairs.
• Responsible for all computer and laptop repairs/services for account customers.
• Carried out home calls for customers for faulty equipment diagnosis and repair, as well as network
setups/troubleshooting on site.
• Completed numerous in-house technical training courses to increase my technical knowledge and ability to successfully and efficiently carry out complex repairs on a variety of computer systems.
• Technical expert of computers and laptops, with over 100 successful repairs.
• Responsible for all computer and laptop repairs/services for account customers.
• Carried out home calls for customers for faulty equipment diagnosis and repair, as well as network
setups/troubleshooting on site.
• Completed numerous in-house technical training courses to increase my technical knowledge and ability to successfully and efficiently carry out complex repairs on a variety of computer systems.
Training, Network, Electronics
My education
University of Aberdeen
Masters, Petroleum Engineering
Masters, Petroleum Engineering
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