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Great wordsmith
Ewan Derek Stewart
,
Wolverhampton, United Kingdom
Experience
Other titles
Skills
I'm offering
Writing has been a key element in every role I have had as a housing professional. Whether it's policies, strategies diplomatically worded correspondence to customers or colleagues, I have always been complimented on the quality of my work. I also enjoy writing for pleasure, such as plays or short stories or writing about my interests such as spirituality and personal development.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2021 - ?
temp
ASB Officer
Gloucester City Homes.
Managing a caseload of ASB cases including:
• Contacting customers who had complained or were victims of ASB or crime, listening to them and agreeing a course of action
• Gathering evidence of ASB from the customer, Police or witnesses
• Contacting perpetrators, using a variety of interventions to address the ASB based on evidence gathered
• Ensuring that all actions were carried out within timescales to meet performance targets and deadlines
• Contacting customers who had complained or were victims of ASB or crime, listening to them and agreeing a course of action
• Gathering evidence of ASB from the customer, Police or witnesses
• Contacting perpetrators, using a variety of interventions to address the ASB based on evidence gathered
• Ensuring that all actions were carried out within timescales to meet performance targets and deadlines
Customer
2020 - 2021
temp
Neighbourhood Officer ASB
Solihull Community Housing, Solihull.
Managing a caseload of ASB cases including:
• Contacting customers who had complained or were victims of ASB or crime, listening to them and agreeing a course of action
• Gathering evidence of ASB from the customer, Police or witnesses
• Contacting perpetrators, using a variety of interventions to address the ASB based on evidence gathered
• Ensuring that all actions were carried out within timescales to meet performance targets and deadlines
• Contacting customers who had complained or were victims of ASB or crime, listening to them and agreeing a course of action
• Gathering evidence of ASB from the customer, Police or witnesses
• Contacting perpetrators, using a variety of interventions to address the ASB based on evidence gathered
• Ensuring that all actions were carried out within timescales to meet performance targets and deadlines
Customer
2019 - 2020
temp
Tenancy Officer
Wolverhampton Homes.
Managing all aspects of tenancies including:
* Signing up tenants, tenancy audits, completing tenant action plans, processing successions and assignments
* Conflict resolution/Anti-Social Behaviour e.g. handling complaints/neighbour disputes, tenancy breaches
* Estate Inspections & recording of issues e.g. fly tipping, abandoned properties and proposing actions to address these
* Collaborative working with internal and external teams in relation to safeguarding, care and support needs, financial support, aids and adaptations, repairs & enabling transfers to more appropriate properties
* Using digital performance systems to generate and complete tasks within agreed timescales to meet targets
* Signing up tenants, tenancy audits, completing tenant action plans, processing successions and assignments
* Conflict resolution/Anti-Social Behaviour e.g. handling complaints/neighbour disputes, tenancy breaches
* Estate Inspections & recording of issues e.g. fly tipping, abandoned properties and proposing actions to address these
* Collaborative working with internal and external teams in relation to safeguarding, care and support needs, financial support, aids and adaptations, repairs & enabling transfers to more appropriate properties
* Using digital performance systems to generate and complete tasks within agreed timescales to meet targets
Support, Social, Processing, UP
2019 - 2019
job
Customer Service Advisor
Lloyds Banking Group.
Answering calls and resolving 90% of issues at first point of contact - calls ranged from banking transactions to more complex matters which required signposting to other teams such as the fraud team or complaints team in cases of escalated complaint.
Customer service, Service, Banking, Customer, Transactions
2013 - 2019
job
Bid Writer and Policy Support
Self Employed.
Main Focus - Bid writing and policy work in mental health and community services including:
* Assisting with funding bids by strengthening the evidence base, showing the need for service provision and the organisation's ability to deliver - Achieved by analysing primary and secondary data to show trends in customers' use of services, gaps in current provision and the need for services to continue or expand e.g. waiting lists
* Assisting with policy reviews, e.g. safeguarding policies, amendment suggestions
* Reviewing existing Impact Assessment documents and action plans
* Seeking additional funding sources
* Assisting with funding bids by strengthening the evidence base, showing the need for service provision and the organisation's ability to deliver - Achieved by analysing primary and secondary data to show trends in customers' use of services, gaps in current provision and the need for services to continue or expand e.g. waiting lists
* Assisting with policy reviews, e.g. safeguarding policies, amendment suggestions
* Reviewing existing Impact Assessment documents and action plans
* Seeking additional funding sources
Writing, Service, Support, Assessment, Community, Health, Organization
2009 - 2013
job
Housing Policy and Enabling Officer
Telford and Wrekin Council.
* Implementing the Council's Affordable Housing policies by negotiating with housing providers to achieve an appropriate percentage and mix of affordable housing. Negotiations would be around the number, type, size and tenure required in a development to best meet identified housing need, whilst also considering the economic viability for the provider
* Commenting on planning applications, advising planning officers of the above requirements along with evidence from the Strategic Housing Market Assessment, recent local surveys and housing market analysis/average income data
* Carrying out parish housing need surveys, analysing the results, circulating results to elected members, colleagues, Parish Councils etc and using the results as above
* Lead on consultation/partnership events, ensuring excellent communication with partners and stakeholders
* Commenting on planning applications, advising planning officers of the above requirements along with evidence from the Strategic Housing Market Assessment, recent local surveys and housing market analysis/average income data
* Carrying out parish housing need surveys, analysing the results, circulating results to elected members, colleagues, Parish Councils etc and using the results as above
* Lead on consultation/partnership events, ensuring excellent communication with partners and stakeholders
Surveys, Assessment, Development
2006 - 2009
job
Housing Strategy and Enabling Officer
Bridgnorth District Council.
Leading on the preparation of a fit-for-purpose Housing Strategy including:
* Leading consultation events with partners, stakeholders and the public
* Producing SMART action plans and following completion/publication of strategy
* Leading the review of implementation and preparing progress reports
* Commenting on planning applications, advising Planning Officers of the required affordable housing mix to meet identified need
* Leading a quarterly RP liaison group to maintain a positive relationship between the Council and its partners
Further employment history available upon request.
* Leading consultation events with partners, stakeholders and the public
* Producing SMART action plans and following completion/publication of strategy
* Leading the review of implementation and preparing progress reports
* Commenting on planning applications, advising Planning Officers of the required affordable housing mix to meet identified need
* Leading a quarterly RP liaison group to maintain a positive relationship between the Council and its partners
Further employment history available upon request.
Implementation
My education
Birmingham City University
Somepostgraduate, Housing
Somepostgraduate, Housing
Glasgow University
Masters, Philosophy
Masters, Philosophy
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