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Digital Transformation lead with Portfolio, Change Management, and Agile expertise
Pete Wallace
,
Bristol, United Kingdom
Experience
Other titles
Skills
I'm offering
A highly accomplished, versatile and delivery focused Digital Transformation Programme Manager with over 21 years experience specialising in managing complex programs & digital transformation, business change, and learning and development programmes for global telecommunications organisations.
• Possesses expertise in helping companies manage the 'people' side of digital projects, enabling them to achieve high speed of adoption, ultimate utilisation and proficiency ensuring benefit realisation and delivery of organisational outcomes
• Accustomed to dealing with global organisations, virtual teams and cultural differences.
• Possesses expertise in helping companies manage the 'people' side of digital projects, enabling them to achieve high speed of adoption, ultimate utilisation and proficiency ensuring benefit realisation and delivery of organisational outcomes
• Accustomed to dealing with global organisations, virtual teams and cultural differences.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2018 - 2021
job
Head of Customer Training Services (Global)
Nokia.
UK
• Achieved sales growth of ~22% 2 years running in declining market with reduced product portfolio by addressing value proposition, structural process issues and value leakage.
• Sold and delivered technical training for business customers in use of Nokia radio products delivering 1000+ courses annually across a portfolio of 250 customers exceeding business targets.
• Defined and implemented customer training strategy to support objectives of doubling business revenues within 3 years by leveraging digital technologies to simplify, automate and introduce analytics into the service.
• Drive portfolio development into new areas to increase significantly revenue growth, and re-package to reduce value leakage. 5 major portfolio programs targetted to increase revenue by €15m over 2 years.
• Line manage a small team of 3 direct and 10 indirect reports with indirect / matrix management of a wider team of 300+ staff globally.
• Other key functions include scouting for alternative technology solutions to meet strategy needs, including requirements capture, solution architecture and capabilities.
• Achieved sales growth of ~22% 2 years running in declining market with reduced product portfolio by addressing value proposition, structural process issues and value leakage.
• Sold and delivered technical training for business customers in use of Nokia radio products delivering 1000+ courses annually across a portfolio of 250 customers exceeding business targets.
• Defined and implemented customer training strategy to support objectives of doubling business revenues within 3 years by leveraging digital technologies to simplify, automate and introduce analytics into the service.
• Drive portfolio development into new areas to increase significantly revenue growth, and re-package to reduce value leakage. 5 major portfolio programs targetted to increase revenue by €15m over 2 years.
• Line manage a small team of 3 direct and 10 indirect reports with indirect / matrix management of a wider team of 300+ staff globally.
• Other key functions include scouting for alternative technology solutions to meet strategy needs, including requirements capture, solution architecture and capabilities.
Training, Solution architecture, Management, Sales, Radio, Architecture, Analytics, Service, Technology, Growth, Support, Development, Customer
2016 - 2018
job
Digital Portfolio Owner
Nokia Oy.
Conducted a full review of 3 Professional Services business lines within the global Nokia business, and developed a transformation strategy including expected revenue impacts on business.
•Secured approval and funding (€1m) from senior leaders for development activities to support strategy, allowing delivery of 3 Proof of Concepts and 2 Minimum Viable Products using Agile Scrum approach.
•Developed, delivered & introduced 3 new roles to the organisation (Product Owner, Scrum Master and Solution Architect), coaching & onboarding roles within multiple organisations.
•Successful Change Agent and Sponsor for the practical & effective introduction of Agile Scrum working practices into 4 key development teams in Professional Services & I.T.
•Secured approval and funding (€1m) from senior leaders for development activities to support strategy, allowing delivery of 3 Proof of Concepts and 2 Minimum Viable Products using Agile Scrum approach.
•Developed, delivered & introduced 3 new roles to the organisation (Product Owner, Scrum Master and Solution Architect), coaching & onboarding roles within multiple organisations.
•Successful Change Agent and Sponsor for the practical & effective introduction of Agile Scrum working practices into 4 key development teams in Professional Services & I.T.
Digital transformation, Digital project management, Digital innovation, Agile methodologies, Agile coach, Scrum master, Portfolio management, Change management, Innovation processes
2013 - 2016
job
Global Service Product Manager
Nokia Oy.
• The 1st Service Product Manager to launch support services for cloud environments including Software Release Management, Prime Support Partner and Total Cloud Support.
• Delivered multiple releases for upgrade services portfolio including project management, software testing, software piloting, training, and software deployment ensuring revenue growth (+5% per annum), and increasing customer satisfaction (+0.5 points on Net Promoter Score).
• Delivered multi organisation Telco Cloud Service Development Program covering 8 work streams on time, & on budget resulting in the successful Launch of multiple new services resulting in ~€1.4m in new order intake in 2016.
• Identified need for ‘Service Innovation Centre’, developed concept to drive co-development with customers and launch service products in 3 global locations USA, China and EU.
• Reduced price erosion across the service portfolio from 8% to near 0% through successful implementation of value-based pricing models.
• Delivered multiple releases for upgrade services portfolio including project management, software testing, software piloting, training, and software deployment ensuring revenue growth (+5% per annum), and increasing customer satisfaction (+0.5 points on Net Promoter Score).
• Delivered multi organisation Telco Cloud Service Development Program covering 8 work streams on time, & on budget resulting in the successful Launch of multiple new services resulting in ~€1.4m in new order intake in 2016.
• Identified need for ‘Service Innovation Centre’, developed concept to drive co-development with customers and launch service products in 3 global locations USA, China and EU.
• Reduced price erosion across the service portfolio from 8% to near 0% through successful implementation of value-based pricing models.
Product Management, Innovation Management, Professional services, Change management, Business development, Business strategy, Project Management, Communication, Commercial Due diligence
2011 - 2013
job
Senior Service Operations Manager
Nokia Siemens Networks.
• Ensured successful service delivery to 2 key mobile accounts encompassing Project Management, Network Deployment and Integration, Network Optimisation and Network Support Services.
• Execution of major network refresh programme to enhance network capacity (12 Gbps to 24 Gbps) and deliver significant improvements in operational performance; delivered with minimal delays in line with all KPIs.
• Managed 2 major accounts worth £5m annually each, ensuring delivery in line with agreed SLAs, and ensuring contracts successfully renewed with scaling revenues with inline with planned network activities.
• Managed multiple (~5) partner / vendor contracts in liaison with commercial teams to identify and resolve delivery/commercial concerns, and aligning annual contract renewals requirements with new service tenders.
• Execution of major network refresh programme to enhance network capacity (12 Gbps to 24 Gbps) and deliver significant improvements in operational performance; delivered with minimal delays in line with all KPIs.
• Managed 2 major accounts worth £5m annually each, ensuring delivery in line with agreed SLAs, and ensuring contracts successfully renewed with scaling revenues with inline with planned network activities.
• Managed multiple (~5) partner / vendor contracts in liaison with commercial teams to identify and resolve delivery/commercial concerns, and aligning annual contract renewals requirements with new service tenders.
Service Delivery Management, Contract management, Risk Management, Claims management, Program and project management, Training program, Account management, Business development, Partner Management
My education
2013
British Computer Society
ITIL v3, ITIL Foundation
ITIL v3, ITIL Foundation
1992
-
1998
Nottingham Trent University
BSc, Industrial Management
BSc, Industrial Management
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