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jobs
Talented engaging trainer
Natasha Harris
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a leader in the field. I ensure delegates are engaging and enjoying their training sessions. I design bespoke training for organisations and ensure courses are tailored to needs.
I deliver a wide range of training to suit and also have e-learning options to suit all budgets.
If you want engaging training which is memorable and purposeful - try me once and you will not be disappointed.
I deliver a wide range of training to suit and also have e-learning options to suit all budgets.
If you want engaging training which is memorable and purposeful - try me once and you will not be disappointed.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Trainer
Global Solutions Services.
(freelance)
➢ Delivering employability training, Diversity training, IT training, Retail training
➢ Ensuring paperwork for accreditation is completed in accurate and timely manner
➢ Looking for opportunities to grow the business
➢ Ensuring a fun and engaging course
➢ Ensuring CPD is up to date
➢ Delivering employability training, Diversity training, IT training, Retail training
➢ Ensuring paperwork for accreditation is completed in accurate and timely manner
➢ Looking for opportunities to grow the business
➢ Ensuring a fun and engaging course
➢ Ensuring CPD is up to date
Retail, Training, It, UP
2018 - ?
freelance
Housing Consultant and Trainer
Wenlock Barnes TMO.
(Freelance)
➢ Delivering adhoc housing project work for a forward thinking TMO in the heart of London.
➢ Resident consultation projects
➢ Accredited training courses
➢ Awareness training and support
➢ Corporate soft skills training
➢ Employability training
➢ Mental Health training
➢ Little first aiders
➢ Delivering adhoc housing project work for a forward thinking TMO in the heart of London.
➢ Resident consultation projects
➢ Accredited training courses
➢ Awareness training and support
➢ Corporate soft skills training
➢ Employability training
➢ Mental Health training
➢ Little first aiders
Training, Support, Health
2017 - ?
job
Accredited First Aid and Safeguarding Trainer/Assessor
Impact Success LTD.
(Freelance)
➢ Delivering Accredited Paediatric First Aid/First aid at work Training and Safeguard training, Emergency First Aid, Paediatric first aid, Activity First aid, Firs Safety, Mental Healtrh First Aid and more.
➢ Designing and delivering the LITTLE FIRST AIDERS COURSE to children aged 4 - 12
➢ Designing and delivering young person first aid training course
➢ Delivering Mental Health First Aid training, Designing and delivering parents first aid training courses
➢ Delivering a suite of health and safety training via several mediums.
➢ Delivering Accredited Paediatric First Aid/First aid at work Training and Safeguard training, Emergency First Aid, Paediatric first aid, Activity First aid, Firs Safety, Mental Healtrh First Aid and more.
➢ Designing and delivering the LITTLE FIRST AIDERS COURSE to children aged 4 - 12
➢ Designing and delivering young person first aid training course
➢ Delivering Mental Health First Aid training, Designing and delivering parents first aid training courses
➢ Delivering a suite of health and safety training via several mediums.
Training, Safety, Health
2017 - 2019
job
Lead Trainer & Project Manager- Governance Resolutions
unknown.
(Freelance)
➢ Delivering accredited training courses to Teachers Housing Professionals and Public Sector organisations.
➢ Paediatric first aid and first aid at work. Diversity, Employability & Equality Training
➢ Designing non - accredited introductory courses for ASB and housing Management.
➢ Project Managing new build move in programmes
➢ Delivering accredited training courses to Teachers Housing Professionals and Public Sector organisations.
➢ Paediatric first aid and first aid at work. Diversity, Employability & Equality Training
➢ Designing non - accredited introductory courses for ASB and housing Management.
➢ Project Managing new build move in programmes
Project Manager, Training, Management, Public sector, Manager
2016 - 2017
job
Neighbourhood Team Leader
Tower Hamlet Homes.
➢ Managing a team of 7 Housing Management staff
➢ Improved KPIS in all areas, VOIDS, 5%, Complaints on time 25% increase. Recovered properties from 1 per month to 4 per month
➢ Leading on day to day Housing Management issues
➢ Employability Trainer for Entrenched Worklessness residents enrolled on the employability programme. Targets 25 residents into work Actual 29 residents into work.
➢ Mental Health Trainer for staff.
➢ Initiating and leading on team meetings, briefings and performance monitoring.
➢ Leading on improvement project for new build developments and the viewing process
➢ Raising staff morale and designing and delivering required training courses
➢ Dealing with Complaints and Members Enquiries
➢ Leading on delivering presentations and briefings to senior management meetings
➢ Improving customer service delivery in line with the MARY GOBER method
➢ Improved KPIS in all areas, VOIDS, 5%, Complaints on time 25% increase. Recovered properties from 1 per month to 4 per month
➢ Leading on day to day Housing Management issues
➢ Employability Trainer for Entrenched Worklessness residents enrolled on the employability programme. Targets 25 residents into work Actual 29 residents into work.
➢ Mental Health Trainer for staff.
➢ Initiating and leading on team meetings, briefings and performance monitoring.
➢ Leading on improvement project for new build developments and the viewing process
➢ Raising staff morale and designing and delivering required training courses
➢ Dealing with Complaints and Members Enquiries
➢ Leading on delivering presentations and briefings to senior management meetings
➢ Improving customer service delivery in line with the MARY GOBER method
Training, Management, Customer service, Service, Monitoring, Health, Customer, Service Delivery
2015 - 2016
job
Area Property and Block Management Manager - In House Property CPD Trainer
Right Estate Agents Brixton.
➢ Managed improvement projects to increase profit within the organisation. Achieved an increase in profits of 8%
➢ Managed a team of 10 Property Managers who manage, Leasehold blocks as well as private dwellings
➢ Improved service charge collection by 4% overall. Increased stock numbers by 20% in 6 months
➢ Managing new build projects within the London area. Managed a budget of 150,000
➢ Providing training on process and legislation - I trained 98 Staff during my time at this organisation.
➢ Creating service charge breakdowns Issuing and managing section 20 notices
➢ Managing Rent arrears process and Tenancy management procedures
➢ Work on new development projects in line with GLA funding and guidelines
➢ Managed a team of 10 Property Managers who manage, Leasehold blocks as well as private dwellings
➢ Improved service charge collection by 4% overall. Increased stock numbers by 20% in 6 months
➢ Managing new build projects within the London area. Managed a budget of 150,000
➢ Providing training on process and legislation - I trained 98 Staff during my time at this organisation.
➢ Creating service charge breakdowns Issuing and managing section 20 notices
➢ Managing Rent arrears process and Tenancy management procedures
➢ Work on new development projects in line with GLA funding and guidelines
Budget, Training, Management, Service, Development, Organization, Manager
2015 - 2015
job
Senior Housing Officer
One Housing Group.
➢ Troubleshooting a busy patch to deal with historic ASB and tenancy issues
➢ Worked with Housing Officers to provide advice on complicated cases
➢ Managed day to day Tenancy Management Issues
➢ Supporting residents with Mental Health
➢ Training lead for Mental health for staff and resident awareness
➢ Worked with Housing Officers to provide advice on complicated cases
➢ Managed day to day Tenancy Management Issues
➢ Supporting residents with Mental Health
➢ Training lead for Mental health for staff and resident awareness
Training, Management, Health
2013 - 2015
job
Operations Director - Business improvement and Corporate Trainer
Jordan Chase Estates.
➢ Managing a team of 5 staff
➢ lead for improvement projects within the organisation, implemented policies and procedures.
➢ Managed a budget of £190,000 & Dealing with sales and lettings of private sector properties
➢ Working with social organisation to provide initiatives to combat Temporary housing issues and Caretaking of properties
➢ lead for improvement projects within the organisation, implemented policies and procedures.
➢ Managed a budget of £190,000 & Dealing with sales and lettings of private sector properties
➢ Working with social organisation to provide initiatives to combat Temporary housing issues and Caretaking of properties
Operations, Budget, Sales, Organization, Social
2013 - 2013
job
Operations Manager
Inquilab Housing Association.
- Interim Role
➢ Managing a team of 8 staff Housing Team leader, Income Team Leader, Housing Officers Income Officers and Administrator.
➢ Providing a strategic and operational lead to the staff and management team
➢ Managing a team of 8 staff Housing Team leader, Income Team Leader, Housing Officers Income Officers and Administrator.
➢ Providing a strategic and operational lead to the staff and management team
Operations, Operations manager, Management, Administrator, Interim, Manager
2011 - 2013
job
Project Housing Manager
Battersea Fields Residents Organisation Limited.
➢ Managed a team of 13 staff & Delivered the TMO Improvement project to ensure that several areas of the business improved. Rents, Communications, Void turnaround and resident satisfaction
➢ Delivered team meetings and strategic away days
➢ Managed a budget of £1.2 million & Reduced income recovery by 5% in 18 months
➢ Improved void turnaround by 14 days in 18 months
➢ Turned the organisation around from failing the audit with no assurance to passing the next audit with full assurance in 18 months
➢ Consulted, designed and launched corporate website with new logo Secured the TMO 93% vote from resident to remain as a TMO
➢ Delivered, Diversity, Mental Health, First Aid, employability and soft skill training to staff and board members.
➢ Secured lottery funding of £10,000 to celebrate the Queens jubilee & Secured £5000 to celebrate 10 years of TMO
➢ Delivered team meetings and strategic away days
➢ Managed a budget of £1.2 million & Reduced income recovery by 5% in 18 months
➢ Improved void turnaround by 14 days in 18 months
➢ Turned the organisation around from failing the audit with no assurance to passing the next audit with full assurance in 18 months
➢ Consulted, designed and launched corporate website with new logo Secured the TMO 93% vote from resident to remain as a TMO
➢ Delivered, Diversity, Mental Health, First Aid, employability and soft skill training to staff and board members.
➢ Secured lottery funding of £10,000 to celebrate the Queens jubilee & Secured £5000 to celebrate 10 years of TMO
Budget, Audit, Training, Logo, Website, Turnaround, Health, Organization, Audit, Manager
2010 - 2011
job
Estate Director - Ethelred TMO
unknown.
• Managing a team of 15 staff including team leaders, Housing & support staff
• Managed a budget of £3 Million. Working with supporting people regarding the sheltered housing service
• Managing a general needs, supported housing service
• Delivered Mental Health, Diversity, First Aid and Employability training
• Managed a budget of £3 Million. Working with supporting people regarding the sheltered housing service
• Managing a general needs, supported housing service
• Delivered Mental Health, Diversity, First Aid and Employability training
Budget, Training, Service, Support, Health
2007 - 2010
job
Resident Services Manager
Southern Housing Group.
• Managed a team of 8 staff, Income Officers, Resident Services Officers and Caretaking staff
• Managed a large regeneration project in Islington include a full mixed tenure management service
• Improved performance by leading on improvement projects for Voids, arrears and Tenancy Management Procedures. Managed a new development project as part of ongoing learning
• Lead on the void turnaround improvement project & on the income recovery improvement project
• Initiated multi-agency working by setting up required meetings and groups
• Managed a large regeneration project in Islington include a full mixed tenure management service
• Improved performance by leading on improvement projects for Voids, arrears and Tenancy Management Procedures. Managed a new development project as part of ongoing learning
• Lead on the void turnaround improvement project & on the income recovery improvement project
• Initiated multi-agency working by setting up required meetings and groups
Management, Service, Turnaround, Development, UP, Manager
My education
South Bank University
BSc, Product Management
BSc, Product Management
St Francis Xavier Sixth Form College
Hndhncorequivalent, Business
Hndhncorequivalent, Business
Bishop Thomas Grant School
GCSES, Including Match and English A-C
GCSES, Including Match and English A-C
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