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A results-oriented customer service specialist with 5 years experience
Awele Nkem Onianwa
,
Birmingham, United Kingdom
Experience
Other titles
Skills
I'm offering
A customer focused professional who possesses a strong sense of urgency with regards to customer satisfaction. Awele has a superb interpersonal and communication skills, coupled with excellent relationship building capabilities. She’s courteous, enthusiastic and reliable. She dedicates herself to providing the basic services to which each citizen is entitled in a timely, fair, honest, effective and transparent manner. She has the confidence to deal with different situations and she is someone who is always positive and proactive in finding solutions to problems and focused on providing a first-class customer experience. Right now, she is looking to work within a professional environment and for a company that recognizes hard work and loyalty.
Right now, she is looking to work within a professional environment and for a company that recognizes hard work and loyalty.
Right now, she is looking to work within a professional environment and for a company that recognizes hard work and loyalty.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2015 - ?
job
Servicom & Special Duties Officer
NIGERIA SOCIAL INSURANCE TRUST FUND.
with 5 years of face-to-face customer experience
providing social security, support for general and residence teams, individual projects and working with colleagues to resolve issues.
Servicom and Special Duties Officer Marine view plaza marina Lagos Island
. Answered/receive calls professionally providing complete information about the FUND
. To keep a record of all complaints, comments, recommendations and suggestions by customers
. Monitor, report progress and performance under Servicom obligations using Servicom index
. Carrying out surveys of service and customer satisfaction
. To coordinate produce and publicist the customer service policy of the fund
. To project a customer friendly gesture at all times even when not able to provide the necessary services to the customers
. Coordinates formulation and operation of service charters and service improvement plan
. To ensure that customers are provided with relevant information as and when needed in the appropriate format
providing social security, support for general and residence teams, individual projects and working with colleagues to resolve issues.
Servicom and Special Duties Officer Marine view plaza marina Lagos Island
. Answered/receive calls professionally providing complete information about the FUND
. To keep a record of all complaints, comments, recommendations and suggestions by customers
. Monitor, report progress and performance under Servicom obligations using Servicom index
. Carrying out surveys of service and customer satisfaction
. To coordinate produce and publicist the customer service policy of the fund
. To project a customer friendly gesture at all times even when not able to provide the necessary services to the customers
. Coordinates formulation and operation of service charters and service improvement plan
. To ensure that customers are provided with relevant information as and when needed in the appropriate format
Customer experience, Customer service, Security, Service, Surveys, Support, Social, Customer, Formulation
2011 - 2013
job
A dynamic Retail Sales Manager
A N BROOKES.
with 2 years' experience in a small retail store. Adept to convincing clients
to purchase full outfits, marketing and negotiation customer service oriented with good communication and time management. Seeking to obtain a position that utilizes my organizational and customer service skills.
Retail Sales Manager. Ikota, VGC Lagos
. Successfully coordinating and supervising the everyday functions of the boutique
. Project sales and determine the profitability of products and services
. Resolve customer complaints regarding sales and services
. Monitor the performance of existing retail sales staff.
. Providing excellent customer service while on the selling floor, fitting room and front end
. Responsible for sizing sorting ticketing and theft censoring clothing
ADOLPH PHARMACY STORE
to purchase full outfits, marketing and negotiation customer service oriented with good communication and time management. Seeking to obtain a position that utilizes my organizational and customer service skills.
Retail Sales Manager. Ikota, VGC Lagos
. Successfully coordinating and supervising the everyday functions of the boutique
. Project sales and determine the profitability of products and services
. Resolve customer complaints regarding sales and services
. Monitor the performance of existing retail sales staff.
. Providing excellent customer service while on the selling floor, fitting room and front end
. Responsible for sizing sorting ticketing and theft censoring clothing
ADOLPH PHARMACY STORE
Marketing, Retail, Management, Customer service, Sales, Service, Customer, Manager
2005 - 2010
job
Assists licensed pharmacist
Pharmacy Assistance.
in preparing and dispensing drugs to patients and healthcare providers. Verifies that
prescriptions are filled correctly and in a timely manner. Interacts with patients in delivering medications and completing other sales transactions. Receives, records and stores medications coming into the pharmacy. Maintains
stock of prescription medications and informs pharmacist of inventory needs.
. Dispenses prescription medication and other medical products to patients under the direction of licensed pharmacist
. Counts pills, labels bottles, prices and compounds medications to prepare prescription for patients as directed
. Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
. Answers patients' questions about their medications under the supervision of the pharmacy
. Gathers, organizes and assesses patient information
. Performs administrative duties, including answering phones, receiving and imputing prescription orders, operating
cash registers and assesses patient information.
. Takes inventory of drugs on hand and records results
. Answers patient's questions about their medications under the supervision of the pharmacist
. Completes patient's sales transactions for purchase of prescription and over the counter medications as well as other
pharmaceutical products.
prescriptions are filled correctly and in a timely manner. Interacts with patients in delivering medications and completing other sales transactions. Receives, records and stores medications coming into the pharmacy. Maintains
stock of prescription medications and informs pharmacist of inventory needs.
. Dispenses prescription medication and other medical products to patients under the direction of licensed pharmacist
. Counts pills, labels bottles, prices and compounds medications to prepare prescription for patients as directed
. Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
. Answers patients' questions about their medications under the supervision of the pharmacy
. Gathers, organizes and assesses patient information
. Performs administrative duties, including answering phones, receiving and imputing prescription orders, operating
cash registers and assesses patient information.
. Takes inventory of drugs on hand and records results
. Answers patient's questions about their medications under the supervision of the pharmacist
. Completes patient's sales transactions for purchase of prescription and over the counter medications as well as other
pharmaceutical products.
Sales, Pharmaceutical, Compliance, Supervision, Direction, Pharmacist, Transactions
My education
2004
-
2008
Ambrose Ali University
N/a, N/a
N/a, N/a
Ulster University Birmingham Campus
MSc, International Business
MSc, International Business
Edo State
BSc, Sociology
BSc, Sociology
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