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Senior
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0
jobs
2nd Line support
Satvinder Swali
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
/
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2021 - ?
job
Mobility Specialist
Freshfields Bruckhaus Deringer.
● Mobile device administration managed using Blackberry server console to corporate Iphones/Ipads including profile enrolments, reset passcodes, deploying applications
● Maintaining and ensuring that company assets are up to date on in-stock inventory
● Updating and following service level agreements via tickets using Service Now
● Maintaining and ensuring that company assets are up to date on in-stock inventory
● Updating and following service level agreements via tickets using Service Now
Administration, Service, Server, UP
2020 - 2021
job
Senior 1st/2nd line Support Engineer
University of Law.
● Providing technical support to students which are home-based and onsite troubleshooting their personal IT equipment using Mac and Windows devices
● Liaising with 3rd party vendors to ensure customer expectations are being met
● Focal point for engineers within the 1st line support team to simplify complex queries, incidents and solutions to those less experienced
● Liaising with 3rd party vendors to ensure customer expectations are being met
● Focal point for engineers within the 1st line support team to simplify complex queries, incidents and solutions to those less experienced
Mac, Windows, Less, It, Support, Customer
2019 - 2020
job
Tech Lounge/Trade floor support
Deutsche Bank.
● Providing technical support through scheduled appointments & desk-side visits also included floor walks for user profile migrations & Windows 10 rollout
● Mobile device support managed using MobileIron console to manage devices remotely, including profile, application (training provided via mobility team)
● Installing and configuring Pulse Secure VPN on company laptops and devices & deploying workstations, telecom VOIP equipment, mobile devices
● Microsoft bit locker Administration and Monitoring 2.5 console for encrypting machines and enforcing security features remotely
● Mobile device support managed using MobileIron console to manage devices remotely, including profile, application (training provided via mobility team)
● Installing and configuring Pulse Secure VPN on company laptops and devices & deploying workstations, telecom VOIP equipment, mobile devices
● Microsoft bit locker Administration and Monitoring 2.5 console for encrypting machines and enforcing security features remotely
Administration, Training, Security, Windows, Voip, Telecom, Support, Monitoring
2018 - 2019
job
2nd Line Support Engineer
Anthony Collins Solicitors.
● Ensuring that a high level of customer service and support is provided to all internal and external users due to being in a highly pressured environment
● Supporting DMS (Document management system) - Envision & iManage which involved assisting with the matters/ clients that are stored on DMS
● Troubleshooting in networking infrastructure - TCP/IP, DHCP, DNS, tools used to troubleshoot PUTTY, command line interface, Wireshark in order to troubleshoot root causes and analyse in depth networking events
● Using Microsoft Exchange 2013 to create and set up new user mailboxes, administering permissions and policies through distribution groups and shared mailboxes. Also monitoring the Exchange server and patch updates
● Supporting DMS (Document management system) - Envision & iManage which involved assisting with the matters/ clients that are stored on DMS
● Troubleshooting in networking infrastructure - TCP/IP, DHCP, DNS, tools used to troubleshoot PUTTY, command line interface, Wireshark in order to troubleshoot root causes and analyse in depth networking events
● Using Microsoft Exchange 2013 to create and set up new user mailboxes, administering permissions and policies through distribution groups and shared mailboxes. Also monitoring the Exchange server and patch updates
Networking, Exchange, DNS, Management, Customer service, TCP/IP, Service, Document Management, Support, Infrastructure, Monitoring, Server, UP, Customer
2017 - 2018
job
2nd Line Engineer
Changan UK R&D Centre.
● Ensuring all company workstations and laptops are up to date and patched. Also being proactive with potential security issues within the company
● Performing backups and restores using Veeam on virtual machines.
● Cisco VOIP administration - Creating and assigning telephony extensions, modifying permissions to call groups. Troubleshooting faults and issues with Telecom equipment
● Experience in using Database Management Systems such as Microsoft SQL Server/Oracle SQL DB and linking datasets
● Troubleshooting analytical incidents relating to database queries and errors
● Performing backups and restores using Veeam on virtual machines.
● Cisco VOIP administration - Creating and assigning telephony extensions, modifying permissions to call groups. Troubleshooting faults and issues with Telecom equipment
● Experience in using Database Management Systems such as Microsoft SQL Server/Oracle SQL DB and linking datasets
● Troubleshooting analytical incidents relating to database queries and errors
Management, UP, Performing, Server, Veeam, Telecom, Oracle sql, Voip, Security, Sql, Microsoft SQL, Microsoft SQL Server, Database, Cisco, SQL Server, Oracle, Administration
2016 - 2017
job
Deskside Engineer
Shawbrook Bank.
● IT operations activities including proactive checking and monitoring of internal IT systems, taking ownership of escalated and VIP incidents and requests via service desk
● Assisted with team projects which involved setting up desk's with IT equipment, wired ISE - 802.1x security ports, Office 365 migration from on-premises to cloud, user profile migrations from Windows 7-10
● Managing the following; Windows server 2012/16, Active Directory, Group Policies, Exchange 2013, Office 365, Hyper-V
● Microsoft Azure - Providing fail-over recovery, deploying VM's into virtual networks, configuring performance and security & backup disaster recovery
● Investigating issues on both windows & mac systems using analytical mindset to identify issues through logs analysis
● Assisted with team projects which involved setting up desk's with IT equipment, wired ISE - 802.1x security ports, Office 365 migration from on-premises to cloud, user profile migrations from Windows 7-10
● Managing the following; Windows server 2012/16, Active Directory, Group Policies, Exchange 2013, Office 365, Hyper-V
● Microsoft Azure - Providing fail-over recovery, deploying VM's into virtual networks, configuring performance and security & backup disaster recovery
● Investigating issues on both windows & mac systems using analytical mindset to identify issues through logs analysis
Security, UP, Server, Office, Backup, Monitoring, It, Hyper-V, Windows, Service, Operations, Windows server, Cloud, Mac, Microsoft azure, Azure, Active Directory, Exchange, Office 365
2015 - 2016
job
IT Co-coordinator
Canary Wharf Group.
● Log, categorizing, triaging and troubleshooting incident by providing first contact telephone support and gathering, analysing information to identify and resolve a ran of technical incidents such as hardware, software, application and network
● Presenting IT inductions for work experience students, permanent & contract staff members weekly.
● Onboarding new starters including ensuring equipment is couriered to them when they commence employment
● Providing computer training to technical & non-technical audiences.
● Presenting IT inductions for work experience students, permanent & contract staff members weekly.
● Onboarding new starters including ensuring equipment is couriered to them when they commence employment
● Providing computer training to technical & non-technical audiences.
Training, Onboarding, Network, Presenting, It, Support, Hardware, Coordinator, Software
My education
2011
-
2013
Barking AND Dagenham College
Unspecified, Maths & English
Unspecified, Maths & English
?
-
2021
n/a
Masters, N/a
Masters, N/a
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