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Research and policy professional specializing in social services and nonprofits
Zainab Habib-Kaj
,
Wembley, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm really good at research because I'm insatiably curious, and good at communication because I love sharing what I've learned with those who can make better decisions with that information. I've most recently been in the public sector for 6 years in Canada, with most of my time in social housing administration and policy; and have previously worked for a nonprofit, a startup, and a consulting firm before that. I've really been able to dive deep into the content and been able to learn and understand it from multiple angles, and make it make sense for other audiences. I look forward to doing the same for you!
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2020
job
Policy and Project Specialist
Commissioner's Office.
• Coordinated departmental reporting for the Corporate Strategic Plan, including performance planning (per quarter), key performance measures (annual) and achievements and next steps (annual Budget)
• Monitored legislative and industry news, opportunities and trends that could impact the department
• Managed stakeholder relationships internally and with local municipalities on behalf of the department
• Acted as departmental liaison on all Freedom of Information requests for the Regional Clerk's Office Privacy and Access team to ensure timely and thorough return of all requests
• Conducted environmental scans and provided briefing notes regarding topics of interest to the Commissioner, including contacts for agencies and organizations in other jurisdictions
• Monitored legislative and industry news, opportunities and trends that could impact the department
• Managed stakeholder relationships internally and with local municipalities on behalf of the department
• Acted as departmental liaison on all Freedom of Information requests for the Regional Clerk's Office Privacy and Access team to ensure timely and thorough return of all requests
• Conducted environmental scans and provided briefing notes regarding topics of interest to the Commissioner, including contacts for agencies and organizations in other jurisdictions
Budget, Office
2006 - 2020
internship
Intern, Special Projects
Engineering Consultants International Limited.
• Supported planners by calculating population projections and collecting research on planning theory and quantitative data from government officials
• Edited and proofread analyses of planning reports for grammar, writing, and fact-checking
• Edited and proofread analyses of planning reports for grammar, writing, and fact-checking
Writing, Research, Internal
2016 - 2019
job
Housing Operations Analyst, Housing Operations (Housing York)
Regional Municipality of York.
(full-time) and 2020 - 2021 (partial redeployment during COVID-19 pandemic / return to home position)
• Researched and interpreted best practices, legislation, and policy options and coordinated with stakeholders for data collection regarding issues affecting Housing York to advise management and Housing York Board on potential impacts and implications
• Managed business improvement projects and initiatives, and organized and facilitated training and resource guides for staff and management on resulting new processes and services
• Collected and analyzed quantitative data from property and asset management databases and/or stakeholders and partners, and advised management on potential for operational improvements
• Developed and established new processes and guidelines for property management staff to coordinate resources and manage operations, particularly during the COVID-19 pandemic
• Supported procurement processes by working on tender documents, organizing site visits for bidders, assisting with contract awards and coordinating required vendor documentation
• Provided communications support when required including building posters, translation coordination and publication design and development
• Researched and interpreted best practices, legislation, and policy options and coordinated with stakeholders for data collection regarding issues affecting Housing York to advise management and Housing York Board on potential impacts and implications
• Managed business improvement projects and initiatives, and organized and facilitated training and resource guides for staff and management on resulting new processes and services
• Collected and analyzed quantitative data from property and asset management databases and/or stakeholders and partners, and advised management on potential for operational improvements
• Developed and established new processes and guidelines for property management staff to coordinate resources and manage operations, particularly during the COVID-19 pandemic
• Supported procurement processes by working on tender documents, organizing site visits for bidders, assisting with contract awards and coordinating required vendor documentation
• Provided communications support when required including building posters, translation coordination and publication design and development
Design, Operations, Training, Procurement, Management, Asset Management, Support, Data collection, Analyst, Development, Processes
2016 - 2016
job
Policy and Program Development Specialist, Housing Operations
Housing York.
• Managed the development of Housing York's 2017 Business Plan and Budget by consulting and engaging HYI stakeholders and staff to develop options and recommend actions, write report and presentation, gain approvals on all documents, and coordinate implementation and work plan
• Researched and provided policy issue options, best practices, and recommendations to management
• Assisted with reporting and communications tasks by writing memos and Board reports and creating tenant communication materials (posters and information mail-outs)
• Researched and provided policy issue options, best practices, and recommendations to management
• Assisted with reporting and communications tasks by writing memos and Board reports and creating tenant communication materials (posters and information mail-outs)
Writing, Operations, Budget, Management, Consulting, Implementation, Development
2015 - 2016
job
Program Analyst, Housing Strategy and Program Delivery
unknown.
• Researched, evaluated and analyzed services and programmes to identify best practices in sector provincially and internationally to recommend efficiency and effectiveness strategies/initiatives for branch issues and anticipated policy work
• Analyzed quantitative information (statistical and financial) and wrote reports to inform policy and program work in Housing Services branch on policy concerns and annual reporting on service areas such as the subsidized housing centralized waiting list
• Designed and executed data collection with clients and/or housing providers using online and/or phone surveys to inform policy and program design work
• Assisted in developing and implementing new service initiatives and participate in cross-organizational project teams such as annual reporting to province for Region's 10-Year Housing Plan
• Analyzed quantitative information (statistical and financial) and wrote reports to inform policy and program work in Housing Services branch on policy concerns and annual reporting on service areas such as the subsidized housing centralized waiting list
• Designed and executed data collection with clients and/or housing providers using online and/or phone surveys to inform policy and program design work
• Assisted in developing and implementing new service initiatives and participate in cross-organizational project teams such as annual reporting to province for Region's 10-Year Housing Plan
Design, Service, Surveys, Data collection, Analyst, Online
2012 - 2014
job
Head Editor/Content and Community Manager
SoJo.
• Coordinated hiring, training, workload, and priorities for editorial team (volunteers and high school cooperative education students) with interviews, training guides, and project management tools
• Created and repurposed content to meet website users' needs, including articles and blog content
• Developed and managed relationships with contributors, partners, and community members
• Marketed SoJo through events and communications materials and managed social media accounts (Facebook, Twitter, LinkedIn, Google+) and email inquiries on behalf of team
• Created and repurposed content to meet website users' needs, including articles and blog content
• Developed and managed relationships with contributors, partners, and community members
• Marketed SoJo through events and communications materials and managed social media accounts (Facebook, Twitter, LinkedIn, Google+) and email inquiries on behalf of team
Social Media, Project Management, Training, Facebook, Management, Linkedin, Website, Content, Blog, Twitter, Community, Google, Social, Manager
2012 - 2012
job
Monitoring and Evaluation Coordinator
Future Possibilities for Kids.
• Updated monitoring and evaluation (M&E) processes and tools for grant applications and feedback, based on research into innovative practices in similar nonprofit programmes and in education sector
• Trained staff members on newer evaluation processes and tools to incorporate M&E in programming
• Designed, administered, analyzed, and reported back on surveys and campsite evaluations (including game-based evaluations) with Kids, volunteers (through SurveyMonkey), and parents (on the phone) for funding grant applications and reporting
• Trained staff members on newer evaluation processes and tools to incorporate M&E in programming
• Designed, administered, analyzed, and reported back on surveys and campsite evaluations (including game-based evaluations) with Kids, volunteers (through SurveyMonkey), and parents (on the phone) for funding grant applications and reporting
Research, Surveys, Monitoring, Coordinator, Processes
2008 - 2010
job
Research Analyst
SHS Consulting.
• Analyzed quantitative data, conducted literature research and coauthored findings, analysis, and recommendations with engaging infographics, charts, presentations, handouts, and reports for clients
• Consulted and corresponded with local stakeholders on affordable housing and community development issues using phone and online surveys, interviews, focus groups, and presentations for research study (housing strategy) clients
• Wrote seed funding applications, needs analyses, and business plans for housing development projects
• Organized financial binders and loans applications for housing development projects in collaboration with senior staff and project team contractors and experts such as architects and engineers
• Consulted and corresponded with local stakeholders on affordable housing and community development issues using phone and online surveys, interviews, focus groups, and presentations for research study (housing strategy) clients
• Wrote seed funding applications, needs analyses, and business plans for housing development projects
• Organized financial binders and loans applications for housing development projects in collaboration with senior staff and project team contractors and experts such as architects and engineers
Research, Surveys, Analyst, Community, Development, Online
2008 - 2008
job
Research Assistant, School of Urban and Regional Planning
Ryerson University.
• Recruited participants by phone/email and administered online surveys for supervisor's research on multicultural cities and public policy
• Coordinated secondary literature research as required by gathering materials from academic and urban affairs libraries and online journals
• Coordinated secondary literature research as required by gathering materials from academic and urban affairs libraries and online journals
Research, Surveys, Online
2005 - 2008
temp
Campus Leadership Program Associate (Advisor), Student Programs
Student Services.
• Organized events and campaigns to raise student awareness about social causes
• Coordinated workshops on academic and professional success for first-year students
• Facilitated group in planning, logistics, execution, and documentation as returning Advisor
• Coordinated workshops on academic and professional success for first-year students
• Facilitated group in planning, logistics, execution, and documentation as returning Advisor
Leadership, Workshops, Social
2007 - 2007
job
Peer Trainer (Race Portfolio)
Office of Discrimination and Harassment Prevention Services.
• Designed peer training program on race issues by compiling training materials, developing framework for potential manual, and organizing the first working anti-racism committee meeting on campus
• Co-led workshops and training sessions on human rights and equity issues for university staff
• Administered special projects and office tasks such as organizing a resource library with the other peer trainers and staffing a booth at university's orientation week
• Co-led workshops and training sessions on human rights and equity issues for university staff
• Administered special projects and office tasks such as organizing a resource library with the other peer trainers and staffing a booth at university's orientation week
Training, Workshops, Office, Framework, LED
2007 - 2007
freelance
Student Volunteer
Social Planning Council of Toronto.
• Designed and administered research online/phone surveys for initiatives such as the Saving Public Access to Community Space Everywhere (SPACE) coalition, which reviewed community use of schools and access to municipal spaces
• Analyzed policies and documents such as portions of the Ontario Budget 2007 to incorporate with supervisors' analyses and reports
• Analyzed policies and documents such as portions of the Ontario Budget 2007 to incorporate with supervisors' analyses and reports
Budget, Research, Surveys, Community, Online
My education
2020
London School of Economics (LSE)
Certificate course (10 weeks), Public Policy Analysis
Certificate course (10 weeks), Public Policy Analysis
2008
-
2011
University of Toronto - Ontario Institute for Studies in Education (OISE)
Masters of Arts, Adult Education and Community Development
Masters of Arts, Adult Education and Community Development
2004
-
2008
Ryerson University
Bachelors, Urban and Regional Planning
Bachelors, Urban and Regional Planning
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