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Project and portfolio based administration with strong foundations in procurement, coordination and client account management
Elizabeth Evans
,
Stockton-on-Tees, United Kingdom
Experience
Other titles
Skills
I'm offering
I am currently seeking a new employment opportunity within the freelance sphere. I always aim to become a true asset to my clients, team, and employer. I am an astute and no-nonsense employee well versed in all aspects of administration, with further experience in coordination of resources, schedules, and production timelines. I am effective at time management, prioritisation and efficient in how I work day-to-day jobs. My previous roles have seen me schedule, host and minute regular and ad hoc meetings, whilst also managing the workloads and calendars of colleagues. I also have a background in Project management and coordination within various industries and for diverse market types, experienced in project delivery methodologies for PRINCE2, Agile and Waterfall (alongside key service delivery experience, Rhythm style meetings and SCRUM). A dedicated individual, not afraid of hard work and getting stuck into a role, I am well adept with hitting the ground running and managing great amounts of pressure and responsibility. I pride myself on my enthusiasm for learning skills and knowledge outside my remit to enable a better performance and development for myself and those around me, but above all I am passionate about my career and seeing myself grow as a professional. I have previous experience with coordination of Project resources and activities, as well as negotiating scope and requirements with clients. Eager to expand my knowledge, build my experiences and develop new and current skills, I always ensure that I become a core asset to my team and company no matter my role.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - 2020
job
Barker and Stonehouse
SRFs.
• Creating Service Request Forms (SRFs) for client claims, complaints etc.
• Documenting product faults, errors, mis deliveries on SRFs. based on information received via phone call, email or delivery driver notification portal.
• Uploading images/videos for visual evidence to support claims/faults as recorded in SRFs.
• Submitting SRFs for technical review.
• Advising customers of resolutions, via phone call or email where necessary.
• Contacting store personnel to arrange reselection visits for customers, query shop floor items etc.
• Contacting warehouses to confirm stock, item codes, item conditions etc.
• Allocating replacement furniture items, "allowances" (partial refunds), and sending out replacement fittings/small items.
• Screening emails and forwarding to the necessary temas and individuals where necessary.
• Managing the answer phone messages throughout the day.
• Contacting manufacturers regarding replacements, batch control issues etc.
• Raising requests with fitters and restoration specialists to visit customers and perform inspections/fixes.
• Closing any resolved SRFs.
• Documenting product faults, errors, mis deliveries on SRFs. based on information received via phone call, email or delivery driver notification portal.
• Uploading images/videos for visual evidence to support claims/faults as recorded in SRFs.
• Submitting SRFs for technical review.
• Advising customers of resolutions, via phone call or email where necessary.
• Contacting store personnel to arrange reselection visits for customers, query shop floor items etc.
• Contacting warehouses to confirm stock, item codes, item conditions etc.
• Allocating replacement furniture items, "allowances" (partial refunds), and sending out replacement fittings/small items.
• Screening emails and forwarding to the necessary temas and individuals where necessary.
• Managing the answer phone messages throughout the day.
• Contacting manufacturers regarding replacements, batch control issues etc.
• Raising requests with fitters and restoration specialists to visit customers and perform inspections/fixes.
• Closing any resolved SRFs.
Service, Support, Portal
2019 - 2019
job
Project Assistant
IK-UK Ltd.
• Preparation of project proposals, timeframes, schedules and budgets.
• Scheduling and minuting web/phone meetings with clients.
• Reviewing, updating and raising contract documentation for new client projects e.g. Project Schedules, supplier documentation register (SDR), Inspection & Test Plan (ITP), Factory Production Schedule (FPS), Drawings (DRGS), Spare Parts List and procedures.
• Administering contracts awarded by collating key technical points & requirements.
• Ongoing monitoring of existing contracts, communicating revisions and updates to Sales, Engineering, Production and Logistics.
• Creating and maintaining comprehensive project documentation plans and reports.
• Assisting the Project Manager where necessary; document control, chasing clients/colleagues for responses, forwarding emails, proof reading,
• Updating Supplier Document Register (SDR) to show what documentation was completed, being revised, and required submission.
• Updating technical drawings with information provided from engineers, project managers and designers (using PDF editor and Auto CAD)
• Reporting document/project status to the clients as per the requested timelines.
• Scheduling and minuting web/phone meetings with clients.
• Reviewing, updating and raising contract documentation for new client projects e.g. Project Schedules, supplier documentation register (SDR), Inspection & Test Plan (ITP), Factory Production Schedule (FPS), Drawings (DRGS), Spare Parts List and procedures.
• Administering contracts awarded by collating key technical points & requirements.
• Ongoing monitoring of existing contracts, communicating revisions and updates to Sales, Engineering, Production and Logistics.
• Creating and maintaining comprehensive project documentation plans and reports.
• Assisting the Project Manager where necessary; document control, chasing clients/colleagues for responses, forwarding emails, proof reading,
• Updating Supplier Document Register (SDR) to show what documentation was completed, being revised, and required submission.
• Updating technical drawings with information provided from engineers, project managers and designers (using PDF editor and Auto CAD)
• Reporting document/project status to the clients as per the requested timelines.
Project Manager, Contracts, CAD, Sales, Test, PDF, Engineering, Technical drawings, Monitoring, Web, Production, Contracts, Manager
2018 - 2019
job
Portfolio Sales & Logistics Coordinator
Flexfab Europe Limited.
• Managing the day-to-day upkeep and development of a client account Portfolio of over 50 Business Partners.
• Writing, amending and updating quotes for clients based on specific requirements for application. Ensuring all required and relevant information is provided from the client ready for distribution via PLM to our onsite engineers and manufacturing plant in China, and that all quotes accurately reflect the required margins, Fixture Tooling, specialised printing/manufacturing costs.
• Tracking scope and performance of Portfolio client requests (ensuring that all schedule-based orders are in line with best practices to reduce shipment arrears client side, and raise any concerns for last minute changes and scope creep with MD and client side representatives).
• Logging, tracking and updating all RFQs and Project requirements on necessary excel spreadsheet trackers.
• Handling all client queries for my Portfolio; amending orders, arranging logistics/rush requests, managing defects or errors in shipments/parts.
• Rectifying all client escalations and shipping errors as urgent priorities to ensure they do not cause a negative effect on client relationships.
• Tracking personal performance via Delivery precision and Quality control to ensure that I am adhering to terms of contract - actioning any low scores (below 85%) or "red flags" as soon as possible to ensure that this is not an ongoing trend and that it does not affect client relationships.
• Processing client requests from start to finish.
• Printing and checking picklists against client requirement to ensure stock availability, correct Revision levels requested, requirements are in line with standard lead time etc.
• Mediating with client members to bring Forecast/Schedule submissions in line with lead times and massively reduce scope creep due to last minute submissions and stock shortages.
• Negotiating prices, shipping costs/requirements with clients.
• Processing, Shipping and Invoicing all orders within the BAAN ERP system; raising sales order, invoices, printing delivery notes, box/pallet labels, stock booking etc.
• Coordinating with the technical and quality engineers to ensure all parts are correct, inspected and approved before they are dispatched.
• Coordinating with the nominated logistics/courier services to ensure delivery is scheduled on time, and at the contracted price (negotiating discounts where possible).
• Managing contingency plans and order priorities regarding delays with shipments from China due to bad weather in Asia and the ongoing problems at Felixstowe Port.
• Booking transport and accommodation for the European Sales Manager during his visits to the main office from Germany, as well as international managers from USA and South America for annual or quarterly visits to the Europe Office.
• Buddying with every staff member within the main office as well as a member of each Warehouse sector (i.e. shipping, manufacturing, stock taking) to broaden my overall knowledge of the company and how my role sits within it.
• Writing, amending and updating quotes for clients based on specific requirements for application. Ensuring all required and relevant information is provided from the client ready for distribution via PLM to our onsite engineers and manufacturing plant in China, and that all quotes accurately reflect the required margins, Fixture Tooling, specialised printing/manufacturing costs.
• Tracking scope and performance of Portfolio client requests (ensuring that all schedule-based orders are in line with best practices to reduce shipment arrears client side, and raise any concerns for last minute changes and scope creep with MD and client side representatives).
• Logging, tracking and updating all RFQs and Project requirements on necessary excel spreadsheet trackers.
• Handling all client queries for my Portfolio; amending orders, arranging logistics/rush requests, managing defects or errors in shipments/parts.
• Rectifying all client escalations and shipping errors as urgent priorities to ensure they do not cause a negative effect on client relationships.
• Tracking personal performance via Delivery precision and Quality control to ensure that I am adhering to terms of contract - actioning any low scores (below 85%) or "red flags" as soon as possible to ensure that this is not an ongoing trend and that it does not affect client relationships.
• Processing client requests from start to finish.
• Printing and checking picklists against client requirement to ensure stock availability, correct Revision levels requested, requirements are in line with standard lead time etc.
• Mediating with client members to bring Forecast/Schedule submissions in line with lead times and massively reduce scope creep due to last minute submissions and stock shortages.
• Negotiating prices, shipping costs/requirements with clients.
• Processing, Shipping and Invoicing all orders within the BAAN ERP system; raising sales order, invoices, printing delivery notes, box/pallet labels, stock booking etc.
• Coordinating with the technical and quality engineers to ensure all parts are correct, inspected and approved before they are dispatched.
• Coordinating with the nominated logistics/courier services to ensure delivery is scheduled on time, and at the contracted price (negotiating discounts where possible).
• Managing contingency plans and order priorities regarding delays with shipments from China due to bad weather in Asia and the ongoing problems at Felixstowe Port.
• Booking transport and accommodation for the European Sales Manager during his visits to the main office from Germany, as well as international managers from USA and South America for annual or quarterly visits to the Europe Office.
• Buddying with every staff member within the main office as well as a member of each Warehouse sector (i.e. shipping, manufacturing, stock taking) to broaden my overall knowledge of the company and how my role sits within it.
Development, Manager, Asia, Processing, USA, Forecast, Booking, China, International, Excel, Office, Coordinator, Revision, It, Shipping, Sales, ERP, Writing
2016 - 2018
job
Corporate Real Estate Coordinator and Health & Local Government Project Co-ordinator
CGI IT UK LTD.
(December 2016 - May 2018)
• Providing support to Project team (Project, Programme and Service Delivery Managers) with the delivery of Projects, changes and BAU tasks for our clients.
• Arranging, maintaining and closing Corporate Real Estate accounts for members who require funded residential accommodation close to their project.
• Managing Council tax, tenancy agreements, rental contracts and deposits/refunds for CRE accounts to ensure best practice is covered whilst dealing with landlords, and cost efficiency is maintained with residential properties.
• Setting up CRE landlords as vendors within the eProcurement system to ensure that recurring billing contracts, POs etc. can be distributed with ease.
• Maintaining and improving the Client Procurement Tracker (via Microsoft Access)
• Mentoring/coordinating ESO members (including offshore a newest member located in Birmingham)
• Writing and monitoring offshore processes
• Creation and management of Low-Level Process Documents (LLPD's)
• Producing, updating and distributing various reports and trackers to PMO members, Internal Project Managers and SDMs, and external suppliers (Weekly Service Report, Service Request Dashboard, PO Trackers)
• Monitoring and maintaining the queue levels to ensure there are no SLA breaches.
• Raising CPMS (Change and Problem Management Service) records for any relevant small Projects Requests and Service Change Requests (i.e. software application packaging, URL whitelisting, IP address unblocking), and carrying out any necessary prechecks for the request to ensure it is processed by the correct team/via the correct channels.
• Creating, hosting and taking/distributing minutes for various calls weekly/daily/ad hoc meetings/teleconferences.
• Managing Several shared mailboxes.
• Raising and overseeing various IMAC and IT Service requests using the ITSM BMC Remedy System.
• Time booking administration; requesting amendments to resource assignments/allocations.
• Managing/overseeing/submitting requisitions within the eProcurement system (as well as requesting expediting via MWS - internal system - for approvals of PO) for urgent account requests/orders.
• Reviewing and approving the Labour Ledger and Invoice tracker for distribution to the account members every week.
• Proof reading and drafting Project and Service delivery documents (i.e. Project plans, dashboards).
• Updating resourcing trackers and assignment work packages to available/required technical/business analysts as required and delegating currently assigned work packages to other team members to create the availability for the required specialist.
• Providing support to Project team (Project, Programme and Service Delivery Managers) with the delivery of Projects, changes and BAU tasks for our clients.
• Arranging, maintaining and closing Corporate Real Estate accounts for members who require funded residential accommodation close to their project.
• Managing Council tax, tenancy agreements, rental contracts and deposits/refunds for CRE accounts to ensure best practice is covered whilst dealing with landlords, and cost efficiency is maintained with residential properties.
• Setting up CRE landlords as vendors within the eProcurement system to ensure that recurring billing contracts, POs etc. can be distributed with ease.
• Maintaining and improving the Client Procurement Tracker (via Microsoft Access)
• Mentoring/coordinating ESO members (including offshore a newest member located in Birmingham)
• Writing and monitoring offshore processes
• Creation and management of Low-Level Process Documents (LLPD's)
• Producing, updating and distributing various reports and trackers to PMO members, Internal Project Managers and SDMs, and external suppliers (Weekly Service Report, Service Request Dashboard, PO Trackers)
• Monitoring and maintaining the queue levels to ensure there are no SLA breaches.
• Raising CPMS (Change and Problem Management Service) records for any relevant small Projects Requests and Service Change Requests (i.e. software application packaging, URL whitelisting, IP address unblocking), and carrying out any necessary prechecks for the request to ensure it is processed by the correct team/via the correct channels.
• Creating, hosting and taking/distributing minutes for various calls weekly/daily/ad hoc meetings/teleconferences.
• Managing Several shared mailboxes.
• Raising and overseeing various IMAC and IT Service requests using the ITSM BMC Remedy System.
• Time booking administration; requesting amendments to resource assignments/allocations.
• Managing/overseeing/submitting requisitions within the eProcurement system (as well as requesting expediting via MWS - internal system - for approvals of PO) for urgent account requests/orders.
• Reviewing and approving the Labour Ledger and Invoice tracker for distribution to the account members every week.
• Proof reading and drafting Project and Service delivery documents (i.e. Project plans, dashboards).
• Updating resourcing trackers and assignment work packages to available/required technical/business analysts as required and delegating currently assigned work packages to other team members to create the availability for the required specialist.
It, UP, Service Delivery, Processes, Contracts, Booking, Software, Health, Coordinator, Monitoring, Support, Hosting, Writing, Remedy, Pos, Offshore, Service, Management, PMO, Procurement, Mentoring, Packaging, Contracts, Administration
2014 - 2015
job
GSD Assistant/Receptionist/Clubhouse Assistant
Cottrell Park Golf Resort.
Receptionist
2014 - 2014
job
Foreign Language Teacher/IELTs Instructor
Alpha Omega College.
2013 - 2013
job
Foreign Language Teacher
Cardiff Management and Languages Academy.
My education
n/a
Bachelors, English Lit
Bachelors, English Lit
n/a
Secondary, Drama - B
Secondary, Drama - B
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