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Expert
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0
jobs
Strong customer service and admin skills
Helen Morris
,
Llanelli, United Kingdom
Experience
Other titles
Skills
I'm offering
I'm easy going, reliable and conscientious. I'm a great people person and can build a rapport with all ages. I love to make people happy, it's what gives me my job satisfaction. I don't take on any task unless I'm sure I can give 100%.
Markets
United Kingdom
Language
English
Fluently
French
Good
Ready for
Ongoing relation / part-time
Available
My experience
2019 - 2020
job
Cash Office Assistant
Roadchef.
Reason for leaving - Redundancy
My duties included all general admin tasks, including filing, copying, producing reports, invoices, purchase orders, accounting and the use of Microsoft Excel and the SAP system. Customer service was a large part of my role as I dealt with all enquiries via both email and telephone and was responsible for all the banking deposits and cash reconciliation from the different departments on site, including the preparation and dispatching of the cash via Securicor. I was also an on-call key holder and dealt with the general running and cashing up and accounting of the gaming area on site.
My duties included all general admin tasks, including filing, copying, producing reports, invoices, purchase orders, accounting and the use of Microsoft Excel and the SAP system. Customer service was a large part of my role as I dealt with all enquiries via both email and telephone and was responsible for all the banking deposits and cash reconciliation from the different departments on site, including the preparation and dispatching of the cash via Securicor. I was also an on-call key holder and dealt with the general running and cashing up and accounting of the gaming area on site.
Excel, SAP, Customer service, Service, Banking, Office, UP, Customer
2018 - 2019
job
Assistant General Manager
Llanelly House.
Reason for leaving - Unsociable hours
My duties included the serving of customers, management, supervision and training of ten members of staff in the restaurant and bar area of the building, monitoring stock levels and ordering as required. I was responsible for the daily cashing up of the tills and ensuring the smooth running of the restaurant and bar area on a daily basis. I also worked in the reception area and managed bookings and answered customer queries via email, telephone and social media. I maintained the companies Facebook page and website and, along with my superior, dealt with the marketing and planning for house events such as tapas evenings and parties etc. which required me to be exceptionally organised. I was also an assistant wedding coordinator for the house which included meeting and greeting of possible wedding couples, planning and making suggestions for their big day as well as managing the staff on the day to ensure everything ran smoothly.
I was regularily trying to think of new ideas for events and other business opportunities to ensure they keep the footfall at the house on the increase. I am also a trained tour guide for the property and took individuals, couples and large groups on tours of the house and gave them information on the history of the Grade II listed building. This needed me to have great rapport with people from all walks of life and often from different parts of the world. Since leaving my post, I have continued to support the business as a volunteer for tours and events.
My duties included the serving of customers, management, supervision and training of ten members of staff in the restaurant and bar area of the building, monitoring stock levels and ordering as required. I was responsible for the daily cashing up of the tills and ensuring the smooth running of the restaurant and bar area on a daily basis. I also worked in the reception area and managed bookings and answered customer queries via email, telephone and social media. I maintained the companies Facebook page and website and, along with my superior, dealt with the marketing and planning for house events such as tapas evenings and parties etc. which required me to be exceptionally organised. I was also an assistant wedding coordinator for the house which included meeting and greeting of possible wedding couples, planning and making suggestions for their big day as well as managing the staff on the day to ensure everything ran smoothly.
I was regularily trying to think of new ideas for events and other business opportunities to ensure they keep the footfall at the house on the increase. I am also a trained tour guide for the property and took individuals, couples and large groups on tours of the house and gave them information on the history of the Grade II listed building. This needed me to have great rapport with people from all walks of life and often from different parts of the world. Since leaving my post, I have continued to support the business as a volunteer for tours and events.
Supervision, Customer, Manager, UP, ME, Social, Guide, Coordinator, Monitoring, Marketing, Support, Reception, Website, Management, Facebook, Training, Social Media
2018 - 2018
job
Manager
Jenkins Bakery.
Reason for leaving - Found job with better prospects and working conditions in Llanelli
I was responsible for the smooth running of the shop which included supervising staff, rotas, training etc. Customer service, stock monitoring and ordering, marketing and advertising locally and thinking of new promotions and offers to encourage sales.
I was responsible for the smooth running of the shop which included supervising staff, rotas, training etc. Customer service, stock monitoring and ordering, marketing and advertising locally and thinking of new promotions and offers to encourage sales.
Marketing, Advertising, Training, Customer service, Sales, Service, Monitoring, Manager, Customer
1996 - 2017
job
Post Office manager
Swansea University.
Reason for leaving: Redundancy
I was fully responsible for the day to day running of the office which included customer service, cash management, stock monitoring and ordering, clerical duties such as filing and preparing forms and reports on a daily basis. I was an on call key holder and I was also responsible for making sure that the office accounts balanced each month. I dealt with all customer enquiries and complaints and liaised with external departments via telephone and email.
I was fully responsible for the day to day running of the office which included customer service, cash management, stock monitoring and ordering, clerical duties such as filing and preparing forms and reports on a daily basis. I was an on call key holder and I was also responsible for making sure that the office accounts balanced each month. I dealt with all customer enquiries and complaints and liaised with external departments via telephone and email.
Management, Customer service, Service, Cash management, Monitoring, Office, Manager, Customer
1991 - 1996
job
Relief Post Office Clerk
Post Office Ltd.
Reason for leaving: New job opportunity
I was sent to different offices around the local area covering for staff shortages as and when required. I dealt with customers and all aspects of Post Office transactions.
I was sent to different offices around the local area covering for staff shortages as and when required. I dealt with customers and all aspects of Post Office transactions.
Office, Transactions
My education
n/a
Secondary, Physics
Secondary, Physics
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