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Accounts Assistant and Customer care Specialist
Sara Bellafiore
,
London, United Kingdom
Experience
Other titles
Skills
I'm offering
I have been an Account Assistant for the last one and a half years and a Business Support Manager for the last one and a half years, respectively. My experience both in the Aviation Industry and in the office environment made me a capable and enthusiastic employee with a focus on learning and continues with my professional development. I am seeking a new environment in which to practise and develop my skills with your company where I think I will fit the organisational, growth and culture.
Markets
United Kingdom
Industries
Language
English
Fluently
Spanish
Fluently
Italian
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2019 - 2021
job
Account Assistant
World Star Aviation (UK) Limited.
During my time at World Star I was responsible for the day-to-day lease management of 8 assigned portfolios
for which World Star is the servicer and performing the below tasks:
• Monitor lease options and expiry dates and report where necessary to lessor / lessee.
• Prepare, review and issue quarterly / monthly reports to relevant parties.
• Provision of lease and asset information to customers, lessees and the rest of the team as required.
• Coordinate the resolution of utilisation discrepancies with the lessees.
• Prepare and issue monthly Maintenance reserve invoices.
• Maintenance reserve escalations calculations / reconciliations.
• Collaborate with the technical team for budget updates and consultants' general terms agreements.
• Ensure all rental and reserves invoices are issued from the system each month. Monitor rental,
additional rental and maintenance reserves payment receipts from lessee.
• Reconciliation and follow up on overdue or incorrect payments.
• Provide updates to lessor and team for any payment's defaults.
• Coordinate, record and send for payment all the vendor invoices.
for which World Star is the servicer and performing the below tasks:
• Monitor lease options and expiry dates and report where necessary to lessor / lessee.
• Prepare, review and issue quarterly / monthly reports to relevant parties.
• Provision of lease and asset information to customers, lessees and the rest of the team as required.
• Coordinate the resolution of utilisation discrepancies with the lessees.
• Prepare and issue monthly Maintenance reserve invoices.
• Maintenance reserve escalations calculations / reconciliations.
• Collaborate with the technical team for budget updates and consultants' general terms agreements.
• Ensure all rental and reserves invoices are issued from the system each month. Monitor rental,
additional rental and maintenance reserves payment receipts from lessee.
• Reconciliation and follow up on overdue or incorrect payments.
• Provide updates to lessor and team for any payment's defaults.
• Coordinate, record and send for payment all the vendor invoices.
Budget, REST, Management, Calculations, Performing, UP
2018 - 2019
job
Business Support Manager
Intertrade Group Ltd.
• Responsible for all the premises matters (lease, suppliers, facilities)
• Manage the day-to-day relationships with providers, accounting, and governmental organisations.
• Supervise and provide support to the Line Manager.
• Recruitment and staff rota preparation
• Coordinate the preparation of cash flow, monitor operational costs versus company budget.
• Support all financial plans requirements: Payments, bank transfers, Payroll, staff timesheets, Petty
cash, expenses)
• Process purchase orders from buyers
• Purchasing and stock control
• Manage the day-to-day relationships with providers, accounting, and governmental organisations.
• Supervise and provide support to the Line Manager.
• Recruitment and staff rota preparation
• Coordinate the preparation of cash flow, monitor operational costs versus company budget.
• Support all financial plans requirements: Payments, bank transfers, Payroll, staff timesheets, Petty
cash, expenses)
• Process purchase orders from buyers
• Purchasing and stock control
Budget, Recruitment, Support, Manager
2018 - 2018
job
Reservation Agent
Intercontinental Park Lane IHG.
• Responsible for the in-bound and out-bound calls in regards to the hotel reservation
• Monitoring all the reservations through OPERA PMS
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
• Responsible for the in-bound and out-bound calls in regards to the hotel reservation
• Monitoring all the reservations through OPERA PMS
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
• Monitoring all the reservations through OPERA PMS
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
• Responsible for the in-bound and out-bound calls in regards to the hotel reservation
• Monitoring all the reservations through OPERA PMS
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
Monitoring, Agent
2017 - 2018
job
Reservation Agent
St. James's Court Hotel and Taj 51 Suites and Resort.
• Responsible for the in-bound and out-bound calls in regards to the hotel reservation
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
• Asissiting clients and colleagues with a large variation of concerns and issues
• Upselling
Agent
2015 - 2016
job
Hotel receptionist and Administrator
Park Plaza Westminster Bridge London.
• Meeting and greeting clients (Opera PMS)
• Assisting clients and work colleagues with a large variation of concerns and issues
• Training and mentoring new staff.
• Supervising the administration for all reservations
• Manage accounts queries and dispute.
• Supervising outstanding balances and chasing clients for payments
• Assisting clients and work colleagues with a large variation of concerns and issues
• Training and mentoring new staff.
• Supervising the administration for all reservations
• Manage accounts queries and dispute.
• Supervising outstanding balances and chasing clients for payments
Administration, Receptionist, Training, Mentoring, Administrator
2013 - 2015
job
Au Pair and Nanny
Au- Pair World.
• Dropping and picking up kids to and from school
• Helping with homework and afterschool activities
• Doing light works
• Helping with homework and afterschool activities
• Doing light works
UP
My education
Birkbeck University
Bachelors, 1st in Business Management and Spanish
Bachelors, 1st in Business Management and Spanish
Reception Academy
Unspecified, Reception and administration
Unspecified, Reception and administration
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