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Market Research, Business Development and Customer Success Consultant
Natalie Thurman
,
Kenilworth, United Kingdom
Experience
Other titles
Skills
I'm offering
Energetic people person with experience of working in account management, business development and learning and development.
Markets
United Kingdom
Industries
Language
German
Good
English
Fluently
Available
My experience
2019 - ?
job
Market Research, Business Development and Customer Success Consultant
NATALIE THURMAN CONSULTING.
clients include:
The Pontoon & Dock Marine Group https://www.pontoonanddock.com
• German marine market research
• Waste Rover robot business development
• Commercial photography
Art & Photography https://nthurmanphotography.com
• St John's Primary School and Nursery
◦ Staff Photography
◦ School Website photography https://www.stjohnsprimarykenilworth.co.uk
Kah-Vay, Negotiation Training for Human Capital Management companies, Head of Customer Success
The Pontoon & Dock Marine Group https://www.pontoonanddock.com
• German marine market research
• Waste Rover robot business development
• Commercial photography
Art & Photography https://nthurmanphotography.com
• St John's Primary School and Nursery
◦ Staff Photography
◦ School Website photography https://www.stjohnsprimarykenilworth.co.uk
Kah-Vay, Negotiation Training for Human Capital Management companies, Head of Customer Success
Business development, Market research, Research, Photography, Website, Development
2018 - 2019
job
QA, TAP Learning, Account Manager (L&D Training)
Learning and Development Professionals.
https://www.taplearning.com
Responsible for selling TAP Learning certifications to the technology market. These qualifications were specifically designed to enhance the skills of Learning and Development Professionals, their Leaders and Subject Matter Experts.
Responsible for selling TAP Learning certifications to the technology market. These qualifications were specifically designed to enhance the skills of Learning and Development Professionals, their Leaders and Subject Matter Experts.
Account Manager, Training, QA, Technology, Development, Manager
2017 - 2018
internship
LIFETIME TRAINING (apprenticeship training and recruitment)
unknown.
Senior Key Account Manager & Team Leader (Hospitality)
https://www.lifetimetraining.co.uk/
I was responsible for leading part of the hospitality accounts team managing 15 clients with an addressable levy of £4 million, for a designated region of Work Based Learning (WBL) provision. My role included working with clients to formulate a B2B and B2C marketing and engagement strategies to attract and retain learners.
My team and I achieved quarterly targets then launched, and project managed an apprenticeship service with JD Wetherspoon growing the number of learners from zero to over 600 apprentices over 6 months and created the opportunity to grow the account to 5,000 learners.
Clients include JD Wetherspoon, KFC, Domino's Pizza Group, Hallmark Hotels, Village Hotels, Cairn Hotels, Radisson Hotel Group, LHM, Byron Burgers and Côte.
https://www.lifetimetraining.co.uk/
I was responsible for leading part of the hospitality accounts team managing 15 clients with an addressable levy of £4 million, for a designated region of Work Based Learning (WBL) provision. My role included working with clients to formulate a B2B and B2C marketing and engagement strategies to attract and retain learners.
My team and I achieved quarterly targets then launched, and project managed an apprenticeship service with JD Wetherspoon growing the number of learners from zero to over 600 apprentices over 6 months and created the opportunity to grow the account to 5,000 learners.
Clients include JD Wetherspoon, KFC, Domino's Pizza Group, Hallmark Hotels, Village Hotels, Cairn Hotels, Radisson Hotel Group, LHM, Byron Burgers and Côte.
Marketing, B2B, B2C, Account Manager, Training, B2c marketing, Recruitment, Service, Manager
2008 - 2013
job
Senior Account Executive, Manufacturing and Supply Chain, UK & Ireland
GARTNER.
Business Development and Account Manager, retaining and growing business for Gartner's technology advisory and market research services.
Responsibilities and achievements
• Winner's circle qualifications (recognising top sales performance, achieved with 120% of quota)
• Managed territory of Fortune 500 companies with up to 1 million dollars of Gartner services.
• Built and renewed client relationships through excellent service and attention to detail and through an exceptionally high activity rate.
• Extended relationships into new divisions and departments by leveraging existing relationships using knowledge of the industry and company.
• Introduced new logos to the company.
• Sold Gartner Research's subscription-based user products.
• Achieved target renewal rates with assigned clients.
• On going reading of Gartner's Research written research and industry publications to continue to gain an understanding of current topics/issues.
• Articulated the needs of the marketplace back to the company.
Clients included: Honda, Lotus Renault F1, VocaLink, Arup, Arqiva, Serco, Parker Hannifin, Stanley Black & Decker, Bayer Pharmaceuticals, Shire Pharmaceuticals, Imperial Tobacco, Ipsos Mori, Rentokil, Domino's Pizza, Goodyear and Edwards Vacuum.
Responsibilities and achievements
• Winner's circle qualifications (recognising top sales performance, achieved with 120% of quota)
• Managed territory of Fortune 500 companies with up to 1 million dollars of Gartner services.
• Built and renewed client relationships through excellent service and attention to detail and through an exceptionally high activity rate.
• Extended relationships into new divisions and departments by leveraging existing relationships using knowledge of the industry and company.
• Introduced new logos to the company.
• Sold Gartner Research's subscription-based user products.
• Achieved target renewal rates with assigned clients.
• On going reading of Gartner's Research written research and industry publications to continue to gain an understanding of current topics/issues.
• Articulated the needs of the marketplace back to the company.
Clients included: Honda, Lotus Renault F1, VocaLink, Arup, Arqiva, Serco, Parker Hannifin, Stanley Black & Decker, Bayer Pharmaceuticals, Shire Pharmaceuticals, Imperial Tobacco, Ipsos Mori, Rentokil, Domino's Pizza, Goodyear and Edwards Vacuum.
Business development, Market research, Research, Account Manager, Sales, Service, Technology, Development, Detail, UP, Manager
2004 - 2008
job
Senior Account Manager, Manufacturing and Supply Chain, Europe
AMR RESEARCH.
(130% of target achieved)
Account management of AMR's European end user business. Responsible for managing client accounts to achieve renewal targets and upsell within those accounts. Awarded winner's circle qualification. I supported 13 clients, in 10 different European countries. I helped run the European top 25 supply chain awards. European clients included adidas, Nokia, GSK, SKF, BP, Barclays, BAT, Novo Nordisk, Pilkington and SABMiller.
Research Analyst, Technology Vendors, Europe
As a Research Analyst, I managed multiple accounts by providing research information and advice to technology vendors such as IBM, SAP and Oracle primarily in the supply chain space. I supported my client relationships by working with C-level and VP-level executives to review their business strategies and to determine their research and strategic decision-support needs.
Account management of AMR's European end user business. Responsible for managing client accounts to achieve renewal targets and upsell within those accounts. Awarded winner's circle qualification. I supported 13 clients, in 10 different European countries. I helped run the European top 25 supply chain awards. European clients included adidas, Nokia, GSK, SKF, BP, Barclays, BAT, Novo Nordisk, Pilkington and SABMiller.
Research Analyst, Technology Vendors, Europe
As a Research Analyst, I managed multiple accounts by providing research information and advice to technology vendors such as IBM, SAP and Oracle primarily in the supply chain space. I supported my client relationships by working with C-level and VP-level executives to review their business strategies and to determine their research and strategic decision-support needs.
Oracle, Account management, Research, SAP, Account Manager, C, Management, Technology, Support, Analyst, Manager
2003 - 2004
job
Business Development Manager, Europe
OPTIMA CONSULTING.
At Optima I assisted global IT companies with their value propositions to increase their market share through the following services:
• Executive Level Lead Generation: Developing strong relationships at the C-level of F500 companies and introducing the client to individuals who have the budget and authority to purchase high value products and services
• Research and Profiling: IT research, organisational profiling and market due diligence
• Executive Level Lead Generation: Developing strong relationships at the C-level of F500 companies and introducing the client to individuals who have the budget and authority to purchase high value products and services
• Research and Profiling: IT research, organisational profiling and market due diligence
Business development, Budget, Research, C, Due Diligence, It, Development, Manager
2001 - 2003
freelance
Management Consultant, Europe
THE RUNNYMEDE CONSULTANCY.
At Runnymede, I assisted blue chip companies' in addressing new market opportunities, involving recommending how clients should build new value chains. I conducted market due diligence and partner identification assignments and helped develop innovative strategies to grow client's market share. Assignments included go to market strategy for HP and JD Edwards. AML and Global Travel Systems technology.
Responsiblities included:
• Supporting the delivery of a diverse range of chargeable consulting services to clients in domestic and international assignments
• Personally delivering 135 days chargeable revenue at £1,000 per day p.a.
• Generating and maintaining a network of relationships which support the business
• Assisting in the development of new business, defining scopes of work and writing proposals
• Market research - qualitative and quantitative analysis
Responsiblities included:
• Supporting the delivery of a diverse range of chargeable consulting services to clients in domestic and international assignments
• Personally delivering 135 days chargeable revenue at £1,000 per day p.a.
• Generating and maintaining a network of relationships which support the business
• Assisting in the development of new business, defining scopes of work and writing proposals
• Market research - qualitative and quantitative analysis
Writing, Market research, Research, Due Diligence, Management, Consulting, Technology, Network, Support, Management Consultant, Development, International, Go
My education
1992
-
1996
Anglia University
Bachelors, European Business
Bachelors, European Business
Fachhochschule FH Polytechnic Landshut
Bachelors, German
Bachelors, German
?
-
2021
Center of Excellence
N/a, N/a
N/a, N/a
?
-
2016
Shaw Academy
Unspecified, Marketing
Unspecified, Marketing
?
-
2015
International Institute for Procurement AND Market Research
N/a, Certified Research and Supply Chain Analyst
N/a, Certified Research and Supply Chain Analyst
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