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Senior
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0
jobs
Reda Ahmed
,
Sudbury, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - ?
job
Account Manager
Thule Outdoor Ltd.
Responsible for the handling of Amazon account and maximising performance and revenue.
Achievements and responsibilities:
* Strategically plan and select the products assortment for Amazon Account
* Execute the pricelist negotiations. 2021 with an average of 15% price increase
* Secure the pre-orders manual buys deals. A 3.6 Million of pre-orders agreed for 2021
* Develop and implant all marketing campaigns. Last campaign achieved a fantastic ROAS £42.64
* Manage and drive the account performance to achieve and exceed set targets
* Report forecast to executives and planning team
* Work closely with sales directors to promote the brand
* Gather and present key data to sales directors and suggest necessary reactions to forecasts
* Create and work to business growth plans
* Troubleshoot and all-round monitor of account performance
* Continuously reviewing financial and budgetary data and streamlining areas to maximise potential profit
* Liaise with our vendor manager to ensure satisfaction and trust
Achievements and responsibilities:
* Strategically plan and select the products assortment for Amazon Account
* Execute the pricelist negotiations. 2021 with an average of 15% price increase
* Secure the pre-orders manual buys deals. A 3.6 Million of pre-orders agreed for 2021
* Develop and implant all marketing campaigns. Last campaign achieved a fantastic ROAS £42.64
* Manage and drive the account performance to achieve and exceed set targets
* Report forecast to executives and planning team
* Work closely with sales directors to promote the brand
* Gather and present key data to sales directors and suggest necessary reactions to forecasts
* Create and work to business growth plans
* Troubleshoot and all-round monitor of account performance
* Continuously reviewing financial and budgetary data and streamlining areas to maximise potential profit
* Liaise with our vendor manager to ensure satisfaction and trust
Marketing, Account Manager, Sales, Growth, Amazon, Campaign, Forecast, Manager
2014 - 2016
job
Area Quality Control Manager
Tirana Egypt Hotels & Cruises.
Heading up the quality department in the hotel chain
Achievements and responsibilities:
* Leading the hotel team in providing an excellent customer service
* Developing and maintaining strong CR to achieve customers' loyalty
* Maintaining the best quality standards and ensuring the SOPs are adhered to during the daily operation
* Leading internal audits in food safety, product quality, traceability, health and safety and good housekeeping
* Advising the directors in setting the Company Objectives and driving continuous improvement of the quality system
* Identifying staff training requirements, addressing performance issues, and conducting appraisals
* Acting as the Group Representative in their B2B conferences and shows
Achievements and responsibilities:
* Leading the hotel team in providing an excellent customer service
* Developing and maintaining strong CR to achieve customers' loyalty
* Maintaining the best quality standards and ensuring the SOPs are adhered to during the daily operation
* Leading internal audits in food safety, product quality, traceability, health and safety and good housekeeping
* Advising the directors in setting the Company Objectives and driving continuous improvement of the quality system
* Identifying staff training requirements, addressing performance issues, and conducting appraisals
* Acting as the Group Representative in their B2B conferences and shows
B2B, Training, Continuous improvement, Customer service, Service, Safety, Health, UP, Manager, Customer
2013 - 2014
job
Quality Control Manager
Sunrise Garden Resort.
Developing and managing the quality department in the hotel
Achievements and responsibilities:
* Establishing a Quality Department within the hotel
* Leading the hotel team in delivering a professional service and to the customer's satisfaction
* Investigating any customer complaints and troubleshooting any quality shortfalls, taking preventative action where necessary
* Ensuring a high level of quality compliance across the business and promoting quality awareness throughout the team
* Conducting monthly assessments for all departments in Quality, Health & Safety and Hygiene
* Implementing and managing the HACCP procedures
Achievements and responsibilities:
* Establishing a Quality Department within the hotel
* Leading the hotel team in delivering a professional service and to the customer's satisfaction
* Investigating any customer complaints and troubleshooting any quality shortfalls, taking preventative action where necessary
* Ensuring a high level of quality compliance across the business and promoting quality awareness throughout the team
* Conducting monthly assessments for all departments in Quality, Health & Safety and Hygiene
* Implementing and managing the HACCP procedures
Service, Compliance, Safety, Health, HACCP, Manager, Customer
2006 - 2012
job
Customer Service Representative
Thomas Cook UK Ltd.
Delivering the best customer service, achieving, and exceeding customer satisfaction and financial targets
Achievements and responsibilities:
* Meeting and greeting the arriving customers
* Carrying out the welcome meeting presentation delivering all necessary information to help the customers create unforgettable enjoyable memories
* Promoting daily excursions and events constantly exceeding targets
* Continuously exceeding the customers' expectations by anticipating their needs
* Guiding the events and excursions as per the Rota set by the management team
* Resolving any customer's complaints to the customer's satisfaction
* Conduct regular inspections of the hotel/s facilities to ensure they meet the contracted and advertised standards
Achievements and responsibilities:
* Meeting and greeting the arriving customers
* Carrying out the welcome meeting presentation delivering all necessary information to help the customers create unforgettable enjoyable memories
* Promoting daily excursions and events constantly exceeding targets
* Continuously exceeding the customers' expectations by anticipating their needs
* Guiding the events and excursions as per the Rota set by the management team
* Resolving any customer's complaints to the customer's satisfaction
* Conduct regular inspections of the hotel/s facilities to ensure they meet the contracted and advertised standards
Management, Customer service, Service, Customer
My education
International Career Institute
Unspecified, E-Business
Unspecified, E-Business
Zagazig University
Bachelors, English Literature and Language (Minor in Food Safety)
Bachelors, English Literature and Language (Minor in Food Safety)
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