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ICT Management, Application Support and Service Desk
Gavin Dudey
,
Nottingham, United Kingdom
Experience
Other titles
Skills
I'm offering
Having worked in the IT industry for over 20 years, I consider myself to be a well rounded IT professional.
Working in small organisations (<10 employees) and large organisations (> 5000 employees), I've seen the full breadth of how IT can affect business, for good and for bad.
Using this experience, I can now provide feature rich, reliable (over 99.9% up time), quality IT services to organisations of varying sizes.
I also have a firm belief that innovation should outweigh procurement.
• Day to day running of an IT dept, with all the usual hardware, software, decisions and contracts associated with that
• Multi Site Management
• Line management - Including recruitment, performance management and mentoring
• Budget Management of IT Cost Centre
• Disaster Recovery - Planning, Backups & Restoration
• Server Consolidation/Virtualization
• ITIL & ISO 27001 & CyberEssentials Standards/Accreditations
• Mobile Phone Management
• Internal Application Creation - PO System, Service Database, Intranet. Self taught skills, using ASP & SQL
• IT Policy creation & enforcement
Being personable and approachable, I can work with people across all levels of an organisation.
Working in small organisations (<10 employees) and large organisations (> 5000 employees), I've seen the full breadth of how IT can affect business, for good and for bad.
Using this experience, I can now provide feature rich, reliable (over 99.9% up time), quality IT services to organisations of varying sizes.
I also have a firm belief that innovation should outweigh procurement.
• Day to day running of an IT dept, with all the usual hardware, software, decisions and contracts associated with that
• Multi Site Management
• Line management - Including recruitment, performance management and mentoring
• Budget Management of IT Cost Centre
• Disaster Recovery - Planning, Backups & Restoration
• Server Consolidation/Virtualization
• ITIL & ISO 27001 & CyberEssentials Standards/Accreditations
• Mobile Phone Management
• Internal Application Creation - PO System, Service Database, Intranet. Self taught skills, using ASP & SQL
• IT Policy creation & enforcement
Being personable and approachable, I can work with people across all levels of an organisation.
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2017 - ?
job
IT Manager - Prominent Europe
unknown.
Nottingham - http://www.prominent-europe.co.uk/
Spread across five core sites (Nottingham, London, Paris, Milan, Barcelona), Prominent Europe is a well-established company involved in the design, development, and manufacture of high-end fashion.
• Day to day running of an IT dept, with all the usual hardware, software, decisions and contracts associated with that.
• Line management - Including recruitment, performance management and mentoring. Management of outsourced IT teams in our Spanish and London offices
• Budget Management of IT Cost Centre
• Implementation of Hyper V virtualisation
• Disaster Recovery - Backups & Restoration - Proven full restoration of core services in under one week
• Management of IT systems in retail stores
• Implementation of 3CX SIP/VoIP Phone System
• Leveraging IT to bridge the gap between the UK and the European satellite offices
• Implementation of Video Conference facility to allow video communication between sites
• Migration to Hybrid Microsoft 365, Exchange Online, Teams
• Management of Azure Hybrid Microsoft 365 / Exchange environment
• Creation of internal printcollection app, wearertrial app and complete redesign and build of Prominent's corporate website
• Management of IT policies, along with adherence to GDPR principles.
• Implementation of Multi Factor Authentication / security policies
Spread across five core sites (Nottingham, London, Paris, Milan, Barcelona), Prominent Europe is a well-established company involved in the design, development, and manufacture of high-end fashion.
• Day to day running of an IT dept, with all the usual hardware, software, decisions and contracts associated with that.
• Line management - Including recruitment, performance management and mentoring. Management of outsourced IT teams in our Spanish and London offices
• Budget Management of IT Cost Centre
• Implementation of Hyper V virtualisation
• Disaster Recovery - Backups & Restoration - Proven full restoration of core services in under one week
• Management of IT systems in retail stores
• Implementation of 3CX SIP/VoIP Phone System
• Leveraging IT to bridge the gap between the UK and the European satellite offices
• Implementation of Video Conference facility to allow video communication between sites
• Migration to Hybrid Microsoft 365, Exchange Online, Teams
• Management of Azure Hybrid Microsoft 365 / Exchange environment
• Creation of internal printcollection app, wearertrial app and complete redesign and build of Prominent's corporate website
• Management of IT policies, along with adherence to GDPR principles.
• Implementation of Multi Factor Authentication / security policies
Voip, Manager, Hybrid, Contracts, Hyper V, Redesign, App, Online, SIP, Software, Http, Development, Hardware, Implementation, It, Authentication, Design, Website, Security, Recruitment, GDpr, Management, Fashion, Performance Management, Mentoring, Azure, Exchange, Contracts, Video, Budget, Retail
2009 - 2017
job
IT Manager
KeTech LTD.
Nottingham - http://www.ketech.com
Spread across three sites (Nottingham, Preston & London), KeTech is a well-established set of companies specialising in the manufacture & integration of disparate communication technologies.
I made a strategic move to this new role to gain experience in a larger organization, with increased responsibilities, including people management.
Reporting directly to the CFO, my current responsibilities and key achievements include -
Spread across three sites (Nottingham, Preston & London), KeTech is a well-established set of companies specialising in the manufacture & integration of disparate communication technologies.
I made a strategic move to this new role to gain experience in a larger organization, with increased responsibilities, including people management.
Reporting directly to the CFO, my current responsibilities and key achievements include -
Management, Integration, People management, It, CFO, Http, Manager
2006 - 2009
job
IT Manager
Union Square Software.
Nottingham - http://www.unionsquaresoftware.com
Union Square Software is a SMB in Nottingham. Having developed an industry leading collaboration tool, they have increased in size year on year. This ongoing growth meant that the Director, whom was looking after IT, was getting overwhelmed, and so a position was tendered for an IT Manager. I was the first person in this position.
My role as IT manager was an all encompassing role, looking after all aspects of IT at Union Square.
I had a very hands on approach to my work. I rarely had a need (or desire) to outsource, as I would always attempt to learn and keep knowledge internally to the organisation. This approach has also allowed the IT budget to be better directed, with cost savings.
After three years at Union Square I have improved all aspects of Union Square's IT infrastructure. Notably -
• Creation and implementation of an SMS alerting program to monitor server stability
• Training Environment - I have setup a brand new Training Centre for our customers, using Thin Client technology and instant roll-back of environments using Virtual Technology Snap-shotting.
I also assisted other members of staff with customer consultancy, discussing technical issues, both hardware and software. Key elements of customer work were to offer consultancy before software purchase, ensuring available hardware was up to spec. I would then visit the customers site to install software. In some cases, a customer would have limited internal IT support (due to business size), which meant I would often have to unravel unfamiliar IT setups in order to perform the install. I would also liaise directly with customers for ongoing support issues, as well as version upgrades of software.
Union Square Software is a SMB in Nottingham. Having developed an industry leading collaboration tool, they have increased in size year on year. This ongoing growth meant that the Director, whom was looking after IT, was getting overwhelmed, and so a position was tendered for an IT Manager. I was the first person in this position.
My role as IT manager was an all encompassing role, looking after all aspects of IT at Union Square.
I had a very hands on approach to my work. I rarely had a need (or desire) to outsource, as I would always attempt to learn and keep knowledge internally to the organisation. This approach has also allowed the IT budget to be better directed, with cost savings.
After three years at Union Square I have improved all aspects of Union Square's IT infrastructure. Notably -
• Creation and implementation of an SMS alerting program to monitor server stability
• Training Environment - I have setup a brand new Training Centre for our customers, using Thin Client technology and instant roll-back of environments using Virtual Technology Snap-shotting.
I also assisted other members of staff with customer consultancy, discussing technical issues, both hardware and software. Key elements of customer work were to offer consultancy before software purchase, ensuring available hardware was up to spec. I would then visit the customers site to install software. In some cases, a customer would have limited internal IT support (due to business size), which meant I would often have to unravel unfamiliar IT setups in order to perform the install. I would also liaise directly with customers for ongoing support issues, as well as version upgrades of software.
Hardware, Customer, Manager, UP, Smb, Server, Organization, Software, Http, Infrastructure, Budget, Support, Growth, Implementation, It, Technology, SoMe, It infrastructure, Training, It support
2003 - 2006
job
Systems Engineer
Nottinghamshire Healthcare NHS Trust, Nottingham.
Having proven myself as a very competent Senior Technician I was asked if I would like a promotion to Systems Engineer.
This was a 3rd line support position, working within a small team involved with server side administration. This role introduced me to a very large server farm setup (over 150 physical servers) and all aspects of maintaining this server environment. I was mainly dealing with Microsoft and Citrix technologies.
This was a 3rd line support position, working within a small team involved with server side administration. This role introduced me to a very large server farm setup (over 150 physical servers) and all aspects of maintaining this server environment. I was mainly dealing with Microsoft and Citrix technologies.
Administration, Citrix, Support, Server, ME
1997 - 1998
job
Technical Advisor
RTA Limited.
Nottingham
This post involved the design and construction of people counters. Software design for the interface between people counter and PC. The people counters were installed in retail outlets across the UK. I was heavily involved in the installation of the people counters in the retail outlets.
This post involved the design and construction of people counters. Software design for the interface between people counter and PC. The people counters were installed in retail outlets across the UK. I was heavily involved in the installation of the people counters in the retail outlets.
Design, Retail, Software design, Software, PC
1995 - 1997
job
Computer Aided Manufacturing Technician
Prism Electrics, Hucknall.
This post involved the reading and understanding of complex scaled diagrams, programming of machinery to carry out construction across an array of materials.
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