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Michael Allen-Pugh
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Tiptree, United Kingdom
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United Kingdom
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Language
English
Fluently
My experience
2018 - ?
job
End-user Computing Principal Lead
Nuvens Consulting Ltd.
Direct and provide strategic guidance, direction, and roadmap for AWS APN Partner, focusing on AWS EUC technologies such as Workspaces/AppStream for seamless execution of operational activities. Control all aspects different multifaceted projects
operations from inception to completion within agreed time/budget. Identify training needs of staff and deliver coaching to
enhance consistent performance. Formulate effective marketing material to promote product/service, Statements of Work (SOW) to elaborate project-specific operations, deliverables, and timelines for vendor that offer services to client, and request for
information (RFI) to gather written capabilities of vendors. Steer quality assurance testing and documentation regarding internal
products in accordance with set QA standards. Oversee various products, such as device TRUST, Droplet, and Liquidware to compliment AWS Workspaces and AppSteam. Establish long-lasting relationships with potential stakeholders to surpass
customer objectives. Serve as liaison among clients and AWS for setting objectives/deliverables targets including software
development requirements.
• Replaced delivery on Citrix and local installations for core editorial application on AWS AppStream at media company.
• Allowed smooth remote usage worldwide for financial applications on AWS AppStream.
• Deployed global AWS Workspaces at financial institution with Azure AD integration.
• Exchanged Citrix with AppStream at retailer through replacement of major in-store application for the attainment of project
shared and individual goals.
• Migrated from Windows 7 to 10 Workspaces at multinational group.
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operations from inception to completion within agreed time/budget. Identify training needs of staff and deliver coaching to
enhance consistent performance. Formulate effective marketing material to promote product/service, Statements of Work (SOW) to elaborate project-specific operations, deliverables, and timelines for vendor that offer services to client, and request for
information (RFI) to gather written capabilities of vendors. Steer quality assurance testing and documentation regarding internal
products in accordance with set QA standards. Oversee various products, such as device TRUST, Droplet, and Liquidware to compliment AWS Workspaces and AppSteam. Establish long-lasting relationships with potential stakeholders to surpass
customer objectives. Serve as liaison among clients and AWS for setting objectives/deliverables targets including software
development requirements.
• Replaced delivery on Citrix and local installations for core editorial application on AWS AppStream at media company.
• Allowed smooth remote usage worldwide for financial applications on AWS AppStream.
• Deployed global AWS Workspaces at financial institution with Azure AD integration.
• Exchanged Citrix with AppStream at retailer through replacement of major in-store application for the attainment of project
shared and individual goals.
• Migrated from Windows 7 to 10 Workspaces at multinational group.
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Integration, Customer, Software, Development, Testing, Direction, Quality Assurance, Windows, Service, Marketing, Citrix, QA, Training, Azure, Budget, AWS, Operations, Coaching
2017 - 2018
freelance
AWS\Citrix Consultant
Mitie Group PLC.
Migrated and optimised three Citrix XenApp farms of varying legacy versions to new, administering proof-of-concept of Amazon
AppStream together with Liquidware/Amazon Workspaces. Rendered necessary training and transitional information onto
Citrix/AWS services from internal facilities to outsourcing company. Reviewed operations, speed, and cost, sharing results with top management for mitigating cost towards business case. Addressed traffic issues together with applications within datacentres through collaboration with third parties' stakeholders. Supported security team in rollout of Tenable IO. Analysed and budgeted
Amazon Workspaces. Identified slow-down in database operations / AWS for system.
• Devised and rolled-out 500 Amazon Workspace VDIs within business from with up-to 350 offered to offshore financial
services team with remainder to business users, transition teams, and offshore support teams.
• Relocated applications from undocumented Presentation Server 4.5/XenApp 6.5 farms to XenApp 7.13 farm with strict
deadlines to exit datacentres.
• Saved support calls for one-month per annum via analysis of current trends by improving Citrix services for users and support teams.
• Played key role in Citrix estates application usage assessment of more than 1K applications, unknown due to licensing
constraints.
AppStream together with Liquidware/Amazon Workspaces. Rendered necessary training and transitional information onto
Citrix/AWS services from internal facilities to outsourcing company. Reviewed operations, speed, and cost, sharing results with top management for mitigating cost towards business case. Addressed traffic issues together with applications within datacentres through collaboration with third parties' stakeholders. Supported security team in rollout of Tenable IO. Analysed and budgeted
Amazon Workspaces. Identified slow-down in database operations / AWS for system.
• Devised and rolled-out 500 Amazon Workspace VDIs within business from with up-to 350 offered to offshore financial
services team with remainder to business users, transition teams, and offshore support teams.
• Relocated applications from undocumented Presentation Server 4.5/XenApp 6.5 farms to XenApp 7.13 farm with strict
deadlines to exit datacentres.
• Saved support calls for one-month per annum via analysis of current trends by improving Citrix services for users and support teams.
• Played key role in Citrix estates application usage assessment of more than 1K applications, unknown due to licensing
constraints.
Operations, AWS, Training, Database, Management, Citrix, Security, Business Case, Offshore, Outsourcing, Support, Amazon, Assessment, Server, UP
2011 - 2017
job
IT Service Manager / Technical Architect / Project Manager
News UK.
Appointed for daily provision of IT service delivery, technical architecture services, and project management regarding News UK
4K users and Harper Collins 2K users on premise and in Cloud: proposing consultancy to Dow Jones. Single-handedly controlled
out-of-support Citrix estate across Harper Collins and rendered cost effective RemoteApp solution along with UK and global end-
users. Acted as service manager/owner, headed on- and off-shore teams regarding two outsourcing partners, whilst reporting to End-User Computing Manager. Oversaw shared services on behalf of News UK, Harper Collins, and related companies by
performing as part of publishing group. Steered and enriched IT services via development trusted relationships. Supervised IT
full project lifecycle operations, such as migrations, business continuity, disaster recovery, and end-of-life for optimising capacity and seamless service transitions. Delivered creative solutions for all technical problems through proper identification/resolution.
Simplified and heightened first-time fix rates, resulting in boosting customer satisfaction by studying trends and advancing service
desk with primary focus on driving knowledge. Utilised Amazon Workspaces for interacting with Business Intelligence
department and establishing worldwide BI solution, as well as simplifying.
• Decreased 80% applications and maximised environmental stability.
• Migrated and upgraded Citrix XenApp and XenDesktop from Citrix XenServer to VMWare.
• Led transfer and offshoring of stakeholder for Citrix XenApp/XenDesktop, Amazon Workspaces, and RemoteApp towards
managed service provider based in India.
• Devised and applied business continuity/disaster recovery plan regarding News UK that successively adopted across
company, co-ordinating with BC management for offering solution and streamlining site and locations processes by playing
vital role in simulations/real BC and DR events.
• Replaced RSA SecurID with Duo at Harper Collins, and Citrix VPN access with Okta RADIUS at News UK without
impacting daily operations.
4K users and Harper Collins 2K users on premise and in Cloud: proposing consultancy to Dow Jones. Single-handedly controlled
out-of-support Citrix estate across Harper Collins and rendered cost effective RemoteApp solution along with UK and global end-
users. Acted as service manager/owner, headed on- and off-shore teams regarding two outsourcing partners, whilst reporting to End-User Computing Manager. Oversaw shared services on behalf of News UK, Harper Collins, and related companies by
performing as part of publishing group. Steered and enriched IT services via development trusted relationships. Supervised IT
full project lifecycle operations, such as migrations, business continuity, disaster recovery, and end-of-life for optimising capacity and seamless service transitions. Delivered creative solutions for all technical problems through proper identification/resolution.
Simplified and heightened first-time fix rates, resulting in boosting customer satisfaction by studying trends and advancing service
desk with primary focus on driving knowledge. Utilised Amazon Workspaces for interacting with Business Intelligence
department and establishing worldwide BI solution, as well as simplifying.
• Decreased 80% applications and maximised environmental stability.
• Migrated and upgraded Citrix XenApp and XenDesktop from Citrix XenServer to VMWare.
• Led transfer and offshoring of stakeholder for Citrix XenApp/XenDesktop, Amazon Workspaces, and RemoteApp towards
managed service provider based in India.
• Devised and applied business continuity/disaster recovery plan regarding News UK that successively adopted across
company, co-ordinating with BC management for offering solution and streamlining site and locations processes by playing
vital role in simulations/real BC and DR events.
• Replaced RSA SecurID with Duo at Harper Collins, and Citrix VPN access with Okta RADIUS at News UK without
impacting daily operations.
Support, Customer, Manager, Service Delivery, LED, Processes, Service Manager, Performing, Off-shore, BEE, Development, Amazon, Project Management, It, Outsourcing, Service, Architecture, Citrix, Management, Cloud, VMware, Operations, Business Intelligence, Project Manager
2007 - 2011
job
IT Infrastructure Analyst / Citrix Server Administrator
Brit Insurance.
Facilitated and executed application delivery, security analysis, server deployments, device troubleshooting, and application/hardware support. Carried out the role of primary support contact for Citrix estate and performed as technical architect for development and improvements to enable service delivery operations. Addressed client issues by taking ownership for timely
resolution by working in ITIL environment.
• Received recipient of first Brit Insurance Achievement Award in recognition for going above / beyond, delivering
outstanding service for addressing issues relating with SharePoint, which impacting on company's future.
• Demonstrated issue with MFD print manufacturer's printer driver that severe effected on Citrix business printing services
throughout the company, interacting with manufacturer on revisions/testing with driver to stable environment.
resolution by working in ITIL environment.
• Received recipient of first Brit Insurance Achievement Award in recognition for going above / beyond, delivering
outstanding service for addressing issues relating with SharePoint, which impacting on company's future.
• Demonstrated issue with MFD print manufacturer's printer driver that severe effected on Citrix business printing services
throughout the company, interacting with manufacturer on revisions/testing with driver to stable environment.
Hardware, Citrix server, Service Delivery, Administrator, Server, Development, Testing, Insurance, Analyst, Infrastructure, Operations, Support, It, Service, Security, Citrix, Print, It infrastructure, SharePoint, ITIL
2004 - 2007
job
Senior Systems Engineer
Morse Group.
(CitiGroup, RBS, Kleinwort Benson and Nomura)
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My education
University of Warwick
Bachelors, Electronic
Bachelors, Electronic
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