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Senior Learning Experience Designer
Dominic Reimbold
,
Tongham, Farnham, United Kingdom
Experience
Other titles
Skills
I'm offering
Partners with senior stakeholders aligning global training needs with business, selecting right solution based on performance or learning needs, planning by developing objectives and making it stick.
Sees the big picture, goals and needs of the business to ensure budget and learning initiatives are really part of the solution. Determines the role - or not - of training. Sets measurable goals and analyses what people need to do on the job to reach that goal redesigning, developing and delivering digital training with superior ROI.
Sees the big picture, goals and needs of the business to ensure budget and learning initiatives are really part of the solution. Determines the role - or not - of training. Sets measurable goals and analyses what people need to do on the job to reach that goal redesigning, developing and delivering digital training with superior ROI.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Spanish
Fluently
French
Good
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2019 - ?
job
Senior Learning Experience Design Specialist
GTI Ltd.
Independent Contractor or Interim completing assignments in Professional Services, IT for restructuring and change via own limited company or another type of intermediary to the client. Bilingual (English/Spanish). See dedicated portfolio: lxd-at-gti.tech (tbc)
Pinnacle (St. James Wealth Management): Learning & Development Lead (10 Months)
Engaged to provide coaching and training to 30+ new hires in leading financial services company providing wealth management services to high-net-worth professionals, businesses, and individuals.
* Overhauled all existing training to fit the needs of a remote sales team in response to Covid19.
* Transferred learning to totally online model, creating new, interactive content, and saving approx. £150k through design and curation of bespoke training videos.
* Created realistic exercises and reinforcement for skilling on complex cash flow forecasting software provided client facing skills and use of powerful graphs for sales augments
* Reduced staff t/o by 20%, by coaching communication improvements, reinforcing change by using recordings and setting improvement benchmarks.
BAE Systems - Ethics and Compliance: Learning Manager (5 months)
BAE required global eLearning content design for existing portal and 3 new Global LMS platforms with infrastructure across UK, Australia and KSA for 6,000 learners and 3 LMS.
* Determined Project Management definitions, budget, and workstreams; initialised needs analysis, storyboarding and eLearning content development in rigorous Instructional design format.
* Implemented restricted content, activities and course interaction for mandated Ethics and Data protection eLearning delivering Operating Framework, Code of Conduct, Data Protection, Anti Bribery & Corruption, creating robust learning assessments and certification, utilising global communication and inclusivity to drive engagement.
* Innovated and proposed 'Personae' character set for Diversity & Inclusion compliance, completed storyboarding and updated content for developer teams to create genuine mirror of the BAE Systems' global workforce.
Jaguar Land Rover (JL)- Design of GDPR Compliance Training & Global Delivery: L&D Partner (2 months)
Managed ''Project Rescue", redesigning existing content for delivery and certification of GDPR purchasing certification and process for 200+ participants in classroom (face-to-face), and virtual platforms to strict deadline.
* Managed delivery face to face and virtual delivery for 200+ Purchasing professionals; coaching on process design and communications to SMEs, process mapping in Visio ensuring on track, compliant GDPR process launch as Evangelist to connect and get commitments across a siloed stakeholder group.
* Worked in very close partnership with programming specialists, to certify and train buyers in new GDPR process redeveloping existing content, providing baseline and advanced education in adobe, DocuSign, and all systemic SAP factors.
* Provided recommendation reports to global L&D for improved Instructional Design methodology to ensure workforce comprehension and adherence to trained processes for SAP.
* Delivered Train the Trainer instructional design manuals and content to L&D department for continuous delivery and reskilling post project.
* Evangelist for roll out and communications partnering closely with JL Communications dept., attendee chasing of international attendees managing highly variable working rotas in UK, India and Slovenia, achieving 98%+ attendance surpassing expectations.
Career History
Pinnacle (St. James Wealth Management): Learning & Development Lead (10 Months)
Engaged to provide coaching and training to 30+ new hires in leading financial services company providing wealth management services to high-net-worth professionals, businesses, and individuals.
* Overhauled all existing training to fit the needs of a remote sales team in response to Covid19.
* Transferred learning to totally online model, creating new, interactive content, and saving approx. £150k through design and curation of bespoke training videos.
* Created realistic exercises and reinforcement for skilling on complex cash flow forecasting software provided client facing skills and use of powerful graphs for sales augments
* Reduced staff t/o by 20%, by coaching communication improvements, reinforcing change by using recordings and setting improvement benchmarks.
BAE Systems - Ethics and Compliance: Learning Manager (5 months)
BAE required global eLearning content design for existing portal and 3 new Global LMS platforms with infrastructure across UK, Australia and KSA for 6,000 learners and 3 LMS.
* Determined Project Management definitions, budget, and workstreams; initialised needs analysis, storyboarding and eLearning content development in rigorous Instructional design format.
* Implemented restricted content, activities and course interaction for mandated Ethics and Data protection eLearning delivering Operating Framework, Code of Conduct, Data Protection, Anti Bribery & Corruption, creating robust learning assessments and certification, utilising global communication and inclusivity to drive engagement.
* Innovated and proposed 'Personae' character set for Diversity & Inclusion compliance, completed storyboarding and updated content for developer teams to create genuine mirror of the BAE Systems' global workforce.
Jaguar Land Rover (JL)- Design of GDPR Compliance Training & Global Delivery: L&D Partner (2 months)
Managed ''Project Rescue", redesigning existing content for delivery and certification of GDPR purchasing certification and process for 200+ participants in classroom (face-to-face), and virtual platforms to strict deadline.
* Managed delivery face to face and virtual delivery for 200+ Purchasing professionals; coaching on process design and communications to SMEs, process mapping in Visio ensuring on track, compliant GDPR process launch as Evangelist to connect and get commitments across a siloed stakeholder group.
* Worked in very close partnership with programming specialists, to certify and train buyers in new GDPR process redeveloping existing content, providing baseline and advanced education in adobe, DocuSign, and all systemic SAP factors.
* Provided recommendation reports to global L&D for improved Instructional Design methodology to ensure workforce comprehension and adherence to trained processes for SAP.
* Delivered Train the Trainer instructional design manuals and content to L&D department for continuous delivery and reskilling post project.
* Evangelist for roll out and communications partnering closely with JL Communications dept., attendee chasing of international attendees managing highly variable working rotas in UK, India and Slovenia, achieving 98%+ attendance surpassing expectations.
Career History
Continuous delivery, Net, Developer, Adobe, Infrastructure, Content design, Process design, Development, International, It, Software, Online, Interim, Framework, Processes, Portal, Manager, Management, Project Management, Coaching, Budget, Forecasting, SAP, Training, Content Development, Visio, Design, GDpr, GDPR Compliance, Data protection, Sales, Compliance, Content, Process Mapping
2014 - 2018
job
Training & Operations CARE Services Manager
Asurion Europe.
Engaged as Training Lead for Europe and Philippine teams, focusing on 5 client SLAs and input for European Requests for Proposals in regulated 'white label' Insurance.
* Led accreditation programme for European Complaint Handlers and 120 front line Insurance Claims Agents as inhouse Champion for EU Knowledge Base (SharePoint, Cornerstone, Knowledge Hub).
* Led customisation and implementation of competency frameworks for 2 job families enabling assessment centre, new hire onboarding, leadership development and performance management.
* Designed and delivered Root Cause Analysis sessions enabling faster complaints resolution and key improvements to delivery and service logistics partner DPD.
* Raised induction retention by 30% with engaging Compliance and Product training via Microsoft Dynamics to ensure engaging sessions with embedded knowledge.
* Reduced time to performance for financial software applications users by 70% and developed "How to" video guides, for BAU claims handling, further embedding FCA compliance policies.
* Elevated Net Promotor Score (NPS) of 86% in year 1 for Tesco insurance claims, a World best score, boosting profile of EU L&D and operations.
* Led accreditation programme for European Complaint Handlers and 120 front line Insurance Claims Agents as inhouse Champion for EU Knowledge Base (SharePoint, Cornerstone, Knowledge Hub).
* Led customisation and implementation of competency frameworks for 2 job families enabling assessment centre, new hire onboarding, leadership development and performance management.
* Designed and delivered Root Cause Analysis sessions enabling faster complaints resolution and key improvements to delivery and service logistics partner DPD.
* Raised induction retention by 30% with engaging Compliance and Product training via Microsoft Dynamics to ensure engaging sessions with embedded knowledge.
* Reduced time to performance for financial software applications users by 70% and developed "How to" video guides, for BAU claims handling, further embedding FCA compliance policies.
* Elevated Net Promotor Score (NPS) of 86% in year 1 for Tesco insurance claims, a World best score, boosting profile of EU L&D and operations.
Compliance, Manager, LED, Software, Development, Retention, Insurance, Assessment, Net, Implementation, Embedded, Operations, Service, Leadership development, Management, Leadership, Onboarding, Performance Management, Training, SharePoint, Video
2012 - 2014
job
Head of Learning & Development
Lycatel Group.
Defined and set training strategy for the HQ workforce, growing a team of 8 Trainers covering USA and EU; L&D designate appointed to QA Committee.
* Created and led delivery of new induction process, developed policy training which reduced churn by 75% in 3 months with over 90% satisfaction across 1200+ new recruits surveyed.
* Recommended and installed £150k new training suite as part of Academy launch, internally recruited and developed 11 Training & Performance Coaches through internal promotions, effective competency investigation and aptitude testing significantly impacting retention and motivation in 2 call centres.
* Reconceived and implemented interactive learning aligned to QA, supporting the integration of 3 apprenticeship programmes, first for sector London
* Designed and embedded key competency framework for 3 job roles (100) employees, which improved staffing forecasts, hiring, and certifying partners in Colombia, Morocco, and USA.
* Created and led delivery of new induction process, developed policy training which reduced churn by 75% in 3 months with over 90% satisfaction across 1200+ new recruits surveyed.
* Recommended and installed £150k new training suite as part of Academy launch, internally recruited and developed 11 Training & Performance Coaches through internal promotions, effective competency investigation and aptitude testing significantly impacting retention and motivation in 2 call centres.
* Reconceived and implemented interactive learning aligned to QA, supporting the integration of 3 apprenticeship programmes, first for sector London
* Designed and embedded key competency framework for 3 job roles (100) employees, which improved staffing forecasts, hiring, and certifying partners in Colombia, Morocco, and USA.
Training, QA, Integration, Embedded, Motivation, Retention, Testing, Development, USA, Framework, LED
2007 - 2012
job
UK Conference & CPD Director
Turnaround Management Association UK.
Board Director TMA UK and Europe Representative, International Educational Oversight Committee, TMA International, Chicago, USA.
* Led, produced, and project managed 4 annual conferences with highest delegate satisfaction rating in TMA history, increasing membership by 35% in year 1.
* Designed and delivered workshops and interactive events with CPD for high-profile corporate clients including Barclays, KPMG, Skadden Arps, Jones JLL, Gordon Brothers, Vantis, Salans, and Bird & Bird.
* Produced and promoted 30+ learning events in UK, EU and USA, including new standards for Turnaround Leadership Development, Complex Financing Approaches, and Ethical Behaviour, providing CPD certification.
* OHIM (Alicante Spain) Change consultant tbc
Earlier Career
* Led, produced, and project managed 4 annual conferences with highest delegate satisfaction rating in TMA history, increasing membership by 35% in year 1.
* Designed and delivered workshops and interactive events with CPD for high-profile corporate clients including Barclays, KPMG, Skadden Arps, Jones JLL, Gordon Brothers, Vantis, Salans, and Bird & Bird.
* Produced and promoted 30+ learning events in UK, EU and USA, including new standards for Turnaround Leadership Development, Complex Financing Approaches, and Ethical Behaviour, providing CPD certification.
* OHIM (Alicante Spain) Change consultant tbc
Earlier Career
Leadership, Leadership development, Workshops, Turnaround, Development, International, USA, LED
2007 - 2012
freelance
Independent L&D/OD Contractor
Global Talent Implementation Ltd.
2006 - 2007
job
Senior Learning & Development Manager (Europe)
Samsung Europe.
Development, Manager
My education
University of Chicago Booth School of Business
MBA, Business
MBA, Business
University London
Bachelors, Humanities
Bachelors, Humanities
University of Maryland
Masters, Instructional Design and Technology (Minor in Project Management)
Masters, Instructional Design and Technology (Minor in Project Management)
?
-
2020
ROI Institute
Masters, Teams, WebEx, Google Hangouts, Blackboard (Minor in Databases)
Masters, Teams, WebEx, Google Hangouts, Blackboard (Minor in Databases)
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