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PRODUCT OWNER | SERVICE OWNER | CYBER SECURITY PROFESSIONAL
Colin McDonald
,
CONWY, United Kingdom
Experience
Other titles
Skills
I'm offering
Experienced IT Manager with over 30 years’ knowledge on various systems and platforms in both the Public and Private Sectors, with in-depth knowledge of IT Service Management, Product Management and Cloud Security. Team Player with proven skills in IT architecture, IT system design and ITIL service development for a FTSE 100 listed company with more than 130k users worldwide.
KEY SKILLS
- Leadership - Stakeholder Management
- Vendor Management - Product Ownership
- Proofpoint Security Stack - Cyber Security
- Service Management (ITIL) - Six Sigma
- Copes under pressure - Adaptability
- Team work - Communication skills
KEY SKILLS
- Leadership - Stakeholder Management
- Vendor Management - Product Ownership
- Proofpoint Security Stack - Cyber Security
- Service Management (ITIL) - Six Sigma
- Copes under pressure - Adaptability
- Team work - Communication skills
Markets
United Kingdom
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Available
My experience
2014 - 2021
job
PRODUCT OWNER
GlaxoSmithKline.
Accountability for the Strategy, Architecture, Design, Engineering and Service Delivery of Email
protection services for a FTSE 100 company with over 130k users globally. Developed strong working
relationships across internal IT Functions and External Partners/Vendors, this included managing and mentoring diverse virtual teams across multiple time zones.
● Reduced the number of Malicious or SPAM emails reaching the end users by 90% above
existing services. Accountability for the implementation and configuration of the SaaS
Proofpoint Cloud Protection stack deployed in front of the O365 Exchange Online Protection
Service. Through effective Scaled Agile principles the service was deployed 6 months ahead
of schedule to meet the growing cyber threat caused by the Covid-19 Pandemic.
● Accomplished the implementation of an Email Authentication strategy that enabled GSK to become DMARC compliant across its portfolio of 17.5k domains. Program included initiating
the Business Rationale, Senior Stakeholder and Vendor Management, developing and
implementing an Email Domain Strategy that maximises protection against email spoofing and increases the likelihood of emails being delivered to the intended recipients Inbox.
● O365 Global Administrator with over 12 years experience of O365 Exchange that includes
Mailbox Migrations, Configuration for Security and Compliance and Privilege Access
Management using RBAC.
● Exceeded Service Level Agreement for availability (99.99%) of an internal SMTP infrastructure
for On-Premise applications to send and receive emails. Accountable for the Strategy, System
Architecture Design, System Engineering and Deployment of a resilient SMTP Email Service
based on Proofpoint Protection Servers. The Service design included building out an effective
Problem Management process that minimized the impact of Incidents through good incident
analysis to identify trends and eliminate root causes.
protection services for a FTSE 100 company with over 130k users globally. Developed strong working
relationships across internal IT Functions and External Partners/Vendors, this included managing and mentoring diverse virtual teams across multiple time zones.
● Reduced the number of Malicious or SPAM emails reaching the end users by 90% above
existing services. Accountability for the implementation and configuration of the SaaS
Proofpoint Cloud Protection stack deployed in front of the O365 Exchange Online Protection
Service. Through effective Scaled Agile principles the service was deployed 6 months ahead
of schedule to meet the growing cyber threat caused by the Covid-19 Pandemic.
● Accomplished the implementation of an Email Authentication strategy that enabled GSK to become DMARC compliant across its portfolio of 17.5k domains. Program included initiating
the Business Rationale, Senior Stakeholder and Vendor Management, developing and
implementing an Email Domain Strategy that maximises protection against email spoofing and increases the likelihood of emails being delivered to the intended recipients Inbox.
● O365 Global Administrator with over 12 years experience of O365 Exchange that includes
Mailbox Migrations, Configuration for Security and Compliance and Privilege Access
Management using RBAC.
● Exceeded Service Level Agreement for availability (99.99%) of an internal SMTP infrastructure
for On-Premise applications to send and receive emails. Accountable for the Strategy, System
Architecture Design, System Engineering and Deployment of a resilient SMTP Email Service
based on Proofpoint Protection Servers. The Service design included building out an effective
Problem Management process that minimized the impact of Incidents through good incident
analysis to identify trends and eliminate root causes.
Security, Service Delivery, Administrator, Online, Infrastructure, Implementation, Authentication, It, Engineering, Vendor Management, Compliance, Service, Design, Architecture, Management, Service Design, Cloud, Product owner, Saas, Mentoring, Agile, Deployment, Exchange
1998 - 2000
job
SYSTEMS ANALYST
British Sugar.
Successfully deployed the Y2K patches and upgrades across every Desktop, Laptop and Servers at the Business HQ and manufacturing sites. Responsible for scheduling dates and times for
deployment with the Site Managers, seeking access to restricted areas and deploying with minimal
impact to business processes.
deployment with the Site Managers, seeking access to restricted areas and deploying with minimal
impact to business processes.
Deployment, Analyst, Processes
1990 - 1998
job
PL/1 Programmer and JCL Script author
HM Forces.
for managing Officers/Soldiers Personnel Records; Unix and
Oracle Administrator for a Joint Wargaming Application housed at the American Headquarters in Ramstein, Germany.
Oracle Administrator for a Joint Wargaming Application housed at the American Headquarters in Ramstein, Germany.
Oracle, Unix, JCL, PL / 1, Administrator
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