$$$$
{{ $t($store.state.user.experience_value_in_dollars) }}
Expert
{{ $t($store.state.user.experience_search_name) }}
0
jobs
Programme and Senior Project Manager delivering software, SaaS and business change
Sally-Anne Baxter
,
LONDON, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a freelance contractor who specialises in Programme and Project Management within technology and business transformation. I translate an organisation’s imperative for change, leveraging IT with process and people, to scope, deliver and embed change. I have experience across digital and business change, successfully delivering complex software, SaaS and business change. I translate business problems and define holistic solutions that harness digital and business capability.
Markets
United Kingdom
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2020 - ?
job
Director
She Loves Change Ltd.
• Designed and developed website for my company, She Loves Change Ltd
• Working on build of online strategy, including SEO, branding, and content to provide and promote skills set and service offerings
• Working on build of online strategy, including SEO, branding, and content to provide and promote skills set and service offerings
Branding, Seo, Service, Website, Content, Online
2020 - 2020
job
Programme Manager
E-Commerce Start-Up.
Led viability assessment and initial set up of an e-commerce start up in the retail sector, including concept design and business objectives. The programme was put on hold until 2021 due to COVID and Brexit risks
• Sourced best ecommerce platform solution through requirements analysis and detailed market research
• Conducted customer and market research to establish and develop customer journey and website design
• Initiated and built Best Practice guides for SEO, Marketing and PR for website design and pre and post launch strategy,
• Sourced suppliers and researched and designed logistic processes for product to customer lifecycle
• Sourced best ecommerce platform solution through requirements analysis and detailed market research
• Conducted customer and market research to establish and develop customer journey and website design
• Initiated and built Best Practice guides for SEO, Marketing and PR for website design and pre and post launch strategy,
• Sourced suppliers and researched and designed logistic processes for product to customer lifecycle
Pr, Platform, Customer, Manager, UP, LED, Processes, Assessment, Website, Marketing, E-commerce, Research, Market research, Retail, Ecommerce, Seo, Design
2020 - 2020
temp
Programme Manager - Contract
Vistra.
(private equity owned)
Jan 2020 - Apr 2020
Provide Governance, Fund administration, advisory and transaction support to wealth and investment management firms across the globe.
Programme Manager - Contract
£3m project to deliver global changes across 2 Salesforce platforms with geographically remote team of 7 across 33 countries and 40 divisions/OpCos. Changes delivered as first part of strategy to move to one Salesforce Enterprise platform
• Managed 33 Heads of Countries to champion implementation through leadership communication and engagement. Mobilised team of 35+ Salesforce Super Users across the business to provide training and roll out support
• Achieved alignment of processes with Private Equity, company and departmental strategy and Target Operating Model
• Expedited product taxonomy and sales stage changes to align the platform with business and services restructure
• Delivered new dashboards and reporting data improvements to enable one customer view and enhanced customer sales
• Co-ordinated Third Party SF Consultancy RFP to design and deliver recommendations for one SF Platform approach
Jan 2020 - Apr 2020
Provide Governance, Fund administration, advisory and transaction support to wealth and investment management firms across the globe.
Programme Manager - Contract
£3m project to deliver global changes across 2 Salesforce platforms with geographically remote team of 7 across 33 countries and 40 divisions/OpCos. Changes delivered as first part of strategy to move to one Salesforce Enterprise platform
• Managed 33 Heads of Countries to champion implementation through leadership communication and engagement. Mobilised team of 35+ Salesforce Super Users across the business to provide training and roll out support
• Achieved alignment of processes with Private Equity, company and departmental strategy and Target Operating Model
• Expedited product taxonomy and sales stage changes to align the platform with business and services restructure
• Delivered new dashboards and reporting data improvements to enable one customer view and enhanced customer sales
• Co-ordinated Third Party SF Consultancy RFP to design and deliver recommendations for one SF Platform approach
Design, Administration, Training, Salesforce, Leadership, Management, Sales, RFP, Implementation, Support, Enterprise, Processes, Manager, Customer, Platform
2019 - 2019
temp
Brand and Marketing Programme Manager - Contract
Kingfisher PLC.
Sep 2019 - Dec 2019
An international home improvement company with over 1360 stores in nine countries across Europe.
Brand and Marketing Programme Manager - Contract
Refresh of Global Brand Campaign processes focused on launching home products (e.g. bathrooms, kitchens, etc.) for a new B&Q brand
• Led 10 internal teams in UK and France and 3 third party agencies to re-design campaign process for faster turnaround and cost reduction
• Managed, tracked, and monitored all global Campaign budgets c. £6m and ensured control on expenditure
An international home improvement company with over 1360 stores in nine countries across Europe.
Brand and Marketing Programme Manager - Contract
Refresh of Global Brand Campaign processes focused on launching home products (e.g. bathrooms, kitchens, etc.) for a new B&Q brand
• Led 10 internal teams in UK and France and 3 third party agencies to re-design campaign process for faster turnaround and cost reduction
• Managed, tracked, and monitored all global Campaign budgets c. £6m and ensured control on expenditure
Marketing, Design, C, Turnaround, International, Campaign, Processes, LED, Manager
2019 - 2019
freelance
Change Consultant - Contract
The Restaurant Group.
Worked in close collaboration with the Change Director to review, analyse and assess over 200 change initiatives
• Assessed 200 Wagamama IT and Business pipeline initiatives and provided recommendations on categorisation and delivery impacts
• Facilitated TRG and Wagamama teams to map out joint governance requirements and processes for pipeline and management of projects
• Assessed 200 Wagamama IT and Business pipeline initiatives and provided recommendations on categorisation and delivery impacts
• Facilitated TRG and Wagamama teams to map out joint governance requirements and processes for pipeline and management of projects
Management, It, Processes
2018 - 2019
job
Head of Projects
Change Delivery.
- Designed UK projects roadmap, pipeline strategy, project methodology and lifecycle to align and support company local and global strategy
• AMEX Travel - Replaced existing legacy AMEX Business Travel tool with new AMEX tool across DAN UK (23 agencies)
• Salesforce - As part of a Global Salesforce programme, defined the rollout approach and implementation strategy for Salesforce Account Management module across 23 agencies in the UK
• AMEX Travel - Replaced existing legacy AMEX Business Travel tool with new AMEX tool across DAN UK (23 agencies)
• Salesforce - As part of a Global Salesforce programme, defined the rollout approach and implementation strategy for Salesforce Account Management module across 23 agencies in the UK
Account management, Salesforce, Management, Implementation, Support
2017 - 2019
temp
Head of Projects (Permanent) & Programme Manager (Contract)
Dentsu Aegis.
Mar 2017 - Mar 2019
A global media group that specialises in Media, Digital and Creative Communications services that Innovate the way brands are built.
Head of Projects (Permanent) & Programme Manager (Contract)
Contracted as Programme Manager, then promoted to newly created role UK Head of Projects. As Programme Manager, delivered a complex SaaS programme and as Head of Projects led the design of change delivery processes
A global media group that specialises in Media, Digital and Creative Communications services that Innovate the way brands are built.
Head of Projects (Permanent) & Programme Manager (Contract)
Contracted as Programme Manager, then promoted to newly created role UK Head of Projects. As Programme Manager, delivered a complex SaaS programme and as Head of Projects led the design of change delivery processes
Design, Saas, Processes, LED, Manager
2017 - 2018
job
Programme Manager
unknown.
Replacing existing media buying and programmatic trading software with 2 new SaaS applications to improve media buying process and programmatic trading ROI. Budget of £5m to implement across 6 x DAN UK agencies and integrate with existing finance tools
• Spearheaded development and implementation of a standardised end-to-end process and way of working for DAN media brands, from initial campaign planning, through transacting with media owners to invoicing the client - with full integration of tools to eliminate multiple data entry
• Managed third party supplier in development of an existing enterprise media campaign planning tool for the UK market, building an MVP to include UK media functionality on the supplier roadmap. Enhanced supplier and client partner relationship through the implementation of Agile design processes
• Spearheaded development and implementation of a standardised end-to-end process and way of working for DAN media brands, from initial campaign planning, through transacting with media owners to invoicing the client - with full integration of tools to eliminate multiple data entry
• Managed third party supplier in development of an existing enterprise media campaign planning tool for the UK market, building an MVP to include UK media functionality on the supplier roadmap. Enhanced supplier and client partner relationship through the implementation of Agile design processes
Design, Budget, Agile, ROI, Saas, Finance, Integration, Media buying, Implementation, Programmatic, Development, Software, Campaign, Enterprise, Processes, Manager
2016 - 2016
temp
Brand and Marketing Programme Manager - Contract
Collinson Group.
July 2016 - Oct 2016
Airport & Travel enhancement through Priority Pass, Loyalty Programmes & Customer Engagement, Insurance & Protection
Brand and Marketing Programme Manager - Contract
Refresh of Global Brand Campaign processes focused on launching home products (e.g. bathrooms, kitchens, etc.) for a new B&Q brand
• Client website refresh: Loyalty Programme website UX design refresh. Worked with Product Owner to review and define required changes / amends, worked with Tech Lead, UX and back end developers to communicate changes, test and implement (Agile/responsive design/mobile/tablet)Managed, tracked, and monitored all global Campaign budgets c. £6m and ensured control on expenditure
• Insurance Add On Product: Worked with Product Manager and Tech Leads to identify new product functionality and supporting 'epics' to pull together estimates. Wrote end-to-end project plan with SMEs across all impacted business functions (Finance Operations, Legal, Insurance, Technical documentation, Marketing and Call Centre). (Agile)
Airport & Travel enhancement through Priority Pass, Loyalty Programmes & Customer Engagement, Insurance & Protection
Brand and Marketing Programme Manager - Contract
Refresh of Global Brand Campaign processes focused on launching home products (e.g. bathrooms, kitchens, etc.) for a new B&Q brand
• Client website refresh: Loyalty Programme website UX design refresh. Worked with Product Owner to review and define required changes / amends, worked with Tech Lead, UX and back end developers to communicate changes, test and implement (Agile/responsive design/mobile/tablet)Managed, tracked, and monitored all global Campaign budgets c. £6m and ensured control on expenditure
• Insurance Add On Product: Worked with Product Manager and Tech Leads to identify new product functionality and supporting 'epics' to pull together estimates. Wrote end-to-end project plan with SMEs across all impacted business functions (Finance Operations, Legal, Insurance, Technical documentation, Marketing and Call Centre). (Agile)
Finance, Customer, Manager, Processes, Campaign, Responsive, Insurance, Technical documentation, Website, Test, Marketing, Responsive design, Product owner, C, Product Manager, Agile, UX, Operations, UX Design, Design
2015 - 2016
temp
Business Project Manager
unknown.
Successful implementation of a Digital Transformation Programme, implementing a SaaS product to transform the way people worked, drive collaboration across both teams and cross functional teams and support virtual and agile working practices and strategy
• Recognised for accomplishment and the programme received "The Jive World Award" for Digital Transformation
• Led all business workstreams to design, communicate and deliver changes, create sustainable processes for new ops model, design and deliver training programmes and processes to support rollout
• Co-ordinated internal IT teams and third party supplier to plan and deploy on-premises build and hosting
• Recognised for accomplishment and the programme received "The Jive World Award" for Digital Transformation
• Led all business workstreams to design, communicate and deliver changes, create sustainable processes for new ops model, design and deliver training programmes and processes to support rollout
• Co-ordinated internal IT teams and third party supplier to plan and deploy on-premises build and hosting
Design, Project Manager, Digital transformation, Agile, Training, Saas, It, Implementation, Transformation, Hosting, Support, Processes, LED, Manager
2013 - 2014
temp
Senior Project Manager - Contract
University of Western Australia.
Led 9 projects, including a large RFP to replace the existing library system and digitise periodicals with $5m budget and team of 39.
• Managed the RPF to replace 4 legacy library systems and integrate a further 6, managed BA, IT & SME teams to map 'As-Is' & 'To-Be' processes and future state technology infrastructure
• Facilitated workshops with Library and IT Directors to identify and model digitisation opportunities for RFP input and supplier discussions
• Completed RFP communications requirements across different user groups and created and updated communication plans across both internal University departments and the entire student body
• Managed the RPF to replace 4 legacy library systems and integrate a further 6, managed BA, IT & SME teams to map 'As-Is' & 'To-Be' processes and future state technology infrastructure
• Facilitated workshops with Library and IT Directors to identify and model digitisation opportunities for RFP input and supplier discussions
• Completed RFP communications requirements across different user groups and created and updated communication plans across both internal University departments and the entire student body
Project Manager, Budget, RFP, Technology, Workshops, It, Infrastructure, Processes, LED, Manager
2012 - 2013
temp
Senior Project Manager - Contract
Asgard Australia.
Jun 2012 - Mar 2013
Asgard works with financial advisers to provide superannuation funds, pension funds, investment funds, managed funds, and shares.
Senior Project Manager - Contract
Overall management and successful implementation of two key projects
Client Exit Programme
• Asgard key client of 10 years, Mercer, made the decision to move to a competitor
• Managed the entire client exit programme with $1.5m budget and team of 10 to migrate Mercer to a competitor
• Reviewed all impacted As Is processes and identified changes for To Be operating model across 5+ business divisions, including Tax, Regulatory Services, Customer Services, Reporting and Finance
• Led IT team workshops to understand data IP and migration of data to competitor activities
• Acted as conduit between Asgard, competitor and client to ensure successful and clean exit and adherence to contractual terms across all 3 parties
Insurance Project
• Managed 3rd party supplier to rollout white-label fund insurance product across Asgard fund platforms with $2m budget and team of 20
• Led BAs & SMEs to assess new product, map out process impacts, and design 'To-Be' operating model for launch
• Worked with Change Manager to build implementation and roll out strategy, comms and plan for internal teams and external Insurance brokers
Asgard works with financial advisers to provide superannuation funds, pension funds, investment funds, managed funds, and shares.
Senior Project Manager - Contract
Overall management and successful implementation of two key projects
Client Exit Programme
• Asgard key client of 10 years, Mercer, made the decision to move to a competitor
• Managed the entire client exit programme with $1.5m budget and team of 10 to migrate Mercer to a competitor
• Reviewed all impacted As Is processes and identified changes for To Be operating model across 5+ business divisions, including Tax, Regulatory Services, Customer Services, Reporting and Finance
• Led IT team workshops to understand data IP and migration of data to competitor activities
• Acted as conduit between Asgard, competitor and client to ensure successful and clean exit and adherence to contractual terms across all 3 parties
Insurance Project
• Managed 3rd party supplier to rollout white-label fund insurance product across Asgard fund platforms with $2m budget and team of 20
• Led BAs & SMEs to assess new product, map out process impacts, and design 'To-Be' operating model for launch
• Worked with Change Manager to build implementation and roll out strategy, comms and plan for internal teams and external Insurance brokers
Design, Project Manager, Budget, Management, Finance, Workshops, It, Implementation, Insurance, Regulatory, Pension, Processes, LED, Manager, Customer
2011 - 2012
job
Senior Project Manager
Bankwest Australia.
Aug 2011 - Jul 2012
A full-service bank offering Personal and Business Banking solutions for the financial needs of Australians.
Senior Project Manager
Project delivery, driving changes to projects and redesigning a Target Operating Model (TOM). Nominated for company award 'Best Team Player'
• Target Operating Model Project: Identified strategically aligned TOM changes across Business and Retail Banking that would provide savings and efficiency gains. Designed new TOM and developed accompanying Business Case with a team of 30. Directly reporting to Deputy Head of Retail Banking, worked across all lines of business, and achieved business case sign off for $5m investment to deliver $15m forecast savings within 2 years from both Retail and Business Banking Boards
• Mortgages Project Turnaround: Turned around failing Agile project to deliver critical cost/time saving functionality to the Mortgage business, enabling rapid launch of new products to respond to market competition. $2m budget and team of 15, increasing speed to market by over 50%
• Bank Fees & PPSR Regulatory Project: Project managed change in bank fee regulations with a team of 10, which required management of IT leads, BAs, and SMEs. Mapped 'As-Is' and 'To-Be' processes and enabled the turnaround of promotional rates to increase targets. Took over extended warranty period of a government-mandated PPSR project with budget of $5k and worked with business, support, and government to embed change, close issues, and finalise TOM for BAU
A full-service bank offering Personal and Business Banking solutions for the financial needs of Australians.
Senior Project Manager
Project delivery, driving changes to projects and redesigning a Target Operating Model (TOM). Nominated for company award 'Best Team Player'
• Target Operating Model Project: Identified strategically aligned TOM changes across Business and Retail Banking that would provide savings and efficiency gains. Designed new TOM and developed accompanying Business Case with a team of 30. Directly reporting to Deputy Head of Retail Banking, worked across all lines of business, and achieved business case sign off for $5m investment to deliver $15m forecast savings within 2 years from both Retail and Business Banking Boards
• Mortgages Project Turnaround: Turned around failing Agile project to deliver critical cost/time saving functionality to the Mortgage business, enabling rapid launch of new products to respond to market competition. $2m budget and team of 15, increasing speed to market by over 50%
• Bank Fees & PPSR Regulatory Project: Project managed change in bank fee regulations with a team of 10, which required management of IT leads, BAs, and SMEs. Mapped 'As-Is' and 'To-Be' processes and enabled the turnaround of promotional rates to increase targets. Took over extended warranty period of a government-mandated PPSR project with budget of $5k and worked with business, support, and government to embed change, close issues, and finalise TOM for BAU
Project Manager, Retail, Budget, Agile, Management, Service, Banking, Business Case, Turnaround, It, Support, Regulatory, Forecast, Processes, Manager
2011 - 2011
freelance
Consultant
Birchman Consulting Australia.
(Client: Inpex) Mar 2011 - Aug 2011
Inpex is an international oil and gas exploration and production company with more than 70 projects across 26 countries.
Consultant
Risk Management System
• Assigned to take over Business and IT project at vendor shortlisting stage. Carried out Gap and Impact Analysis on requirements to date, resulting in identifying 'missing' stakeholders and lack of industry specialised Risk SME
• Strengthened project governance including Steering Committee, which involved coordination with representatives from 6 departments across IT, Business and Engineering and Japan based holding company
• Identified short-term/interim system solution based on high-level requirements to meet critical FID directives
SAP
• Managed implementation of new SAP travel tracking module, mapping finance module 'As-Is' and 'To-Be' processes to provide sign off workflows and capture costs
Inpex is an international oil and gas exploration and production company with more than 70 projects across 26 countries.
Consultant
Risk Management System
• Assigned to take over Business and IT project at vendor shortlisting stage. Carried out Gap and Impact Analysis on requirements to date, resulting in identifying 'missing' stakeholders and lack of industry specialised Risk SME
• Strengthened project governance including Steering Committee, which involved coordination with representatives from 6 departments across IT, Business and Engineering and Japan based holding company
• Identified short-term/interim system solution based on high-level requirements to meet critical FID directives
SAP
• Managed implementation of new SAP travel tracking module, mapping finance module 'As-Is' and 'To-Be' processes to provide sign off workflows and capture costs
SAP, Risk Management, Management, Finance, Engineering, It, Implementation, International, Production, Oil and Gas, Interim, Processes
2007 - 2011
job
Senior Project Manager
Post Office Financial and Travel Services UK.
Jun 2007 - Feb 2011
A Joint Venture between Bank of Ireland and Post Office Limited to sell FX and design and market financial products for retail across UK Post Office brand.
Senior Project Manager
End to end project leadership across UK Post Office, Bank of Ireland and POFTS, management and delivery across 5 programmes, delivering 7 products and services which included project planning, scope, budgeting, and risks
• Savings and Bonds Product (Digital) Launch - Programme Manager for the design and launch of Post Office UK's first online only Savings products, including building requirements, TOM and 'To Be' processes, a new online customer journey build, customer service set up and training, CRM updates and roll out and training across 12,000 branches, reporting, and marketing and press launches. High visibility project with a geographically diverse team across 4 companies of 35 people, including management of BOI and PO UK Project Managers. Budget of £5m
• Travel Money Card Product (FX/Digital) Launch - Developed a new business revenue stream to launch a 'White Label' FX card with $1m budget and team of 20, mapped TOM, provisioned 3rd party CRM configuration and 'To-Be' processes across three companies
• Click and Collect Project - Led creation of new service enabling customers to order FX online and collect in branch, led a team of 25 and developed new customer service processes, communications, and training across 12,000 branches
• SharePoint / Intranet Project - Managed definition, and implementation of new SharePoint Intranet solution, led team of 20 with employee engagement across the business to define and create content and workflow
• ATM Product Launch - Resolved failing programme to launch Euro and USD FX ATMs at multiple UK Post Office branches. Led a team of 23, engaged with PMs to establish new processes and defined internal communication plans to create business and operational awareness. Installed a total 13 ATMs across multiple UK locations, with comms including press articles in key newspapers
EARLY CAREER
A Joint Venture between Bank of Ireland and Post Office Limited to sell FX and design and market financial products for retail across UK Post Office brand.
Senior Project Manager
End to end project leadership across UK Post Office, Bank of Ireland and POFTS, management and delivery across 5 programmes, delivering 7 products and services which included project planning, scope, budgeting, and risks
• Savings and Bonds Product (Digital) Launch - Programme Manager for the design and launch of Post Office UK's first online only Savings products, including building requirements, TOM and 'To Be' processes, a new online customer journey build, customer service set up and training, CRM updates and roll out and training across 12,000 branches, reporting, and marketing and press launches. High visibility project with a geographically diverse team across 4 companies of 35 people, including management of BOI and PO UK Project Managers. Budget of £5m
• Travel Money Card Product (FX/Digital) Launch - Developed a new business revenue stream to launch a 'White Label' FX card with $1m budget and team of 20, mapped TOM, provisioned 3rd party CRM configuration and 'To-Be' processes across three companies
• Click and Collect Project - Led creation of new service enabling customers to order FX online and collect in branch, led a team of 25 and developed new customer service processes, communications, and training across 12,000 branches
• SharePoint / Intranet Project - Managed definition, and implementation of new SharePoint Intranet solution, led team of 20 with employee engagement across the business to define and create content and workflow
• ATM Product Launch - Resolved failing programme to launch Euro and USD FX ATMs at multiple UK Post Office branches. Led a team of 23, engaged with PMs to establish new processes and defined internal communication plans to create business and operational awareness. Installed a total 13 ATMs across multiple UK locations, with comms including press articles in key newspapers
EARLY CAREER
Customer service, Customer, Manager, UP, LED, Processes, Online, Office, Implementation, Content, Service, Workflow, Marketing, Management, Employee Engagement, Leadership, Training, SharePoint, Budget, Retail, CRM, Project Manager, Design
2006 - 2007
temp
Business Project Manager - Contract
Close Premium Finance.
Project Manager, Manager
2002 - 2006
job
Business Project Manager
Pitney Bowes Management Services.
Project Manager, Manager
My education
London Metropolitan University
N/a, Politics, Philosophy and Economics
N/a, Politics, Philosophy and Economics
Sally-Anne's reviews
Sally-Anne has not received any reviews on Worksome.
Contact Sally-Anne Baxter
Worksome removes the expensive intermediaries and gives you direct contact with relevant talent.
Create a login and get the opportunity to write to Sally-Anne directly in Worksome.
are ready to help you
and get specific bids from skilled talent in Denmark