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Senior SAP Support Analyst with Security and Authorization background
Olga Woznicka
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
A skilled and easy adaptable individual who has developed a responsible approach to any task undertaken with work experience from various sectors.
Markets
United Kingdom
Language
English
Fluently
Ready for
Full time contractor
Available
My experience
2020 - 2021
job
Senior SAP Analyst
Peel Ports Group.
As Senior SAP Analyst, I am responsible for the overall management of the day-to-day SAP support activities which include the following:
• Coordinating and interacting with key business users, project stakeholders and functional consultants for gathering functional requirements and design of security architecture, naming convention and processes
• Providing timely 3rd line support to personnel on SAP issues; analysing and resolving faults
• Ensuring Service/Incident Management system, knowledge base and supporting documentation is updated and accurate
• Working with SAP third parties to resolve software bugs where applicable
• Performing initial testing of incident/problem fixes, change request, enhancements, and new functionality
• Proactively engaging with the Solution Leads/Design Authority to ensure the integrity, future design and change management of the solution
• Providing customer engagement with responding to customer incidents, requirements, problem resolution and process modelling
• Assisting in training activities and guidance to the business
During my time as Senior SAP Analyst, I was gradually introduced in to the area of SAP System security. At the time, Peel Ports Group were experiencing a number of delays and issues with roles and authorisations whereby changes to roles that were delivered by our SAP partner were heavily timebound and expensive to implement with each formally requested change costing around £1000 and taking 6 weeks to implement.
Peel Ports Group has taken the management of roles and authorisations in-house so all role related changes and I have been heavily involved in security and role administration, leading to almost no external role changes requests saving Peel Ports time and money. During this time, I am responsible for:
• Designing, developing and maintaining Fiori Catalogs, Groups and Tiles adhering to Peel Ports' UX best practice framework
• Designing, developing and maintaining single, master and derived roles ensuring key Peel Ports' identified SOD risks were avoided
• Troubleshooting authorisation errors in accordance to Early Watch Reports making sure internal audits were accurate and completed on time
• Proactively analysing for and troubleshooting end users authorisation errors with rapid resolution to avoid and delays that may impact business service levels
• Coordinating and interacting with key business users, project stakeholders and functional consultants for gathering functional requirements and design of security architecture, naming convention and processes
• Providing timely 3rd line support to personnel on SAP issues; analysing and resolving faults
• Ensuring Service/Incident Management system, knowledge base and supporting documentation is updated and accurate
• Working with SAP third parties to resolve software bugs where applicable
• Performing initial testing of incident/problem fixes, change request, enhancements, and new functionality
• Proactively engaging with the Solution Leads/Design Authority to ensure the integrity, future design and change management of the solution
• Providing customer engagement with responding to customer incidents, requirements, problem resolution and process modelling
• Assisting in training activities and guidance to the business
During my time as Senior SAP Analyst, I was gradually introduced in to the area of SAP System security. At the time, Peel Ports Group were experiencing a number of delays and issues with roles and authorisations whereby changes to roles that were delivered by our SAP partner were heavily timebound and expensive to implement with each formally requested change costing around £1000 and taking 6 weeks to implement.
Peel Ports Group has taken the management of roles and authorisations in-house so all role related changes and I have been heavily involved in security and role administration, leading to almost no external role changes requests saving Peel Ports time and money. During this time, I am responsible for:
• Designing, developing and maintaining Fiori Catalogs, Groups and Tiles adhering to Peel Ports' UX best practice framework
• Designing, developing and maintaining single, master and derived roles ensuring key Peel Ports' identified SOD risks were avoided
• Troubleshooting authorisation errors in accordance to Early Watch Reports making sure internal audits were accurate and completed on time
• Proactively analysing for and troubleshooting end users authorisation errors with rapid resolution to avoid and delays that may impact business service levels
Support, Customer, Processes, Framework, Performing, Naming, Software, Testing, Analyst, Costing, Incident Management, Design, Service, Security, Architecture, Management, Training, SAP, UX, Administration, Change management
2017 - 2018
job
Sap Master Data Finance Analyst
M&S, Manchester.
• Support the business to ensure vendor, customer and site master data within SAP are maintained and accurate
• Delivering daily interface report, correcting Idocs
• Maintaining payroll tables
• Setting up articles for gift card department
• Setting up cost approvers and requisitioners within SRM
• Delivering month end system close activities
• Coordinating between vendors, IT and EDI providers to test and implement EDI trading relationships between vendor's and M&S
• Problem solving and managing call logs relating to SAP master data in an efficient and customer focused manner
• Prioritising, organising and completing tasks in team mailbox
• Ensuring FI/CO master data within SAP are maintained and accurate
• Support other areas of the Master Data team as required depending on workload
• Delivering daily interface report, correcting Idocs
• Maintaining payroll tables
• Setting up articles for gift card department
• Setting up cost approvers and requisitioners within SRM
• Delivering month end system close activities
• Coordinating between vendors, IT and EDI providers to test and implement EDI trading relationships between vendor's and M&S
• Problem solving and managing call logs relating to SAP master data in an efficient and customer focused manner
• Prioritising, organising and completing tasks in team mailbox
• Ensuring FI/CO master data within SAP are maintained and accurate
• Support other areas of the Master Data team as required depending on workload
SAP, Finance, Test, It, Support, EDI, Analyst, UP, Customer
2016 - 2016
job
Key Accounts Assistant
Rovese S.A.
• New products implementation to UK biggest DIY stores
• Delivering market sales reports
• Creation of business offer proposals based on profit margin level and turnover results
• Providing documentation needed for ongoing projects
• Daily cooperation with clients towards fulfilling business needs
• Supervisory of sales, logistic and marketing process (orders, deliveries, invoicing etc.)
• Assisting Key Accounts Managers during business meetings and with any ad hoc tasks
• Follow up customer needs, requirements and changes of local preferences of the market
• Delivering market sales reports
• Creation of business offer proposals based on profit margin level and turnover results
• Providing documentation needed for ongoing projects
• Daily cooperation with clients towards fulfilling business needs
• Supervisory of sales, logistic and marketing process (orders, deliveries, invoicing etc.)
• Assisting Key Accounts Managers during business meetings and with any ad hoc tasks
• Follow up customer needs, requirements and changes of local preferences of the market
Marketing, Sales, Implementation, UP, Customer
2015 - 2016
job
Support Administrator
NHS, Bury.
• Processing online referrals
• Handling incoming/outgoing calls, correspondence and office filing
• Booking appointments, creating calendar slots and appointment confirmation letters
• Organising and prioritising heavy workloads
• Faxing, printing, photocopying, filling and scanning
• Handling incoming/outgoing calls, correspondence and office filing
• Booking appointments, creating calendar slots and appointment confirmation letters
• Organising and prioritising heavy workloads
• Faxing, printing, photocopying, filling and scanning
Support, Office, Online, Administrator, Booking, Processing
2014 - 2015
job
Stock Controller
Missguided, Manchester.
• Preparing and analysing daily stock level report
• Processing and monitoring internal stock movements
• Investigate and resolve stock discrepancies
• Preparing replenishment, cycle count and title check reports
• Creating refund report
• Printing product labels and manifesting orders
• Processing and monitoring internal stock movements
• Investigate and resolve stock discrepancies
• Preparing replenishment, cycle count and title check reports
• Creating refund report
• Printing product labels and manifesting orders
Monitoring, Processing
2012 - 2014
job
Store Manager
Vistula Group SA.
• Managing and controlling store operations to ensure that assigned store productivity, sales and profitability goals are achieved
• Managing sales team to optimise store performance and ensure the business qualities and procedure are maintained
• Ensuring team members have excellent product and merchandise knowledge and provide the highest level of customer service
• Stock and inventory control based on sales analysis and warehouse availability
• Managing sales team to optimise store performance and ensure the business qualities and procedure are maintained
• Ensuring team members have excellent product and merchandise knowledge and provide the highest level of customer service
• Stock and inventory control based on sales analysis and warehouse availability
Operations, Customer service, Controlling, Sales, Service, Manager, Customer
My education
Helena Chodkowska University of Management and Law
Bachelors, Business
Bachelors, Business
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