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jobs
Jannine Sewell
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2020 - ?
freelance
Freelance Audio Transcriptionist
Rev.com.
• Accurately and efficiently converting files from speech to text, covering a variety of topics including law, medical and entertainment.
• Following appropriate style guide according to file specifications.
• Following appropriate style guide according to file specifications.
Audio, Guide
2015 - 2020
job
unemployed
unemployed.
due to raising two children.
2015 - 2015
job
Administrative Assistant
T V Edwards LLP Solicitors.
- fixed term position.
• Providing general administrative support, ensuring all documented processes and systems are followed and used effectively.
• Data input - following file opening procedure checking for any client conflict and risk level assessment.
• Chasing police officers and staff for outcome of client police station attendances.
• Generating standard letters and sending secure emails.
• Monitoring and responding to new enquiries and delegating to other members of staff where appropriate.
• Reporting issues of non-compliance by staff or external agents to Head of Department.
• Providing general administrative support, ensuring all documented processes and systems are followed and used effectively.
• Data input - following file opening procedure checking for any client conflict and risk level assessment.
• Chasing police officers and staff for outcome of client police station attendances.
• Generating standard letters and sending secure emails.
• Monitoring and responding to new enquiries and delegating to other members of staff where appropriate.
• Reporting issues of non-compliance by staff or external agents to Head of Department.
Compliance, Support, Assessment, Monitoring, Processes
2014 - 2015
job
Booking agent
Servicing Stop Plc.
Handling incoming and outgoing calls with regards to booking MOT's, services and vehicle repair work.
• Monitoring and responding to customer emails.
• Creating and sending invoices.
• Monitoring and responding to customer emails.
• Creating and sending invoices.
Monitoring, Booking, Agent, Customer
2013 - 2014
job
Customer service / Administration Assistant
John Lewis.
- temporary position.
• Liaising with customers with regards to home deliveries and resolving any issues including cancellations and rescheduling, items damaged in transit and manufacturing faults.
• Informing customers of failed deliveries prior to the scheduled arrival date.
• Updating delivery records and reporting any failed deliveries onto a tracking database.
• Maintaining a professional manner at all times when dealing with distressed customers.
• Liaising with customers with regards to home deliveries and resolving any issues including cancellations and rescheduling, items damaged in transit and manufacturing faults.
• Informing customers of failed deliveries prior to the scheduled arrival date.
• Updating delivery records and reporting any failed deliveries onto a tracking database.
• Maintaining a professional manner at all times when dealing with distressed customers.
Administration, Database, Customer service, Service, Customer
My education
2013
-
2014
City and Islington College
Unspecified, Psychology
Unspecified, Psychology
2002
-
2007
Lea Valley High School
GCSEs, English, Mathematics and Science
GCSEs, English, Mathematics and Science
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