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Junior
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0
jobs
Retail and management specialist
John Cameron
,
Kirkcaldy, United Kingdom
Experience
Other titles
Skills
I'm offering
.
Markets
United Kingdom
Language
English
Fluently
Ready for
Ongoing relation / part-time
Available
My experience
2020 - ?
job
Transport Administrator
ABG Transport Services Ltd.
My Current Role sees me as a Transport Admin for ABG Transport Services, this role primarilly Consists
of Alocating Work from our companys Pool of over 200 drivers into two man crews for delivery and installation of White goods.
As well as Daily allocation I have the responsibilty of onboarding new Drivers and Signing their training off once completed.
This role also involves giving the crews on the road support as a first point of contact to resolve issues
prior to involving the depot.
This Role was a side step from AO.COM going to work for one of their Main driver suppliers in the UK
of Alocating Work from our companys Pool of over 200 drivers into two man crews for delivery and installation of White goods.
As well as Daily allocation I have the responsibilty of onboarding new Drivers and Signing their training off once completed.
This role also involves giving the crews on the road support as a first point of contact to resolve issues
prior to involving the depot.
This Role was a side step from AO.COM going to work for one of their Main driver suppliers in the UK
Training, Onboarding, Support, Administrator, ME
2020 - 2020
job
Depot Supervisor/Transport Administrator
ao.com.
As a depot supervisor the day to day running and success of the depot is my responsibility. From planning
all the routes to loading the vans the depot supervisor is the key role. With more than 40 direct reports
people management is also key. As well as this there needs to be a keen eye for health and safy due to the constant handling of appliances upto 250kg. This role also includes taking care of invoices and fleet
management. Cleanliness is also important due to the recent covid pandemic. Initially employed as a
fitter for expert logistics I was promoted to this lone working role due to outstanding performance and winning the subcontractor of the year award for the whole of the United Kingdom.
This role involves all aspects of transport and manpower planning.
This role also covers fleet management includeds MOT, PMI and lolers and all vans.
a typical day in this role is as follows.
plan all routes for following day.
oversee loading and deployment of vans for the day.
deal with issues such as breakdowns or drivers running into issues while doing installation and take
appropriate steps to correct issues.
daily debreif of crews and van inspection.
setting up of equipment/resources for following day.
all paperwork must be processed and stored.
site security including opening and closing.
as a result of this i am fully breifed on upto date transport law from Driving regulations to vehicle
maintance routine and legal compliance.
DRIVER/INSTALLER
Expert Logistics - Kirkcaldy
all the routes to loading the vans the depot supervisor is the key role. With more than 40 direct reports
people management is also key. As well as this there needs to be a keen eye for health and safy due to the constant handling of appliances upto 250kg. This role also includes taking care of invoices and fleet
management. Cleanliness is also important due to the recent covid pandemic. Initially employed as a
fitter for expert logistics I was promoted to this lone working role due to outstanding performance and winning the subcontractor of the year award for the whole of the United Kingdom.
This role involves all aspects of transport and manpower planning.
This role also covers fleet management includeds MOT, PMI and lolers and all vans.
a typical day in this role is as follows.
plan all routes for following day.
oversee loading and deployment of vans for the day.
deal with issues such as breakdowns or drivers running into issues while doing installation and take
appropriate steps to correct issues.
daily debreif of crews and van inspection.
setting up of equipment/resources for following day.
all paperwork must be processed and stored.
site security including opening and closing.
as a result of this i am fully breifed on upto date transport law from Driving regulations to vehicle
maintance routine and legal compliance.
DRIVER/INSTALLER
Expert Logistics - Kirkcaldy
Deployment, Management, Security, People management, Compliance, Health, Administrator, Winning, UP
2019 - 2020
job
Multi drop driver
unknown.
3.5tonne box van. Contract cover for AO, Argos, Samsung, next and boots. Multiple item
installation including but not limited to white goods and televisions.
This role also involves electrical installation and appliance fault finding and repair if it is the most
economical solution. Recently our contract has expanded and covers Cotswold furniture both the safe
delivery and construction of items from small tables to complete kitchen units.
installation including but not limited to white goods and televisions.
This role also involves electrical installation and appliance fault finding and repair if it is the most
economical solution. Recently our contract has expanded and covers Cotswold furniture both the safe
delivery and construction of items from small tables to complete kitchen units.
Safe, It
2018 - 2019
job
Store Manager
Vaporized CCHG.
Store Manager, Leading a team of five members. Successfully taking a Tier three store and moving
it into Tier two, In my first three months of employment. With the changes and improvements that I
implemented, the entire store dynamic changed. As a direct result over this time period, the store saw a
sales increase far above that projected based on the pervious twelve months of sales. This was achieved with a balance of training using personal experience and allowing the team to breath and show their full
potential thought being understanding to their needs and working with them in terms of both personal
requirements and professional ones alike.
Very quickly in this role I have identified potential areas of improvement for the business and have strived to have them implemented. The most successful of these was to run an advertising campaign in the local
areas that were not aware of the stores location. The basis for this was built thought conversations with
customers that were signing up to the loyalty scheme that were from further afield. With this information
I worked along side the regional manager and head office to design the campaign that consisted of the company's marketing team spending time handing out leaflets in the desired locations and bus stop
poster adds in those areas also.
The other key reason for growth and increased repeat custom was using one on one training in order to improve the overall customer service experience as when I entered the store this was something that was
lacking. Adding value to sales by spending more time with customers and following a custom guideline for understanding the customers needs though a series of standardised questions that quickly identify
the customers needs. And then using this information to assess the customers knowledge and apply the
correct amount of learning so the customer left feeling satisfied with their purchases and having built
trust with the team as result.
At the end of my first full quarter as store manager, the store finished 1st in the company KPI board,
being the only store in the company history to achieve a 100% score across all areas.
Day to day managerial duties include; Cash management and banking management, Full weekly stock
audits and counts, Weekly staff coaching sessions, Writing Rotas, staff hiring, stock movements too and from warehouse, store weekly sign off, merchandising of shop front, staff training, compliance
management, store standards, KPI management, risk assessments and general health and safety
management.
it into Tier two, In my first three months of employment. With the changes and improvements that I
implemented, the entire store dynamic changed. As a direct result over this time period, the store saw a
sales increase far above that projected based on the pervious twelve months of sales. This was achieved with a balance of training using personal experience and allowing the team to breath and show their full
potential thought being understanding to their needs and working with them in terms of both personal
requirements and professional ones alike.
Very quickly in this role I have identified potential areas of improvement for the business and have strived to have them implemented. The most successful of these was to run an advertising campaign in the local
areas that were not aware of the stores location. The basis for this was built thought conversations with
customers that were signing up to the loyalty scheme that were from further afield. With this information
I worked along side the regional manager and head office to design the campaign that consisted of the company's marketing team spending time handing out leaflets in the desired locations and bus stop
poster adds in those areas also.
The other key reason for growth and increased repeat custom was using one on one training in order to improve the overall customer service experience as when I entered the store this was something that was
lacking. Adding value to sales by spending more time with customers and following a custom guideline for understanding the customers needs though a series of standardised questions that quickly identify
the customers needs. And then using this information to assess the customers knowledge and apply the
correct amount of learning so the customer left feeling satisfied with their purchases and having built
trust with the team as result.
At the end of my first full quarter as store manager, the store finished 1st in the company KPI board,
being the only store in the company history to achieve a 100% score across all areas.
Day to day managerial duties include; Cash management and banking management, Full weekly stock
audits and counts, Weekly staff coaching sessions, Writing Rotas, staff hiring, stock movements too and from warehouse, store weekly sign off, merchandising of shop front, staff training, compliance
management, store standards, KPI management, risk assessments and general health and safety
management.
Cash management, Customer, Manager, UP, Campaign, Office, KPI, Health, Poster, Safety, Growth, It, Marketing, Banking, Compliance, Service, Sales, Customer service, Management, Training, Coaching, Writing, Advertising, Design
2017 - 2018
job
Assistant Store Leader/ Technical Specialist
Vodafone.
This role placed me as the technical expert of the store and Assistant store leader. Because of my
experience I also offered advice and gave training to similar colleagues in my region. I was responsible for all staff training and all faults/technical issues that arise in store making use of my strong customer
service skills, problem solving skills and technical ability. This role included a sales aspect of which I
was able to offer a strong conversion, both from walk ins and conversion from appointments I made
for technical help. In the absence of the store leader I ran the store ensuring all areas such as; Team
management, KPI management and back office are taken care of. Allowing me clear opportunity to gain
results from my straightforward and clear approach to all aspects of interactions.
experience I also offered advice and gave training to similar colleagues in my region. I was responsible for all staff training and all faults/technical issues that arise in store making use of my strong customer
service skills, problem solving skills and technical ability. This role included a sales aspect of which I
was able to offer a strong conversion, both from walk ins and conversion from appointments I made
for technical help. In the absence of the store leader I ran the store ensuring all areas such as; Team
management, KPI management and back office are taken care of. Allowing me clear opportunity to gain
results from my straightforward and clear approach to all aspects of interactions.
Training, Management, Sales, Service, KPI, Office, ME, Customer
2015 - 2017
job
Guru/ Assistant store Leader
O2 Telefonica.
Employed originally on a 20-hour contract, quickly moved to full time, with full open and closedown
responsibilities following my previous job. A huge focus on customer service and a personal drive to build on previous management experience. This lead to my promotion to Guru of a nearby store. My
current role is focused on Leading the Team, customer service and staff member coaching. On a daily
basis handling customers queries and making sure they leave with the answers they need, technical
or otherwise, where possible, converting their needs into sales. Staff training and coaching is key to
the role, when new knowledge becomes available, converting that into useful advice and techniques to
ensure the knowledge is there to generate sales. Other responsibilities include running the store in the
absence of the store leader (for an extended 5 month period). Dealing with open and closedown and all aspects of back office.
responsibilities following my previous job. A huge focus on customer service and a personal drive to build on previous management experience. This lead to my promotion to Guru of a nearby store. My
current role is focused on Leading the Team, customer service and staff member coaching. On a daily
basis handling customers queries and making sure they leave with the answers they need, technical
or otherwise, where possible, converting their needs into sales. Staff training and coaching is key to
the role, when new knowledge becomes available, converting that into useful advice and techniques to
ensure the knowledge is there to generate sales. Other responsibilities include running the store in the
absence of the store leader (for an extended 5 month period). Dealing with open and closedown and all aspects of back office.
Coaching, Training, Management, Customer service, Sales, Service, Office, Customer
2010 - 2015
job
Checkout supervisor/manager
W.M Morrison's PLC.
Original Employed as a checkout operator, providing customer service to the highest of standards.
Friendly outgoing service. After only a few months of employment additional responsibilities were added
originally with increased cash handling, moving all the way though to full supervising, completing both
store openings and closedowns on my own.
• Dealing with General customer service enquiries
• Time management responsibilities
• Showing interest in every customer's needs
• Handling large sums of money and other cash office responsibility
• Organising staff to ensure productivity is operating at the maximum
Friendly outgoing service. After only a few months of employment additional responsibilities were added
originally with increased cash handling, moving all the way though to full supervising, completing both
store openings and closedowns on my own.
• Dealing with General customer service enquiries
• Time management responsibilities
• Showing interest in every customer's needs
• Handling large sums of money and other cash office responsibility
• Organising staff to ensure productivity is operating at the maximum
Management, Customer service, Service, Office, Manager, Customer
My education
2010
-
2014
Perth College
Bachelors, Aircraft Engineering
Bachelors, Aircraft Engineering
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