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jobs
System analyst
Abdikhaaliq Osman
,
Lambeth, United Kingdom
Experience
Other titles
Skills
I'm offering
xperienced Service Desk Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Remote Desktop, Windows Server, Service Desk, Windows 7, and Technical Support. Strong information technology professional with a •City & Guilds Level 3 ICT Professional Extended Diploma. focused in Information Technology.
Markets
United Kingdom
Links for more
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Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2015 - 2018
job
IT Support
5E LTD.
I have started at 5E limited as apprentice and done the following:-
● Providing 1st line support to internal users.
● Moving hardware equipment from site to another and installing them such as printers and desktops.
● Desktop OS installation and configurations both locally and domain joined.
● An extensive network troubleshooting such as DHCP, DNS, TCP/IP and trace RT.
● Maintaining client servers, varies roles and applications to make sure all-time security accessibility.
● Auditing and hardware maintenance / troubleshooting.
● Supporting varies windows environments both server and desktop end users (Server 2008. 2012, Windows 7, 8 and 10).
● Deploying and implementing o365 from migration to end user roll out (Including Azure AD, Intune and Teams).
● Installing and provisioning 2FA on phones for 2nd layer security.
● Supporting varies file storing/sharing platforms such one drive, share fine and work site.
● Providing daily support to users with VPN/RDP, Citrixs desktops and Microsoft virtual desktop issues.
● Excellent communication skills both verbal and written.
● Going out to different sites to perform checklist for small companies such as schools, mainly installing phones and patching network cables across the building.
● Taking calls and logging tickets for internal users mainly using spreadsheet and escalating anything that needs further attention.
● Upgrading windows local clients from 8,7 to windows 10.
● Manually activating office 2016 and 2013 packages for small clients mainly schools and local businesses.
● Building up desktops and laptops for both internal and external clients this includes hardware build and upgrading different components such RAM, Hard drive, CPU and etc.
● Worked only 3 days a week as I had CCNA and MCSA classes the rest of the week.
● Providing 1st line support to internal users.
● Moving hardware equipment from site to another and installing them such as printers and desktops.
● Desktop OS installation and configurations both locally and domain joined.
● An extensive network troubleshooting such as DHCP, DNS, TCP/IP and trace RT.
● Maintaining client servers, varies roles and applications to make sure all-time security accessibility.
● Auditing and hardware maintenance / troubleshooting.
● Supporting varies windows environments both server and desktop end users (Server 2008. 2012, Windows 7, 8 and 10).
● Deploying and implementing o365 from migration to end user roll out (Including Azure AD, Intune and Teams).
● Installing and provisioning 2FA on phones for 2nd layer security.
● Supporting varies file storing/sharing platforms such one drive, share fine and work site.
● Providing daily support to users with VPN/RDP, Citrixs desktops and Microsoft virtual desktop issues.
● Excellent communication skills both verbal and written.
● Going out to different sites to perform checklist for small companies such as schools, mainly installing phones and patching network cables across the building.
● Taking calls and logging tickets for internal users mainly using spreadsheet and escalating anything that needs further attention.
● Upgrading windows local clients from 8,7 to windows 10.
● Manually activating office 2016 and 2013 packages for small clients mainly schools and local businesses.
● Building up desktops and laptops for both internal and external clients this includes hardware build and upgrading different components such RAM, Hard drive, CPU and etc.
● Worked only 3 days a week as I had CCNA and MCSA classes the rest of the week.
Printers, UP, Server, Accessibility, Office, Hardware, Support, It, Network, It support, Windows, Security, TCP/IP, CCNA, DNS, REST, Azure
My education
Lambeth college
N/a, N/a
N/a, N/a
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