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EUC Consultant
Matthew Kelly
,
Peterborough, United Kingdom
Experience
Other titles
Skills
I'm offering
Solution-driven professional with extensive experience leading system deployment, migration, and performance enhancement projects with a focus on streamlining operational functions. Demonstrated expertise in identifying process improvement opportunities, conducting root cause analysis, and completing assigned tasks within timely and budgetary constraints. A solid history of success in implementing effective strategies to fulfil business needs, optimise workflow, and accomplish key objectives. Expert in driving change, supporting end users, resolving issues, maintaining continuous performance of systems while ensuring compliance with defined procedures. Skilled in delivering progress reports, recommending solutions, and reducing additional costs with an ability to foster relations.
Markets
United Kingdom
Industries
Language
English
Fluently
Ready for
Larger project
Ongoing relation / part-time
Full time contractor
Available
My experience
2018 - 2020
unknown
Windows Architect - HSIB, Farnborough
Man Group.
Third.
Improved the overall infrastructure to ensure seamless delivery of windows 10 severing and modernise endpoint client platform services. Conducted comprehensive investigations and assessments on the customer's endpoints environment to identify areas of concern, legacy agents, and overlapping services. Updated and optimised agents, including servers while streamlining the entire core environment that enhanced operational efficiencies and increased availability within the VDI environment. Updated support documentation and conducted training session to all area of the business
Key Contributions:
• Increased business engagement and department reputation by hosting IT customer events.
• Enhanced client health and system update time with active reporting and alerting for quick non-user impacting remediation by planning, introducing, and deploying new toolsets including, Systrack.
• Decreased system reboots and service desk tickets for routine maintenance, enabled data-driven decisions and transitioned reactionary response by implementing effective strategies.
• Removed hindrances and project blockers by decommissioning and upgrading legacy infrastructure and core tools.
Windows Architect - HSIB, Farnborough 09/04/2018 - 11/05/2018
Led the implementation of a new active directory environment into the Windows 10. Defined virtual hosts to deliver a wide range of services, such as Active Directory, LAPS, BitLocker, endpoint device hardening, GPO, DNS, DHCP, MDT, and Intune mobile device management. Utilised Intune and relevant tools for the application deployment and device enrolment. Enhanced IT security and ensured alignment with CIS security governance, including national security guidelines.
Key Contributions:
* Streamlined functions by formulating high/low level architectural designs, support procedures, and group policies.
* Enabled business to progress from a small business design to an enterprise-level solution, resulting in providing capability for rapid expansion, upscaling, faster deployments, and improved management.
Key Contributions:
• Increased business engagement and department reputation by hosting IT customer events.
• Enhanced client health and system update time with active reporting and alerting for quick non-user impacting remediation by planning, introducing, and deploying new toolsets including, Systrack.
• Decreased system reboots and service desk tickets for routine maintenance, enabled data-driven decisions and transitioned reactionary response by implementing effective strategies.
• Removed hindrances and project blockers by decommissioning and upgrading legacy infrastructure and core tools.
Windows Architect - HSIB, Farnborough 09/04/2018 - 11/05/2018
Led the implementation of a new active directory environment into the Windows 10. Defined virtual hosts to deliver a wide range of services, such as Active Directory, LAPS, BitLocker, endpoint device hardening, GPO, DNS, DHCP, MDT, and Intune mobile device management. Utilised Intune and relevant tools for the application deployment and device enrolment. Enhanced IT security and ensured alignment with CIS security governance, including national security guidelines.
Key Contributions:
* Streamlined functions by formulating high/low level architectural designs, support procedures, and group policies.
* Enabled business to progress from a small business design to an enterprise-level solution, resulting in providing capability for rapid expansion, upscaling, faster deployments, and improved management.
Implementation, Platform, Customer, LED, Enterprise, Planning, VDI, Health, Infrastructure, Support, Hosting, Design, It, Windows, Service, Security, Management, DNS, Training, Deployment, Active Directory
2016 - 2018
job
EUC & SCCM Specialist
Argos.
Spearheaded a team of seven staff members, collaborated with the client IT service delivery team, and liaised with outsourced service providers to ensure adequate management and streamline enterprise environment and IT process. Automated application management for 1,500 applications and department application profiling by deploying a cutting-edge software and recommending appropriate changes, including application testing for Windows 10. Improved staff performance and capabilities by providing training, guidance, and support. Successfully isolated and migrated the SCCM environment with no negative impact on the business by serving as the technical liaison during the sale of Homebase to Bunnings. Identified improvement opportunities and resolved technical issues by redesigning and upgrading the service inherited from the previous supplier with a focus on enhancing the platform stability and user experience.
Key Contributions:
* Executed a £60K project to develop shared services following the merger of Sainsburys and Argos.
* Improved image deployment and revitalised application by upgrading from SCCM 2012 to 1709.
* Delivered savings of worth £65,000 by leading and completing an Office 2016 click-to-run migration.
* Completed a £200K windows 10 deployment affecting over 600 devices within timely and budgetary constraints.
* Saved £50K per month in licence costs and improved security by planning and implementing automated application removal across 10,000 devices.
* Secured costs of worth £300K per year, enabled automatic downloads for end users, and reduced deployment times from 3 weeks to 2 hours through the establishment of a new software centre.
Designed retail POS images to provide a standard image and attain faster deployments to new and pop-up stores, resulting in improving efficiency, flexibility, and responsiveness.
Key Contributions:
* Executed a £60K project to develop shared services following the merger of Sainsburys and Argos.
* Improved image deployment and revitalised application by upgrading from SCCM 2012 to 1709.
* Delivered savings of worth £65,000 by leading and completing an Office 2016 click-to-run migration.
* Completed a £200K windows 10 deployment affecting over 600 devices within timely and budgetary constraints.
* Saved £50K per month in licence costs and improved security by planning and implementing automated application removal across 10,000 devices.
* Secured costs of worth £300K per year, enabled automatic downloads for end users, and reduced deployment times from 3 weeks to 2 hours through the establishment of a new software centre.
Designed retail POS images to provide a standard image and attain faster deployments to new and pop-up stores, resulting in improving efficiency, flexibility, and responsiveness.
It, Platform, UP, Service Delivery, Enterprise, Application Management, Software, Office, Testing, Support, User Experience, Pos, Windows, Service, Security, Management, Training, Deployment, Retail
2015 - 2016
job
Wintel Server Infrastructure Engineer
Computacenter.
Delivered deskside support for the server environment and internal infrastructure across offices in the Americas, EMEA, and Asia Pacific regions. Ensured adequate infrastructure monitoring, server and incident management, problem resolution, root cause analysis, and data centre administration throughout both physical and virtual technologies. Steered and completed projects to ensure timely, cost-effective delivery, including end-to-end server hardware configuration along with implementation, maintenance, and support of servers and operating systems.
Key Contributions:
* Headed and completed a Citrix farm upgrade involving the deployment of 2 HP chassis with eight server blades.
* Enhanced speed and resilience of core infrastructure environment by upgrading DHCP and removing historical data.
* Improved security with zero impact on business by conducting a security audit and remodelling the environment.
* Enabled the business to expand into new markets and upgrade legacy equipment by remotely configuring devices in China, Germany, Spain, and UK.
Key Contributions:
* Headed and completed a Citrix farm upgrade involving the deployment of 2 HP chassis with eight server blades.
* Enhanced speed and resilience of core infrastructure environment by upgrading DHCP and removing historical data.
* Improved security with zero impact on business by conducting a security audit and remodelling the environment.
* Enabled the business to expand into new markets and upgrade legacy equipment by remotely configuring devices in China, Germany, Spain, and UK.
Administration, Audit, Deployment, Management, Citrix, Security, Implementation, Support, Incident Management, Hardware, Infrastructure, Monitoring, China, Server, Audit, Asia
2016 - 2016
job
Amazon Certified Developer
Administering and Deploying System Centre.
2012 Configuration Manager 2016
Developer, Amazon, Manager
2015 - 2015
job
Line EUC Technical Support Lead
Third.
Delivering technical support at the client site and closing support gaps to improve end-to-end service delivery, with full ownership of issues from detection to resolution
• Acting as the escalation point for complex issues, providing training as required or implementing process improvements
• Collaborating with third party vendor support to resolve technical infrastructure issues impacting desktop computing and software connectivity
• Producing monthly SLA and OLA reports to highlight areas for improvement
Key Contributions:
• Supporting the client during the Tunisian terrorist attack by building 50 laptops and 70 desktops in 24 hours and providing phones to enable the set-up of an emergency hotline
• Reducing long-term open tickets from up to 6 weeks to 4 days by analysing problem management and outstanding incidents, conducting trend analysis and training staff on the service desk
• Improving device utilisation by 23% by changing policies and implementing service improvement plans and best practice
• Securing an additional £100,000 revenue per quarter by identifying additional client solutions outside the scope of the standard contract
• Acting as the escalation point for complex issues, providing training as required or implementing process improvements
• Collaborating with third party vendor support to resolve technical infrastructure issues impacting desktop computing and software connectivity
• Producing monthly SLA and OLA reports to highlight areas for improvement
Key Contributions:
• Supporting the client during the Tunisian terrorist attack by building 50 laptops and 70 desktops in 24 hours and providing phones to enable the set-up of an emergency hotline
• Reducing long-term open tickets from up to 6 weeks to 4 days by analysing problem management and outstanding incidents, conducting trend analysis and training staff on the service desk
• Improving device utilisation by 23% by changing policies and implementing service improvement plans and best practice
• Securing an additional £100,000 revenue per quarter by identifying additional client solutions outside the scope of the standard contract
Training, Management, Service, Support, Infrastructure, Software, Service Delivery, UP
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