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Senior
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Senior IT-Project Manager
Joshua Jung
,
Strasbourg, France
Experience
Other titles
Skills
I'm offering
8+ years of project and program management
4+ years of business analysis
3+ years of service delivery management
agile and waterfal
software delivery lifecycle management
Leadership
IT Consulting
4+ years of business analysis
3+ years of service delivery management
agile and waterfal
software delivery lifecycle management
Leadership
IT Consulting
Markets
United Kingdom
Links for more
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Industries
Language
German
Fluently
English
Fluently
Ready for
Larger project
Full time contractor
Available
My experience
2019 - ?
job
Director Consulting Services
CGI.
Germany
Achievements/Tasks
Recruitment and management of a delivery unit of 15 IT consultants and managers and exceed KPI targets 2 years in a row.
Leading strategic enterprise transformation client projects with internationally distributed teams, budgets > EUR 15M and FTE > 70.
Responsible for the lead and delivery of a portfolio of client IT programs (7), managed IT services (1) and IP Solutions (2).
Client responsibility with 4M€ revenue in 2020 and 60% YoY growth including business development, pre-sales and post-sales.
Setting the strategic direction for clients, service offerings, go-to-market and execution within geographic area of responsibility.
Achievements/Tasks
Recruitment and management of a delivery unit of 15 IT consultants and managers and exceed KPI targets 2 years in a row.
Leading strategic enterprise transformation client projects with internationally distributed teams, budgets > EUR 15M and FTE > 70.
Responsible for the lead and delivery of a portfolio of client IT programs (7), managed IT services (1) and IP Solutions (2).
Client responsibility with 4M€ revenue in 2020 and 60% YoY growth including business development, pre-sales and post-sales.
Setting the strategic direction for clients, service offerings, go-to-market and execution within geographic area of responsibility.
Business development, Management, Consulting, Sales, Recruitment, Service, It, Growth, Transformation, Direction, KPI, Development, Enterprise, Go
2011 - 2013
job
E-commerce service owner, team lead
unknown.
of 5 employees and functional lead for 50+ customer service & back-office agents.
Project Lead of a european-wide process harmonization initiative of the e-commerce organization in 2013.
Coordination of IT-requirements to improve customer service processes for 5 major functional improvements.
March 28, 2021 WORK EXPERIENCE
Project Lead of a european-wide process harmonization initiative of the e-commerce organization in 2013.
Coordination of IT-requirements to improve customer service processes for 5 major functional improvements.
March 28, 2021 WORK EXPERIENCE
E-commerce, Customer service, Service, It, Office, Processes, Customer
2009 - 2010
job
Process Manager
Sky.
Germany
Achievements/Tasks
Technical advisory of internal customers for the functional implementation of marketing campaigns and new product offerings.
Increased average return per user (ARPU) by > 20% and reduced churn-rate by > 15% in 2010.
Design and development of customer service processes and coordination of the implementation.
Achievements/Tasks
Technical advisory of internal customers for the functional implementation of marketing campaigns and new product offerings.
Increased average return per user (ARPU) by > 20% and reduced churn-rate by > 15% in 2010.
Design and development of customer service processes and coordination of the implementation.
Marketing, Design, Customer service, Service, Implementation, Development, Processes, Manager, Customer
My education
ESCP Business School
MBA, Business
MBA, Business
Hanze University Groningen
Bachelors, Business Administration
Bachelors, Business Administration
Grenoble Ecole de Management
N/a, N/a
N/a, N/a
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