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jobs
Jessie-May Bannan
,
East Kilbride, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
Spanish
Good
My experience
2020 - 2021
job
Cleaner
Glasgow Central Station, Mitie.
- Glasgow
• As touch point clear for central station it was important that I could work on my own initiative and work effort.
• Building rapport with all members of staff and falling back on previous customer service assistance was vital when approached by passengers looking for assistance.
• Maintained a clean and safe environment, following health and safety guidelines properly.
• As touch point clear for central station it was important that I could work on my own initiative and work effort.
• Building rapport with all members of staff and falling back on previous customer service assistance was vital when approached by passengers looking for assistance.
• Maintained a clean and safe environment, following health and safety guidelines properly.
Customer service, Service, Safe, It, Safety, Health, Customer
2020 - 2020
job
Bartender\ Key Holder
Cornerstone.
- High Blantrye
• Responsibilities included opening and closing of the pub, stock check and organization.
• Conflict resolution with customers and ensuring that workplace guidelines and licensing laws were always being followed.
• Having a calm composure and the ability to adapt and think on your feet were essential to a smooth shift.
• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
• Responsibilities included opening and closing of the pub, stock check and organization.
• Conflict resolution with customers and ensuring that workplace guidelines and licensing laws were always being followed.
• Having a calm composure and the ability to adapt and think on your feet were essential to a smooth shift.
• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Personalised customer experience by greeting customers by name, facilitating meaningful face-to-face interaction and catering to specific requests.
Customer experience, Customer
2018 - 2019
freelance
Customer Assistant/Volunteer
Animal Station.
• Animal Station is a shop focused on the awareness of nutrition and healthy lifestyles for all breeds of dog.
• As part of being a customer assistant I had to familiarise myself with nutritional information and the benefits of raw feeding.
• Being able to build rapport with customers and their pets was the number one priority and helped to develop communication skills.
• As part of being a customer assistant I had to familiarise myself with nutritional information and the benefits of raw feeding.
• Being able to build rapport with customers and their pets was the number one priority and helped to develop communication skills.
Customer
2016 - 2018
job
Evening Manager/Waitress
Lulu's.
• The responsibilities within this job were supervising the team on the evening shift, helping with the training of new staff, serving customers, dealing with any complaints that occurred, counting the till at the end of shift and making sure everything ran smoothly.
• The role of evening manger required a large amount of work flexibility, commitment and organization to make sure that both the customers and staff were able to be in a positive environment.
• This job taught me to have a motivational attitude and the ability to think quickly and resolve different situations that arose with respect and understanding for both the customers and staff.
• Quality checked all orders before serving to customers to consistently deliver excellent standards in recipe and presentation.
• The role of evening manger required a large amount of work flexibility, commitment and organization to make sure that both the customers and staff were able to be in a positive environment.
• This job taught me to have a motivational attitude and the ability to think quickly and resolve different situations that arose with respect and understanding for both the customers and staff.
• Quality checked all orders before serving to customers to consistently deliver excellent standards in recipe and presentation.
Training, ME, Manager
2014 - 2015
job
Sales Assistant
The Happy Apple.
• This role primarily was about helping customers and working with other staff in creating a positive shopping environment.
• Tasked included stacking shelves, organizing stock, serving customers and keeping the store clean and welcoming.
• Managed efficient till operations, including scanning items, processing payments and issuing receipts.
• Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
• Tasked included stacking shelves, organizing stock, serving customers and keeping the store clean and welcoming.
• Managed efficient till operations, including scanning items, processing payments and issuing receipts.
• Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
Operations, Sales, Processing
2012 - 2015
job
Sales Assistant
Streamers.
• My main role within this job was to serve and help customers, as a family run business it was important to put every customer first, helping in a variety of tasks from planning decorations for events to sorting through card selections to find the perfect fit.
• Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Sales, It, Retention, Customer
My education
?
-
2015
Exeter College
Secondary, Media Studies
Secondary, Media Studies
?
-
2013
West Exe Technology College
Secondary, Math
Secondary, Math
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