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3 jobs

Experience Strategy Consultant

Victoria Kirk Owal , London, United Kingdom


15 - 24 years

Other titles

Strategy Director customer insight specialist business consultant head of customer experience


Customer experience Design strategy Qualitative research

I'm offering

I partner with executives and creative teams to create and optimise a meaningful and profitable customer experience in a globally-connected world.

My approach is underpinned by deep expertise in cultural insight, product and user experience strategy -- essentials for nurturing business growth. I equip business leaders and agency teams with human and cultural insight and the structure they need to act on them, eliminating problems before they arise.

Operating as a hands-on trusted extension to companies and their research, product development, and marketing networks -- I create practical go-to market solutions that drive sales, profitability, user engagement, and reputation.

I take both an ‘outside in’ (led by customers, their values, needs and desired outcomes) and ‘inside out’ approach (aligning the business around a customer promise), so clients get human-centric solutions that they can actually deliver, on time and on budget.

My focus is multichannel and spans the end to end customer journey -- working with insight, marketing, sales, product, and technology functions within the businesses I support. And I specialise in cross-cultural understanding, facilitating ways for businesses to connect with today’s growth customers and tailor their technological capabilities to a diverse customer base.


United States (Remote only)
United Kingdom
Euro area (Remote only)

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Banking Travel & Tourism Health care Financial services Automotive + 5 more




Available from 24/09/2021

My education

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