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Senior
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0
jobs
Virtual Assistant
Sophie Clark
,
Southampton, United Kingdom
Experience
Other titles
Skills
I'm offering
I am a dedicated Virtual Assistant with over 15 years of experience in remote business support, sales, account management, operations, marketing, logistics and customer care for high profile luxury brands in the UK. I love to support small business owners with their administrative needs whilst also working collaboratively to drive their business forward.
Markets
United States
(Remote
only)
Canada
(Remote
only)
United Kingdom
(Remote
only)
Lithuania
(Remote
only)
Rest of Euro area
(Remote
only)
Denmark
(Remote
only)
Norway
(Remote
only)
Sweden
(Remote
only)
Finland
(Remote
only)
Links for more
Once you have created a company account and a job, you can access the profiles links.
Industries
Language
English
Fluently
Available
My experience
2020 - ?
job
Virtual Assistant
SophieClarkva.
Providing high level remote business support to small and large companies
Support
2019 - 2020
freelance
UK Sales Consultant
Product Crafter Exoticca Travel.
• Worked within the UK Sales and Customer Care team selling international packages and bespoke trips to the UK market, delivering excellent customer service and achieving sales objectives.
• Worked in the Product team creating and contracting luxury tour campaigns for our website and travel partners, negotiated with the suppliers to get the most competitive rates, built and maintained excellent supplier relationships.
• Worked in the Product team creating and contracting luxury tour campaigns for our website and travel partners, negotiated with the suppliers to get the most competitive rates, built and maintained excellent supplier relationships.
Customer service, Sales, Service, Website, International, Customer
2015 - 2018
job
Account Manager
Secret Escapes.
• Worked within the supply chain to support and manage the life cycle of hotel campaigns with our key accounts.
• Responsible for building and maintaining relationships with key partners, being the first point of contact between partners and our internal teams.
• Statistical analysis of market and competitors - monitoring regional booking and deal performance patterns to ensure we were in a position to negotiate the very best deal with our partners.
• Consistently met high-pressure deadlines for the company's weekly email correspondence.
• Worked alongside internal supply chain teams to ensure that content on the site was in line with the 60% off and ASA compliant.
• Optimised all campaign inventory and structure's whilst live to elevate performance, guarantee that bookings remain consistent for both the partner and SE and customer engagement did not slip.
• Assisted with developing and improving processes for streamlining workflow within the Operations Team.
• Directed the loading and coordinating of contracted hotels with the Loading Team to ensure the sale information and inventory is loaded into the internal CMS system correctly, and liaise with suppliers to ensure all information is up to date and factually correct including rates and allocation.
• Identified and resolved any customer support issues and queries for any pre-flight or post-flight bookings.
• Responsible for building and maintaining relationships with key partners, being the first point of contact between partners and our internal teams.
• Statistical analysis of market and competitors - monitoring regional booking and deal performance patterns to ensure we were in a position to negotiate the very best deal with our partners.
• Consistently met high-pressure deadlines for the company's weekly email correspondence.
• Worked alongside internal supply chain teams to ensure that content on the site was in line with the 60% off and ASA compliant.
• Optimised all campaign inventory and structure's whilst live to elevate performance, guarantee that bookings remain consistent for both the partner and SE and customer engagement did not slip.
• Assisted with developing and improving processes for streamlining workflow within the Operations Team.
• Directed the loading and coordinating of contracted hotels with the Loading Team to ensure the sale information and inventory is loaded into the internal CMS system correctly, and liaise with suppliers to ensure all information is up to date and factually correct including rates and allocation.
• Identified and resolved any customer support issues and queries for any pre-flight or post-flight bookings.
Operations, CMS, Account Manager, Workflow, Content, Support, Monitoring, Patterns, Campaign, Booking, Processes, UP, Manager, Customer
2006 - 2013
freelance
Senior Tailormade Consultant
Trailfinders Ltd.
• Created and sold tailor-made itineraries to long haul destinations, incorporating flights, hotels, tours and cruises for clients both over the phone and face to face using in house systems and Galileo CRS.
• Responsible for providing direct office support to the 28 sales offices in the UK and Australia through process and management of all hotel, transfer, hotel and tour bookings.
• Worked to sales targets in a highly pressurised environment.
• Built rapport with clients through positive communication and dealt with all enquires promptly and courteously.
• Liaised and negotiated daily with overseas hotels, suppliers and tour operators to secure confirmations and created itineraries for client bookings.
• Worked with local ground handlers designing tours to be sold in the Trailfinders brochure
• Built and maintained supplier relationships and worked to strict deadlines.
• Managed hotels and suppliers signed contracts and dealt with internal disputes and queries regarding contracted terms and conditions.
• Elected by the directors to spearhead the new 'Safari Team' within the Trailfinders Bespoke Touring Department which became the biggest revenue earner in the company
• Responsible for providing direct office support to the 28 sales offices in the UK and Australia through process and management of all hotel, transfer, hotel and tour bookings.
• Worked to sales targets in a highly pressurised environment.
• Built rapport with clients through positive communication and dealt with all enquires promptly and courteously.
• Liaised and negotiated daily with overseas hotels, suppliers and tour operators to secure confirmations and created itineraries for client bookings.
• Worked with local ground handlers designing tours to be sold in the Trailfinders brochure
• Built and maintained supplier relationships and worked to strict deadlines.
• Managed hotels and suppliers signed contracts and dealt with internal disputes and queries regarding contracted terms and conditions.
• Elected by the directors to spearhead the new 'Safari Team' within the Trailfinders Bespoke Touring Department which became the biggest revenue earner in the company
Contracts, Management, Sales, Brochure, Support, Office, Contracts, Galileo
My education
1994
-
1996
University of Surrey
Hndhncorequivalent, Travel and Tourism Management
Hndhncorequivalent, Travel and Tourism Management
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