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Elaine Smith
,
, United Kingdom
Experience
Other titles
Skills
I'm offering
Markets
United Kingdom
Language
English
Fluently
My experience
2019 - 2020
job
Sales Advisor - Taylor Wimpey, South Midlands
unknown.
Current - Due to Covid, since April, working as the Project Manager of building works on own property in Portugal, whilst retraining as an English Teacher, TEFL Level 5 Course.
Sales Advisor - Taylor Wimpey, South Midlands Aug 2019 - April 2020
* Starting on a temporary basis working across sites, through Team Sales Recruitment, until being offered a permanent position
* Assisting customers to find the right property that matched their expectations and budget
* Managing a development after officially being with the company for only 3 months
* Guiding customers through the process of buying a new home, from initial contact to moving into their new home
* Advising a customer of possible delays and problems
* Liaising with Estate Agents, Solicitors, Mortgage Broker, building sites and external contractors
* Dealing with customer enquiries and complaints in a professional manner
* Providing regular updates to customers on the financial and legal updates regarding their property
Key Achievements:
* Gained recognition for success in sales and customer service which resulted in being offered a 6 month contract
* Successfully managed 33 property completions during December earning £5,500 in commission for that month alone)
6 month contract, expired on 3rd April Salary Basic £24,000, Actual earnings 6 months £27,845, annual OTE £55,690.
Sales Advisor - Taylor Wimpey, South Midlands Aug 2019 - April 2020
* Starting on a temporary basis working across sites, through Team Sales Recruitment, until being offered a permanent position
* Assisting customers to find the right property that matched their expectations and budget
* Managing a development after officially being with the company for only 3 months
* Guiding customers through the process of buying a new home, from initial contact to moving into their new home
* Advising a customer of possible delays and problems
* Liaising with Estate Agents, Solicitors, Mortgage Broker, building sites and external contractors
* Dealing with customer enquiries and complaints in a professional manner
* Providing regular updates to customers on the financial and legal updates regarding their property
Key Achievements:
* Gained recognition for success in sales and customer service which resulted in being offered a 6 month contract
* Successfully managed 33 property completions during December earning £5,500 in commission for that month alone)
6 month contract, expired on 3rd April Salary Basic £24,000, Actual earnings 6 months £27,845, annual OTE £55,690.
Project Manager, Budget, Customer service, Sales, Recruitment, Service, Development, Manager, Customer, Basic
2018 - 2019
job
Sales Advisor
David Wilson Homes.
* Worked as a Sales Advisor on a fast-moving site, which typically took 1-2 reservations per week
* Ensured an excellent level of service was provided
* Assisted the customer to identify properties to meet their requirements and budget
* Provided advice and guidance to customers throughout the buying process
* Acted as main point of contact between Estate Agents, Solicitors, Mortgage Brokers, the building sites, external contractors, and internal customer care staff
* Prepared weekly build update reports, advising the clients on the progress of their property, along with the financial and legal updates
* Assisted the Senior Sales Advisor in the day to day maintenance of the sales office, ordering reservation and completion folders, cleaning and other general office duties
* Gained knowledge of the company's CRM system
Key Achievements:
* Achieved a mark of 90% on my mystery shopper interviews and 49.5 out of 50 on a 3 day internal sales training course
* Ensured an excellent level of service was provided
* Assisted the customer to identify properties to meet their requirements and budget
* Provided advice and guidance to customers throughout the buying process
* Acted as main point of contact between Estate Agents, Solicitors, Mortgage Brokers, the building sites, external contractors, and internal customer care staff
* Prepared weekly build update reports, advising the clients on the progress of their property, along with the financial and legal updates
* Assisted the Senior Sales Advisor in the day to day maintenance of the sales office, ordering reservation and completion folders, cleaning and other general office duties
* Gained knowledge of the company's CRM system
Key Achievements:
* Achieved a mark of 90% on my mystery shopper interviews and 49.5 out of 50 on a 3 day internal sales training course
CRM, Budget, Training, Sales, Service, Office, Customer
2018 - 2018
job
New Homes Sales Advisor
Kier Living Ltd.
* Provided an excellent level of customer service
* Gained knowledge and insight into selling houses for a large company
* Gained knowledge and insight into selling houses for a large company
Customer service, Sales, Service, Customer
2015 - 2018
job
Owner/Manager
Lavender Wood.
* Relocated to central Portugal to setup an Eco-Tourism project
* Communicated in Portuguese with the local council to obtain permissions and licenses to set up a rural tourism business
* Renovated properties and set up multi-lingual website to attract tourists
* Managed International "Workaways", volunteers to help on farms and businesses
* Communicated in Portuguese with the local council to obtain permissions and licenses to set up a rural tourism business
* Renovated properties and set up multi-lingual website to attract tourists
* Managed International "Workaways", volunteers to help on farms and businesses
Website, International, UP, Manager
2011 - 2015
job
Business Development Manager
G4 Ventures.
* Developed sales and marketing strategies for 3 different businesses under the G4 brand name
* Advised and implemented advertising campaigns and retention incentives
* Organised copywriting and photography for websites
* Produced client questionnaires and company internal stationary
* Built and maintained strong working relationships
* Advised and implemented advertising campaigns and retention incentives
* Organised copywriting and photography for websites
* Produced client questionnaires and company internal stationary
* Built and maintained strong working relationships
Marketing, Copywriting, Business development, Advertising, Websites, Photography, Sales, Retention, Development, Manager
2006 - 2011
job
Property Development Manager
Titan Properties Ltd.
* Worked for a company specialising in the acquisition, development, and sales of old properties in Devon, England
* Located properties and carried out initial profitability assessments for potential projects
* Developed financial plans and schedules for subcontractors to carry out renovation works
* Liaised with local authorities and utility companies to obtain planning approvals
* Produced sales information and arranged marketing of properties in the national press
* Arranged viewings and dealt with sales to completion via the company's conveyancing solicitors
* Located properties and carried out initial profitability assessments for potential projects
* Developed financial plans and schedules for subcontractors to carry out renovation works
* Liaised with local authorities and utility companies to obtain planning approvals
* Produced sales information and arranged marketing of properties in the national press
* Arranged viewings and dealt with sales to completion via the company's conveyancing solicitors
Marketing, Sales, Development, Manager
1987 - 1992
job
Recruitment Branch Manager
Park House Personnel Services Ltd.
Recruitment, Manager
My education
De Montfort University
BSc, Marketing
BSc, Marketing
Northampton College of Further Education
Secondary, History and Sociology
Secondary, History and Sociology
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